Optimize U - Lexington | Hormone & Cryotherapy Clinic
Medical clinic · Lexington-Fayette, KY · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%95+26.8Replies to reviews 8%74+6.1Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 161 medical spasiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★343 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Optimize U - Lexington | Hormone & Cryotherapy Clinic at a glance
Reviewers describe the clinic as professional and knowledgeable, noting that staff members take time to answer questions and explain blood work results. Patients frequently cite hormone therapy, weight loss, IV treatments, and cryotherapy as effective services, highlighting the convenient scheduling and reasonable pricing for labs. While most feedback is positive, one low-star review mentions a concern regarding high testosterone levels not being communicated to a primary care physician, and another notes inconsistent pricing and service standards between weekend and weekday staff.
Google rating: 5.0 out of 5 from 343 reviews (99% five-star).
Reviews on this page: 343 Google reviews (262 with written comments, 4 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 4, 2026.
Service: Medical Spa serving Lexington-Fayette, Kentucky.
Data from Google, last updated November 6, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimize U - Lexington | Hormone & Cryotherapy Clinic: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimize U - Lexington | Hormone & Cryotherapy Clinic: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimize U - Lexington | Hormone & Cryotherapy Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Optimize U - Lexington | Hormone & Cryotherapy Clinic: 74/100 on this factor. Category median: 74.B
74
Bar = this company · dark tick = category median.
Star ratings
343 Google reviews we collected
5.0of 5
5 stars34099%
4 stars10%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 262 written reviews
99%praise
Praise35599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15844%
Would recommend6719%
Quality & results5415%
Communication298%
Speed & response195%
Price & value175%
Honesty & trust134%
What customers talk about
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Doctors and Staff at this place is very professional and knowledgeable.”
“I highly recommend Optimize U in Lexington, specifically Stephanie Carmickle.”
“Stephanie is so kind, understanding, and thorough and they provide such a reasonable rate for labs and ongoing work.”
“Great experience… blood work is explained throughly.”
“After getting my bloodwork done there (which was quick and easy), Stefanie sat down with me for an hour to go over my results and we were able to make…”
“Great experience and affordable 👌 these people are awesome they truly care and they listen to what you want and what you need and he explained thangs great”
“Really genuinely feel they care about my health and well-being.”
People customers mention
Stefanie6 reviews
Nathan6 reviews
Stephanie5 reviews
Travis5 reviews
Carmickle4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJames4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The Doctors and Staff at this place is very professional and knowledgeable. I highly recommend Optimize U on Richmond Rd.
MMilli7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I highly recommend Optimize U in Lexington, specifically Stephanie Carmickle. She has really helped me through hormone therapy. She takes time to really hear what you’re going through and provides great advice along with excellent care. I’ve been seeing her for years and she’s always the best!
KKristlynLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I just had my discovery call with Stephanie at Optimize U and I cannot tell you how relieved and excited I am to start the process of really looking into the root causes of the issues I have been dealing with! Stephanie is so kind, understanding, and thorough and they provide such a reasonable rate for labs and…
MMaggie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Optimize U has been a game changer in my weight loss journey and general overall health! Stefanie has helped with my hormone health and energy. I love how convenient it is to get in for IVs. The whole staff is very helpful!
JJames9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The whole team here is great! Hormone replacement here is top notch! That’s mainly what I’ve used them for. Stephanie is so knowledgeable!
RRebecca2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent personalized care! The team is amazing, and always available. Highly recommend!
The Doctors and Staff at this place is very professional and knowledgeable. I highly recommend Optimize U on Richmond Rd.
Response from the owner · 23 hours ago
We’re so glad you had a positive experience, James Perkins! At Optimize U - Lexington | Hormone & Cryotherapy Clinic, we focus on delivering professional, patient-centered wellness services to support overall well-being.
M
Milli7 reviewsiTotal number of Google reviews Milli has written across all businesses on Google Maps, not just this one.
