How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty94−0.6Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREOne Hour Air Conditioning & Heating of Dallas
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,246 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired One Hour Air Conditioning & Heating of Dallas for 8 kinds of job.
One Hour Air Conditioning & Heating of Dallas for HVAC system maintenance
Clear ✕All 198 Google reviews tagged “HVAC system maintenance” · showing 160
Yoani was professional, courteous and informative. Great job!
Uriel was very professional and patiently went through different options. He updated the unit's software and replaced a capacitor
Very professional and made good decisions on solving problems
Zach was awesome. Professional, thorough, friendly, respectful and answered all of our questions. He represented your company well. Every service call/PM has been great. I’m glad we switched services to y’all.
Adrian was very Finley. He provided. great service and a thorough update.
Punctual and very professional.
Zach was very professional. He explained his work thoroughly. He is someone that I would request back for service.
Very prompt and clear communication with frequent updates. Zach is very helpful explaining the condition of the systems and their annual membership benefits
Mike was personable and professional. Took time to explain when we had questions. Appreciated his knowledge.
Very honest and forthcoming with all the information needed to take the appropriate action.
My bath tub drain was stopped up. Being as the. aC drains down the wall & into the bath tub drain, they poured my drano down the drain & plunged it! Within 30 minuets it drained it! Happy camper!!!
Jay was the technician that came for my assistance. He was one of few amazing technicians i have worked with. He was empathetic and explained things amazingly. He was able to pin point issue in 15-30 mins and i whole heartedly felt that he actually wants to help people.
Uriel was fast and efficient! A gentleman and a solid technician we will be using one hour from this point forward
Good company to work with.
The Technician was amazing and explained everything to me! Zach did and amazing job!
Michael Bell did a great job today, he is very friendly and very knowledgeable also, I would recommend him 10 out of 10 times to anyone!
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
Today James came out to service my air condition. I am so thankful it was him. Not only did he thoroughly service my system, but he took the time to make sure my concerns were addressed and all my questions answered. Thank you James for being so considerate and patient with this 76yr old woman. You truly made me…
Michael Bell was very thorough, efficient and professional.
Joe was friendly, thorough, and professional.
James was extremely good with explaining everything and doing some work I didn’t know was needed. We need more technicians like him.
Technician very professional and knowledgeable of my HVAC unit. Very happy with my maintenance services.
Michael Bell has been very courteous during all his Air Conditioner maintenence trips. Exhibits knowledge of systems components and functions while expediouusly conducting assigned tasks. .
Terry was able to fix my problem.
Went beyond to solve the problem👍 in
Was later than expected but kept us updated on time. Very professional, explained everything that was done.
He was personable and answered my questions fully.
Mike Bell has been our dedicated maintenance tech for quite some time, and he always provides exceptional care. His attention to detail keeps us informed of the needs of our system, yet there is no pressure or upselling. Also, 1Hour provides a wonderful service contract. They never fail to remind me of scheduled…
Rocky got here quickly identified the issue and took care of the immediate problem.
James did a good job. I have been stressed for the last 4-6 months because my last repairman told me I needed 3-4k worth of repairs. James said 250. I feel like he was honest with me and was thorough in his inspection!
One Hour Air technician Rocky came by today cuz the thermostat had a connection issue. It could not communicate with the system, and it was completely dead. Rocky powered off the breaker to the system itself, then back on after a pause. It came up and started cooling again. Thanks Rocky! I really appreciate the help, especially on a Saturday.
I found Joe to be professional, knowledgeable, patient, personable & a congenial human being. One Hour did well when hiring Joe as their representative.
Robert was great. He fixed everything.
One Hour Air has taken care of us for 8+ years and has been amazing. Great customer service, friendly helpful staff, and their techs are top notch. Want to thank Joe Pierce who recently did our spring tuneup. Knowledgeable and professional. Highly recommend One Hour Air and Joe!
I am well pleased with the technician and the service that one hour air provided
Very thorough walk thru and offered many solutions.
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
I have dealt with the Tech named Robert H. twice now and i have been impressed both times. This last time was for the annual check up. He arrived on time and explained what he was doing for both units and the mini split for preventive maintenance. It is obvious that he is a true professional. He has answered all my…
Joe was very friendly and knowledgeable. I’m happy with the service.
