NAIL SALONS · BURBANK, CA
Organic Nail House logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%3+0.5Craft & service 20%58+11.6Value 10%40+4Momentum 8%3+0.2Track record 7%68+4.8Accountability 5%58+2.9Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.25SCORE

Organic Nail House

Better than 10% of nail salons · #18 of 20

4.7★133 Google reviewsGoogle star rating as shown on Google Maps.
4.11★last 12 monthsAverage stars on reviews from the last 12 months only.
13.6%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
60%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★ saowaluk · a month ago

The nail services are beautiful, and I always leave feeling pampered and happy with my nails. I also love the little touches like the massage chairs, warm neck wraps, and complimentary drinks. It really feels like a relaxing self-care experience rather than just getting your nails done.<br><br>Highly recommend…

Paid $60–80
★★★★ Meredith · 3 months ago

So yesterday I went to get a pedicure with my daughter. The lady who works the front desk was very kind and helpful while the ladies who did our pedicures were polite and professional. About forty minutes into our session, I noticed a tall, caucasian man (who I assume owns the nail salon) come into the establishment…

Paid $20–40Pedicure
★★ Jennifer · 5 months ago

I’ve been a regular customer for a few years, religiously getting my pedicures here. Since changing ownership, the quality of services and customer service is not great. When leaving a deposit for the online appointment, it is not clear that a portion of this deposit is to cover the credit card fees. I’m unsure as…

Paid $40–60Service not listed
★★★★★ Wholebodywellnesscolonics · 6 months ago

Every appointment has been professional, relaxing and satisfactory. All the nail technicians are kind. The facility itself is very zen and clean. I am happy to receive services here.

Paid $20–40Service not listed
★★★★★ Jessica · 6 months ago

I can’t go anywhere else now. Best service, great clean atmosphere, and quality products 🙌🏼

Paid $60–80Service not listed
★★★★★ Sara · 7 months ago

Always a pleasant and relaxing experience. I’ve been coming here for years now and every time that leave, I feel rejuvenated. They have excellent customer service with very professional technicians.

Paid $80–100

vs category

Blue = Organic, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02023-Q4: 4.50★ (4 reviews)2024-Q1: 4.83★ (6 reviews)2024-Q2: 5.00★ (4 reviews)2024-Q3: 5.00★ (6 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 4.43★ (7 reviews)2025-Q2: 4.33★ (3 reviews)2025-Q3: 5.00★ (5 reviews)2025-Q4: 4.50★ (8 reviews)2026-Q1: 4.60★ (10 reviews)2026-Q2: 3.50★ (6 reviews)2026-Q3: 3.25★ (4 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$52-29% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%3+0.5Craft & service 20%58+11.6Value 10%40+4Momentum 8%3+0.2Track record 7%68+4.8Accountability 5%58+2.9Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
3
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
58
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
3
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
68
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
58

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+5 / −0
Professionalism
+5 / −0
Responsiveness
+0 / −0
Punctuality
+5 / −0
Value
+4 / −0

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