HOUSE CLEANING SERVICES · SAN DIEGO, CA
OneTouch Cleaners - San Diego logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%27+9.5Reliability 15%33+5Craft & service 20%11+2.2Value 10%11+1.1Momentum 8%38+3Track record 7%71+5Accountability 5%95+4.8Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE

OneTouch Cleaners - San Diego

Better than 10% of house cleaning services · #45 of 50

4.9★1,075 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
84%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Sarge088 · 5 days ago

Cleaned and organized my house amazingly. I was deployed for awhile and had a mountain of laundry, they made it disappear into my closet and drawers. Thanks again!

Paid $250–300Reasonable priceStandard cleaning
★★★★★ Katie · a week ago

We did a deep clean and Alex did a phenomenal job, the house was spotless after he finished up! They are also very affordable and we ended up signing up for monthly cleans

Paid $300–350Reasonable price
★★★★★ Robert · Edited a week ago

Very detailed cleaning. But prices were fair. Cleaners were very professional and able to flex with my time constraints. Thanks Alex!

Paid $300–350Reasonable priceStandard cleaning
★★★★★ Kyra · a week ago

Asked for an hourly service to focus on kitchen and bathrooms. Flor was thorough, professional, and friendly. Completed the job in 3 hours. Very happy with the quality of service for the price.

Paid $250–300Reasonable priceStandard cleaning
★★★★★ Javier · a week ago

Flor did an amazing job!!!! Even cleaned the window tracks from my sliding doors. Everything looks new. Personally think that it was a bit overpriced but it was a lot of work. But definitely happy with the work. Thank you again

Paid $500+OverpricedMoving-related cleaning
★★★★★ Michele · a week ago

Luz was detailed and efficient. My place looks amazing. I am well pleased with the job and will use again in the future. Thank you

Paid $500+Reasonable priceStandard cleaning

vs category

Blue = OneTouch, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.81★ (31 reviews)2024-Q2: 4.90★ (41 reviews)2024-Q3: 4.84★ (43 reviews)2024-Q4: 4.82★ (57 reviews)2025-Q1: 4.99★ (74 reviews)2025-Q2: 4.90★ (118 reviews)2025-Q3: 4.92★ (143 reviews)2025-Q4: 4.85★ (131 reviews)2026-Q1: 4.86★ (123 reviews)2026-Q2: 4.87★ (116 reviews)2026-Q3: 4.79★ (56 reviews)2026-Q4: 4.91★ (44 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$359+30% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 66%Overpriced 5%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%27+9.5Reliability 15%33+5Craft & service 20%11+2.2Value 10%11+1.1Momentum 8%38+3Track record 7%71+5Accountability 5%95+4.8Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
27
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
33
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
11
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
11
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
38
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
95

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+58 / −1
Professionalism
+50 / −3
Responsiveness
+40 / −0
Punctuality
+42 / −1
Value
+38 / −2

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