Yoany was great! Very knowledgeable and professional. Went the extra mile. Thank you!
Great Service every time with One Hour, Technician does a great job with service.Joe did a fantastic job with the service.Thanks
Mike Bell did an excellent job fixing our AC. He knew exactly what he was doing and completed the job efficiently.
James was on time and quick. No major issues.
Terry was right on time,friendly , and professional. Great work!
The tech, Mike Bell, was thorough and is personable. I like Mike.
Terry Bryant is an outstanding tech. He is very knowledgeable, helpful, and professional. He's a keeper!
Brandon and crew did a great job on installing/replacing our HVAC in Plano, TX. On time and very professional. Fair price and unit was made in Texas!
Excellent technician he explained what was going on with my system did a detailed maintenance check .Mike did find a couple of repairs that my unit needs so I will be asking for Mike's service to repair my unit. I'm very happy with Mike Bell he is a true professional he will definitely be my technician from now on.
Knows his job well! He found the problem with our A/C unit quickly.
Very professional
Rocky is such a great guy! He knows us and how we like to approach to maintaining our home.
Jay Bettis is fantastic! He is the epitome of Customer Service. I had a Damper System put in and was having problems with it. Even though it wasn’t his install work, he followed up with me and came out and programmed the thermostats correctly and walked me through everything. I highly recommend Jay and On Hour.
Rocky came out to do a season maintenance and was very efficient. I pay a low monthly fee for this service. It gives me a piece of mind knowing my how my system is running. He was nice enough to change out my upstairs filter for me too! We’ve been customers for 5 + years!
Tech was helpful and informative. Addressed service quite timely. Paid a lot for an otherwise DYIs, but I expect lasting results for have them done professionally.
Technician Joe Pierce was super helpful explaining the service to us and answered every question we had.
Jay was prompt, polite and knowledgeable. Explained all that was going on.
He was in and out. Every other tech changed the filter he didn’t even ask. But left quotes of things to purchase
Jay was very helpful, friendly, and informative
Love these guys! They have taken good care of us and every interaction has been easy. Jay was awesome and he has been our tech previously as well. He’s a great communicator and is transparent about his process. He even gave my son some advice because he just got certified in HVAC.
Dane J. was aweome and professional. Answered my questions in plain English and made reasonable suggestions. No pressure. I'm enrolled in their One Hour maintenance program, you gotta try it. Love the text reminders that it's time to schedule maintenance. One less thing to remember. Mega convenient.. 😃👍
Jay put a new thermostat in My Home and it’s working great!! Keeping warm now!!!
Mr. Mike Bell was very knowledgeable, courteous and polite and provided excellent customer service - great Job sir!!!! you deserve a raise for everything you did and how you comfort your customer thank you sir
I just wanted to give a BIG SHOUTOUT to One Hour Air tech TK#482 for repairing my HVAC unit/system and getting it back up and running and giving me some tips on preventive maintenance upkeeps…very good tech…now, ordering the part and getting scheduled for installment is another issue but the family’s enjoying a…
Thank you Justin job well done.
I work with One Hour Air since over 3 years now, and they were always very friendly and professional.
Very 😊. Very helpful and answered all my questions. Nice to deal with!!
Yoany was very polite and very knowledgeable in his work. He explained everything that he did and what he found during the appointment. He explained the process of the suggested things to be done and all the costs that went along with it.
Terry was friendly and professional l. Took the time to answer our questions!
One Hour Air is great! Very friendly and knowledgeable.
Justin came out for our monthly maintenance visit. He was professional and courteous. He throughly explain everything and provided pictures for clarification. He kindly answered all of my questions. Great customer service!
Great company and great technician (Uriel Castaneda). He came out for the winter maintenance check through the Heroes Club Program. He really sought to identify any issues that he felt I needed addressed. Gave me a detailed explanation of what he looked at. Thankfully there were no issues. Will continue using them for my HVAC work.
Great service as always. Really appreciate Mike our tech sharing all that he was doing for our fall checkup.
John Smith aka Tony Little: Mr. Jay Bettis was early and eager to inspect a ceiling leak which turned out NOT TO BE AN AIR CONDITIONER ISSUE. My Wife found him to be polite and thorough while conducting his investigation. We recommend Jay Bettis and will ask for him again.
