HOUSE CLEANING SERVICES · SAN DIEGO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%27+9.5Reliability 15%33+5Craft & service 20%11+2.2Value 10%11+1.1Momentum 8%38+3Track record 7%71+5Accountability 5%95+4.8Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%27+9.5Reliability 15%33+5Craft & service 20%11+2.2Value 10%11+1.1Momentum 8%38+3Track record 7%71+5Accountability 5%95+4.8Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCOREOneTouch Cleaners - San Diego
Better than 10% of house cleaning services · #45 of 50
4.9★1,075 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
84%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
OneTouch Cleaners - San Diego for upholstery cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 6 Google reviews tagged “Upholstery cleaning”
--3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Worth every penny and then some. Erika S made my place sparkle. It hasn't been this clean in years. If you're on the fence for any reason, don't be. These are the cleaners to turn to for sure.
Paid $400–450Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Rita14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Alex and his coworker did an excellent job! It was above and beyond what I had expected. I hope they receive a bonus for their work.
Paid $450–500Reasonable priceMoving-related cleaningUpholstery cleaning
Steph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Stephanie was quick to help me out with an emergency cleaning when I had two units that needed a quick turnaround. She is delightful to work with and does a specitscular job.
Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
david1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I hired OneTouch Cleaners and they were fast! Everything was clean and well organized. You will not be disappointed.
Upholstery cleaningDeep cleanStandard cleaning+ Value
Umar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Customer service is very good and cleaning is perfect
Upholstery cleaningDeep clean+ Responsiveness+ Quality+ Professionalism
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This company has been nothing short of amazing. Their cleaning teams have been professional and done amazing work for my family.
Upholstery cleaningDeep cleanGeneral housekeeping
vs category
Blue = OneTouch, grey = house cleaning services average
Rating over time
Price
$359+30% vs typical house cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 22%Reasonable 66%Overpriced 5%Not sure 7%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%27+9.5Reliability 15%33+5Craft & service 20%11+2.2Value 10%11+1.1Momentum 8%38+3Track record 7%71+5Accountability 5%95+4.8Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
27
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
33
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
11
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
11
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
38
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
95
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+58 / −1
Professionalism
+50 / −3
Responsiveness
+40 / −0
Punctuality
+42 / −1
Value
+38 / −2