I highly recommend Optimize U in Lexington, specifically Stephanie Carmickle. She has really helped me through hormone therapy. She takes time to really hear what you’re going through and provides great advice along with excellent care. I’ve been seeing her for years and she’s always the best!
Response from the owner · a year ago
Thanks Milli!!
K
Kristlyn BurginLocal Guide · 26 reviewsiTotal number of Google reviews Kristlyn has written across all businesses on Google Maps, not just this one.
I just had my discovery call with Stephanie at Optimize U and I cannot tell you how relieved and excited I am to start the process of really looking into the root causes of the issues I have been dealing with! Stephanie is so kind, understanding, and thorough and they provide such a reasonable rate for labs and ongoing work. She did not hesitate when I unloaded the slew of issues I’m hoping to address and helped me to see how connected they are. I’m looking forward to feeling better after working with them and have already heard of the wonders they have done for so many here in Lex!
Response from the owner · 2 weeks ago
We truly appreciate your kind feedback, Kristlyn Burgin! At Optimize U - Lexington | Hormone & Cryotherapy Clinic, our goal is to provide high-quality care and a great experience for every patient. Thanks again for your support!
J
Jimmy McKinneyLocal Guide · 18 reviewsiTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Stefanie and team help their clients live more Joyful!
Response from the owner · 3 weeks ago
Thank you, Jimmy McKinney! It means a lot to our team at Optimize U - Lexington | Hormone & Cryotherapy Clinic to hear such positive feedback. We’re committed to helping our patients prioritize their health and wellness in a comfortable setting.
M
Maggie Wells2 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Optimize U has been a game changer in my weight loss journey and general overall health! Stefanie has helped with my hormone health and energy. I love how convenient it is to get in for IVs. The whole staff is very helpful!
Response from the owner · 3 weeks ago
Thank you for the great review, Maggie Wells! Everyone at Optimize U - Lexington | Hormone & Cryotherapy Clinic works hard to create a welcoming environment focused on overall wellness and recovery. We appreciate you choosing us!
J
James Weatherholt9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
The whole team here is great! Hormone replacement here is top notch! That’s mainly what I’ve used them for. Stephanie is so knowledgeable!
Response from the owner · 3 weeks ago
Thank you, James Weatherholt! It means a lot to our team at Optimize U - Lexington | Hormone & Cryotherapy Clinic to hear such positive feedback. We’re committed to helping our patients prioritize their health and wellness in a comfortable setting.
K
Kimb Thompson13 reviewsiTotal number of Google reviews Kimb has written across all businesses on Google Maps, not just this one.
Stefanie is absolutely AMAZING!! Go see her, you won’t regret it!
Response from the owner · 3 weeks ago
Thank you for your review, Kimb Thompson! The team at Optimize U - Lexington | Hormone & Cryotherapy Clinic takes pride in creating a supportive and results-driven environment for our patients. We appreciate you sharing your experience!
R
Rebecca Charles2 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Excellent personalized care! The team is amazing, and always available. Highly recommend!
Response from the owner · a month ago
We appreciate your kind words, Rebecca Charles! At Optimize U - Lexington | Hormone & Cryotherapy Clinic, we are dedicated to providing a high level of service and care to support overall wellness and recovery goals for every patient.
E
Elizabeth Skimmerhorn6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Optimize U has helped me so much getting through postpartum hormone changes. I am able to feel good again and it wouldn't be possible without them!
Response from the owner · a month ago
Thank you so much, Elizabeth Skimmerhorn! We’re grateful for your feedback and are proud to provide a positive experience at Optimize U - Lexington | Hormone & Cryotherapy Clinic. We look forward to continuing to serve our community!
C
Charlie Rawlings2 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Shelby, Amy, Alexa were absolutely amazing and extremely helpful. Cannot recommend them enough.
Response from the owner · a month ago
Thank you for your kind words, Charlie Rawlings! We truly appreciate you taking the time to share your experience with Optimize U - Lexington | Hormone & Cryotherapy Clinic. Our team is committed to delivering high-quality wellness services in a professional and supportive environment.