Got a second opinion on some HVAC maintenance. The tech agreed to make repairs at a more reasonable price.
He was a very nice guy.
Jay was professional and very knowledgeable!! Quick fix
Ze was amazing at diagnosing the issues with the drain pan and capacitor for the AC system. He was very thorough with explanation and provided me with 3 different types of solutions based on what I wanted to do. Really thankful for the transparency and professionalism.
Always quick to respond with great service. The technicians from One Hour Air are awesome. Shout out to Jay for his quick help today! Thank you!
Amazing service! Rocky was amazing. The entire staff always is.
Ze was great! Very knowledgeable and helpful.
Great service!!
Amazing Service!
Very professional
He had several recommendations. Showed me pictures of what was a problem. I had him do what I could afford today. When he comes back to service my heater I will have him do a little more.
Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!
Mike Bell was fantastic! He kept me informed on everything he did, showed me pictures and explained it all! He is friendly, professional, and very thorough in his work. I would recomend him to anyone! Great Jpb!
Great, professional and knowledgeable of the products and services,excellent and respectful attitude, amazing experience
Excellent customer service, nice and professional. Completed the job, very satisfied. Home is nice and comfortable thank you.
Jay Bettis did a great job today. Very professional and thorough.
Jay did a great job! Was on time and efficient. Took time to explain everything also. Very friendly and had pricing easily available for services.
Very kind and good at explaining the process and how to keep up with things. Great team of people. Very respectful in my home
Great guy! On time and explained everything that was done and some recommendations that will be hopeful.
Courteous and knowledgeable
Mike did 6 month follow up on a new system installation. He did a very thorough inspection of the system and made minor changes to thermostat settings. Very prompt, very professional
During my spring Maintenance Mike identified had an issue that could cause premature failure of my compressor on my HVAC system. His thoroughness was impressive and his technical expertise allowed him to resolve the issue quickly and efficiently. He took additional action to insure that this issue will not happen…
The service is always good and thorough…Justin was very professional and efficient
We have had our unit for a while now. They were the ones that installed it and have serviced it when necessary. We have a monthly plan, which means they come out twice a year to maintain. Everyone has been wonderful to work with. Even the office staff is patient and compassionate. Love them!
Quality AC service was provided on time
Had a 2nd opinion on work. They told the truth on my situation
Mike Bell is the best technician.
I had my HVAC replaced during the 21 storm and satisfied with install and follow up service. Mike Bell was very informative during my annual heating service 10/23
Our Technician Mike Bell is awesome! I hope we get him every time. He is extremely thorough. He explains everything in detail. He's super nice. Probably one of the nicest people we have ever met. Thank you again Mike for all your hard work. We look forward to seeing you again.
Justin was very professional and knowledgeable!
Love these guys. Had them out twice in the last year and they are good people providing a good value.
Justin is great! Very informative and very quick and efficient. I appreciate you Justin!!
Great job, happy with the experience
A simple but important problem with my AC quickly taken care of.
Mike was awesome!!! He spent time listening to what my concerns were about what was going on with our AC. He provided EXCEPTIONAL customer service and also fixed my problem. 😁 Mike went above and beyond to explain what he was doing, walked me through what he was going to do, he was thorough, and provided detailed…
I don’t usually Leave reviews but these guys were great very neat and clean. I’ve never seen an installation made to look so easy
Mike is always able to fix any problem we have.
Prompt, efficient, timely and courteous. That is how I would describe One Hour Air,and especially a big "shout out "to the young man who serviced my home, Mike Bell.... Thanks Mike,and thank you One Hour Air. I highly recommend you both. Phil D. A Happy Customer
Justin was a very nice, and through trying to find the problem.
I have been using this company for almost a year. If I could give ZERO stars I would. We have to get a tech out here very month to “Fix” a brand new system that we payed 26k for. Yes we overpaid. Oh well it’s past that. The fact that every time the weather changes I have to call them to get this system working is…
Excellent AC repair! Literally One Hour! Don’t wait, even on weekends. These guys act fast. Great customer service. Mike, our technician was excellent and got us cooled off in no time. Highly recommend!
Wiley did a good and quick checking on the heater unit and gave honest advices. Love the service!
Mike Bell did a great job, friendly & professional.
Justin did an excellent job. Very thorough and professional.
