Experts Reviews · Company report
One Hour Air Conditioning & Heating of Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE

One Hour Air Conditioning & Heating of Dallas

Dallas, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,246 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.One Hour Air Conditioning & Heating of Dallas is better than 10% of HVAC contractors.F
10
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).One Hour Air Conditioning & Heating of Dallas is better than 11% of HVAC contractors.F
11
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.One Hour Air Conditioning & Heating of Dallas is better than 77% of HVAC contractors.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.One Hour Air Conditioning & Heating of Dallas is better than 10% of HVAC contractors.F
10
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.One Hour Air Conditioning & Heating of Dallas is better than 53% of HVAC contractors.C
53
Track recordTrack record · 7% of the scoreReview volume and years with reviews.One Hour Air Conditioning & Heating of Dallas is better than 53% of HVAC contractors.C
53
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.One Hour Air Conditioning & Heating of Dallas is better than 65% of HVAC contractors.B
65

Reviews for your job

Customers hired One Hour Air Conditioning & Heating of Dallas for 8 kinds of job.

One Hour Air Conditioning & Heating of Dallas for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.77
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 77 Google reviews tagged “Install AC” · showing 20

★★★★★ Dana · a month ago

They came out same day. Jay was fantastic and so kind for coming out in the middle of the night to help diagnose the problem. He helped us get a new unit and get the install scheduled for the next morning. Less than 24 hours from when out AC went out, we were back cooling down again. Thank you to the whole team.

Reasonable priceHeating system installationInstall ACThermostat installation
★★★★★ Alison · Edited 2 months ago

Zach was absolutely amazing. I was worried that there was going to be another problem with my AC and I was nervous. My kitchen and dining area didn't have air flow after my new unit was installed. Come to find out it was an error on the home builders part and Zach was a rockstar and corrected the mistake for them.…

Paid $1–200Great priceA/C system repairInstall thermostatInstall AC
★★★★★ Preston · Edited 3 months ago

We had family coming over for a holiday gathering. The late afternoon before the holiday, our AC stopped working. I called One Hour and Michael Bell came out that same evening. Mr. Bell accessed our problem and explained why we needed an entirely new HVAC system. He was very knowledgeable and helped us through…

Reasonable priceHVAC system repairHeating system installationInstall AC
★★★★★ Johnnie · Edited 3 months ago

I have never left anyone a review good nor bad but this guy is by far the best. Came for a simple blower motor not grounded, left me feeling great about the promotions they were having for my new have system that I (knew I might need). He was so respectable and knowledgeable on their equipment dos and donts but…

Paid $1–200Reasonable priceHVAC duct & vent cleaningInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ K · 4 months ago

We came home from vacation and our AC was dead. Jay came out at 1:00am to diagnose our system. We needed an entire new system, which didn’t surprise us. They had us all set in the afternoon. Highly recommend.

Reasonable priceInstall AC
★★★★★ Stillwellmd · Edited 7 months ago

Brandon and crew did a great job on installing/replacing our HVAC in Plano, TX. On time and very professional. Fair price and unit was made in Texas!

Paid $100–200Reasonable priceInstall AC+ Punctuality+ Professionalism
★★★★★ E · 10 months ago

They were great! On time, very nice and got the job done!

Reasonable priceHeating system installationInstall AC
★★★★★ Shari · Edited a year ago

Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ L · Edited a year ago

One Hour Air is great! Definitely recommend

HVAC duct & vent repairInstall thermostatInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeff · Edited a year ago

Michael was very knowledgeable and professional today. He went into depth of what we had and did not have. He explained everything thoroughly and answered every question we had. We were very pleased with all the guarantees. The best part is the price was reasonable and thrbnew AC will be installed thr following day.…

HVAC duct & vent installationInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Fran · 3 years ago

All above the men who have come very polite and helpful

HVAC system repairInstall ACHVAC duct & vent installation+ Responsiveness+ Professionalism
★★★★★ Chris · 3 years ago

Michael was amazing!!! He didn’t try to upsell us on anything or give us more than what we needed. It was a very great experience that allowed us to make a big purchase without feeling any kind of regrets whatsoever. Great guy and me and my wife wish him the best

Install ACInstall thermostatThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ MeLiMel · 3 years ago

Michael Suarez was extremely professional, took his time, was extremely knowledgeable in his field and helped explain the process. Pricing was very reasonable and the service time and flexibility was perfect! I would definitely recommend One Hour Air to everyone I know. Thanks!

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Kari · 3 years ago

Efrain and his install partner were on time, professional and knowledgeable throughout our installation process. From our original service call to the final decision to purchase a new ac system and installation, One Hour was AMAZING!! I would highly recommend them to anyone needing HVAC work!!

HVAC system repairInstall ACHVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
★★★★★ olin · Edited 3 years ago

Could not have asked for a better professional person to install my hvac system

Install AC+ Punctuality+ Quality+ Professionalism
★★★★★ Bev- · 3 years ago

Everyone I dealt with was very personable and professional. They were willing to work with me at every turn. I am so happy that I called 1 hour Air!

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Stacy · 3 years ago

Zac was professional and gave us enough information to make an informed decision about our purchase. There was no pressure, which I appreciate.

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Lindsey · Edited 3 years ago

Mike was very professional and helpful! He was fast once the part came in to make repairs!

Install ACHVAC duct & vent installationHeating system repair+ Punctuality+ Value
★★ Ebony · 3 years ago

So far my new ac unit and furnace are working fine but I had also asked them to put a new vent in our laundry room but because our crawl space was small I felt like he didn't want to go through the trouble of installing it and just told me "there wasn't enough room" I gonna get a second opinion and probably won't…

Install ACHVAC duct & vent installationHeating system installation
★★★★★ Debora · Edited 3 years ago

This is my 2nd unit bought from One Hour Michael was very knowledgeable, proficient and very detailed in quoting my offer. I have one unit already installed by One Air so when my unit went out I knew I would be using them again. Very satisfied customer

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality

Show more install AC reviews (57 more) →

Price

$305-5% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 49%Overpriced 9%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance196$37–$292
HVAC system repair142$192–$955
A/C system maintenance118$54–$441
A/C system repair109$209–$880
Install AC77$1.5k–$3.2k
Heating system maintenance56$54–$292
Repair HVAC51$236–$840
Heating system installation35$1.4k–$2.8k

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