Security system installation service · Lakewood, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★74 Google reviews · 108 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Optimum Surveillance five stars based on seventy-four reviews, with the owner replying to eighty-five percent of them. Customers frequently praise the team for punctuality, clear communication, and fair pricing during security camera and electrical installations. Recurring themes include the provider’s technical knowledge, willingness to explain system functions, and availability for post-installation support. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 74 reviews (100% five-star).
Reviews on this page: 74 Google reviews (66 with written comments, 3 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 13, 2026.
Service: Security System Installer serving Lakewood, California.
Data from Google, last updated October 25, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Optimum SurveillanceSecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimum Surveillance: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimum Surveillance: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Optimum Surveillance: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Optimum Surveillance: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimum Surveillance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
5.0of 5
5 stars74100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
98%praise
Praise16198%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3823%
Staff & attitude3521%
Quality & results2515%
Speed & response2113%
Communication1811%
Honesty & trust1610%
Price & value117%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for a reliable, high-quality security system, I highly recommend calling Anthony.”
“They professionally and courteously helped me troubleshoot and get my offline cameras working again.”
“Anthony at Optimum Surveillance provides excellent service and top quality security systems.”
“This company is a gem in an ocean of horrible service providers, fly by night scammers, ripoff/con artists, etc.”
“He came back that same day and fix the issue with the new replacement parts he picked up.”
“He explained my options and quoted me a fair price.”
“The camera quality is excellent, and the system is easy to use and reliable.”
“We had two quotes before we found optimum surveillance, they were very reasonable with pricing so we went with them.”
People customers mention
Anthony28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Optimum Surveillance for 4 kinds of job. Pick one to see what they paid and said.
Carlos4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Was having issues with my security camera system Called Optimum Surveillance Anthony and his crew were at my house within the hour. It took him less than 2 minutes to figure out the issue. He explained my options and quoted me a fair price. He came back that same day and fix the issue with the new replacement parts…
Reasonable priceTechnical supportGeneral repairs
Michael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Anthony is by far the best electrician I’ve ever had do work for me. He goes above and beyond what is necessary and knows his stuff.
Great priceGeneral repairsService not listed
Eduardo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Optimum Surveillance provided excellent service. They professionally and courteously helped me troubleshoot and get my offline cameras working again. I highly recommend them.
Karla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I've been a customer of Optimum Surveillance for several years, and I'm always grateful to Anthony for taking my calls whenever I have questions or need help with the equipment. He immediately addresses my concerns and provides the help I need. Today, I needed a refresher on how to review playback from my home…
Technical supportSecurity cameras
Rafael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Anthony at Optimum Surveillance provides excellent service and top quality security systems. His cameras are state of the art, and everything works flawlessly. He is always available to answer questions and provide support, which really gives peace of mind. If you’re looking for a reliable, high-quality security system, I highly recommend calling Anthony.
Great priceInstallationTechnical supportSecurity cameras
Brandon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I got my cameras installed and it’s working perfectly! Mark and Anthony are awesome and super friendly. Great service! Will totally recommend to friends and family
Was having issues with my security camera system Called Optimum Surveillance Anthony and his crew were at my house within the hour. It took him less than 2 minutes to figure out the issue. He explained my options and quoted me a fair price. He came back that same day and fix the issue with the new replacement parts he picked up. He even set up some trip zones on my two of my cameras. Definitely recommend his services.
Price assessment: Reasonable price
Services: Technical support, General repairs
Response from the owner · 2 months ago
Thank You Carlos. I am glad we were able to solve the issue and have the cameras working again. If you need anything in the future, give us a call.
Michael Soriano2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Optimum Surveillance provided excellent service. They professionally and courteously helped me troubleshoot and get my offline cameras working again. I highly recommend them.
I've been a customer of Optimum Surveillance for several years, and I'm always grateful to Anthony for taking my calls whenever I have questions or need help with the equipment. He immediately addresses my concerns and provides the help I need. Today, I needed a refresher on how to review playback from my home system, and he walked me through it over the phone within minutes for free! He quickly took care of everything I needed. I truly appreciate the excellent customer service and consistent support.
Services: Technical support, Security cameras
Rafael Sánchez2 reviewsiTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Anthony at Optimum Surveillance provides excellent service and top quality security systems. His cameras are state of the art, and everything works flawlessly. He is always available to answer questions and provide support, which really gives peace of mind. If you’re looking for a reliable, high-quality security system, I highly recommend calling Anthony.
Thank You for allowtus to be of service. We made a special effort to provide you with reliable video coverage and equipment replacement, with short notice.
We take pride in customer service and our excellent product line. Feel free to call us anytime.
#optimumsurveillance
#4k
#bestcameras
Brandon Laytin1 reviewiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
I got my cameras installed and it’s working perfectly! Mark and Anthony are awesome and super friendly. Great service! Will totally recommend to friends and family
Response from the owner · 9 months ago
We are thankful you are pleased with our system. Easiest way to recommend someone, is have them do a Google Search - Best Surveillance Cameras Los Angeles.
Thank You very much.
nanea howe3 reviewsiTotal number of Google reviews nanea has written across all businesses on Google Maps, not just this one.
Such a good company for camera surveillance. Specially Anthony and Mark, they helped my mom install them and had great service. The camera quality is excellent, and the system is easy to use and reliable. We feel much more secure knowing our property is being monitored, and their customer service has been responsive and helpful whenever we had questions. I would highly recommend this company to anyone looking for dependable and professional security camera services.
Price assessment: Great price
Services: Installation, Technical support, Security cameras, General repairs
Response from the owner · 9 months ago
Thank You for the wonderful comments about our work. We will continue to provide exceptional customer service and the best surveillance cameras, in 4k. We take pride, in making you feel safe and comfortable with our camera systems.
Call us for anything.
Anthony
joann Vargas5 reviewsiTotal number of Google reviews joann has written across all businesses on Google Maps, not just this one.
Anthony helped us with our electrical emergency, and helped us in a timely manner. He was very professional and polite. We would definitely call Anthony again for any electrical issues.
Response from the owner · 11 months ago
Thank You for allowing us to assist with your electrical issues. We pride ourselves in exceptional work.
Of course the price was within budget, with expert service.
We will be sure to help again in the future, if needed.
Libby Curiel5 reviewsiTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
Anthony and his staff are so professional! He explained everything extremely well. Made sure we understood all the functions. He was thorough with breaking everything down. Has continued to earn our trust by providing excellent service. I would highly recommend hiring Anthony’s team for any of your surveillance needs.
Response from the owner · 11 months ago
We are glad you are pleased with you camera system. We pride ourselves in using the best cameras in the industry.
Thank You.