He was very nice and transparent on our situation. Couldn’t ask for more communication.
He was great job explaining to me me the issues
Mike was great. Stayed until the problem was solved. Explained everything. I signed up for their maintenance package. Price was fair too!
There was a small schedule mess up that One Hour AC apologized a million times and immediately corrected and got us help asap (same day). Justin Sulak was our technician and he was amazing! Super helpful and friendly. He helped us understand our AC maintenance and upkeep while also finding our issue. Our issue ended…
Very professional. Solved difficult lt problem crossing two units. Another firm the day before totally missed it
One of the hottest days, but Mr. Mike stuck with me until I my ac unit was "chillin"
We've been customers of One Hour for a few years now and we're very happy with the service we've received from them. The times that they've come to service or repair our A/C and heating units, they always acted professionally and answered our questions in a helpful and professional manner. Highly recommended.
Great service
Mike was very nice and respectful , he explained everything and was truthful . I like that ! We upgraded our unit .
Can’t say enough nice things about Justin! He is responsive and on time. He goes into detail about what they are doing and is very honest with it all!
Mike has always been consistent with his assessment and course of action for the HVAC system that I have. He has never been anything but professional and very knowledgeable. That's what I love about One Hour Air Conditioning & Heating they try to keep you with the same technician to build a lasting relationship.
Cody was great! He was on time and did a thorough inspection of our system that was installed in Aug 2021. He was very professional and made sure he answered all of our questions.
Brad came out and looked at my unit. Answered any questions and responded quickly with more questions I had after he had left. Great customer service.
Justin did a thorough and excellent job today! We are very pleased! We will recommend 1 Hour Air Conditioning & Heating to our family and friends for all their HVAC needs!
Jay was awesome and very informative. Got our heater working and advised us what we need to do going forward.
Cody was excellent! He is extremely knowledgeable, professional and he did a wonderful job in regard to the work he did for us. Cody is the reason I highly recommend One Hour!
Brad came back to work on the heating unit and correct the problem missed early, he even tried to go beyond and get a part from home depot to fix the problem, the next mornining his supervisor called to make things right and make sure we were satisfied customers. Both went are god representatives for the company
Always appreciate one hr air, they call ahead , send a professional profile of the repair man so I know who I expecting. Mike was very thorough, polite, explained his suggestions well and was no pressure to sell you stuff.
One Hour Air put installed our hvac three years ago. Since then we have been on the maintenance program. I do not normally choose to partake in extra warranties, maintenance programs, etc, but I’m so glad we did with this. Hvac systems are so expensive and pretty necessary, so having the crew at One Hour Air look…
Awesome service..we got the hero's benefits for being veterans.. Always use businesses that help veterans.
Mike Bell is amazing. Very kind and thorough.
James was awesome and Shelbi was super responsive to all my questions about scheduling! James came out, diagnosed our problem, and fixed it right then & there. He even gave us pointers on how to make our AC run more efficiently and little maintenance/upkeep things to do to extend the life of our AC unit.
This is the second time Jay has been to our home to service our HVAC unit. He is always so polite and courteous. Will definitely refer your company to friends and family!
Jay the technician that came out today was extremely thorough on his check of my equipment. I usually see what the techs are doing and the previous techs did not do as good as of job as Jay
James was professional and explained each need. Thoughtful!
Mike was awesome. Very sociable and nice. He double checked his work to make sure I wasn’t paying for anything that I didn’t need to.
Justin was personable, went far and beyond for me!
Justin was the best technician I have ever had.
This company is the one to call if you AC problems. No matter what time it is they will come to the rescue.
Justin was incredibly friendly and professional. He came out after 9:00pm on an emergency call in August to fix our AC. I was worried about my two kids under 3 going to bed without AC in the Texas summer heat and One Hour accommodated us quick and Justin had our AC blowing cold again within an hour. He was great with our kids too.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 196 | $37–$295 |
| HVAC system repair | 142 | $205–$933 |
| A/C system maintenance | 118 | $39–$393 |
| A/C system repair | 109 | $209–$786 |
| Install AC | 77 | $1.4k–$3.2k |
| Heating system maintenance | 56 | $39–$251 |
| Repair HVAC | 51 | $216–$495 |
| Heating system installation | 35 | $1.4k–$2.8k |
