Lisa Cook11 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service. Jose was quick and so friendly. Thank you
Ortiz Towing and Roadside Services LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%77+5.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 126 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Oct 2026latest review
Ortiz Towing and Roadside Services LLC at a glance
Google reviewers rate Ortiz Towing and Roadside Services LLC five stars based on 126 reviews. Customers frequently highlight quick response times, friendly staff, and upfront pricing for services like towing, tire changes, and jump starts. The company owner replies to 79% of reviews. One recurring criticism in low-star feedback involves communication issues, specifically that staff may rely on scripts and do not listen carefully to customer needs over the phone.
- Google rating: 5.0 out of 5 from 126 reviews (98% five-star).
- Reviews on this page: 126 Google reviews (111 with written comments, 7 with photos).
- Owner responses: the business replied to 79% of reviews.
- Most recent review: October 10, 2026.
- Service: Towing Service serving North St. Paul, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ortiz Towing and Roadside Services LLC: 95/100 on this factor. Category median: 91.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ortiz Towing and Roadside Services LLC: 94/100 on this factor. Category median: 87.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ortiz Towing and Roadside Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ortiz Towing and Roadside Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ortiz Towing and Roadside Services LLC: 77/100 on this factor. Category median: 69.B
77
Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
- 5 stars12398%
- 4 stars22%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise254100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1346%
- Reasonable1346%
- Overpriced00%
- Not sure27%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6526%
- Speed & response5823%
- Would recommend4116%
- Quality & results3815%
- Price & value3112%
- Honesty & trust125%
- Communication94%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service and he was kind and will work with you.”
“Juan did an amazing job he came right away and took him less than 10 min to change my tire and get me to discount tire in time !”
“Very nice very professional courtesy above and beyond will definitely recommend services again and two other people matter of fact the best I haven't…”
“Exceptional service — got me and my tire to the shop where it could be fixed, offered me a ride to work while we waited, came back to meet me when th…”
“Juan Carlos gave me a very reasonable price up front.”
“Very professional, timely, and upfront about pricing.”
“The whole experience was awesome—communication was great, and his patience and willingness to help me out in a tough spot was more than kind.”
People customers mention
- Carlos 14 reviews
- Juan 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ortiz Towing and Roadside Services LLC for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
WILLIS2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
10/10 service , Fast and straight to the point! Called a bunch of companies and this was the only company willing to help me on the weekend!
Kassa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Juan did an amazing job he came right away and took him less than 10 min to change my tire and get me to discount tire in time ! I highly recommend this business !
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Juan Carlos was incredibly helpful and saved me in a stressful situation. Exceptional service — got me and my tire to the shop where it could be fixed, offered me a ride to work while we waited, came back to meet me when the tire was replaced. Truly above and beyond any expectations. Highly recommend!
Not sureService not listed
Marco12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Helped me take my car to mechanic. Great attitude, very friendly and quick! Was very careful with vehicle. Los recomiendo, excelente servicio, y son paisas!
Great priceCar towing
IsabelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great service! He was able to get to my house in 20 minutes and finished jumping my car within 10 minutes. Prices are competitive and everyone was super nice! Definitely recommend
Reasonable priceBattery service
coupjoe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
They were very quick to answer the phone, respond, show up and get my vehicle dropped off. Great service and a friendly driver.
Reasonable priceCar towing
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 22 | — |
| Battery service | 6 | — |
| Special vehicle towing | 4 | — |
| Car lockouts | 2 | — |
| Tire change | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 126 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
WILLIS Williams2 reviewsTotal number of Google reviews WILLIS has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 service , Fast and straight to the point! Called a bunch of companies and this was the only company willing to help me on the weekend!
Kassa Hana4 reviewsTotal number of Google reviews Kassa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJuan did an amazing job he came right away and took him less than 10 min to change my tire and get me to discount tire in time ! I highly recommend this business !
YOUNG .SAVAGE2 reviewsTotal number of Google reviews YOUNG has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and he was kind and will work with you.
John Cunningham10 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJuan Carlos was incredibly helpful and saved me in a stressful situation. Exceptional service — got me and my tire to the shop where it could be fixed, offered me a ride to work while we waited, came back to meet me when the tire was replaced. Truly above and beyond any expectations. Highly recommend!
- Price assessment: Not sure
- Services: Service not listed
Nick Nikolic12 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff working in this shop. Highly recommended shop
- Price assessment: Great price
- Services: Fuel delivery
William Winget1 reviewTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
- Price assessment: Reasonable price
- Services: Battery service
Marco M12 reviewsTotal number of Google reviews Marco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelped me take my car to mechanic. Great attitude, very friendly and quick! Was very careful with vehicle. Los recomiendo, excelente servicio, y son paisas!
- Price assessment: Great price
- Services: Car towing
Isabel GlossLocal Guide · 15 reviewsTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! He was able to get to my house in 20 minutes and finished jumping my car within 10 minutes. Prices are competitive and everyone was super nice! Definitely recommend
- Price assessment: Reasonable price
- Services: Battery service
Response from the owner · 10 months ago
Thanks so much for the kind words! We’re glad we could help quickly and make it a smooth experience. We're here if you need us!
Abbigail Anderson2 reviewsTotal number of Google reviews Abbigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat prompt safe & courteous service!! Thanks much!!!
- Price assessment: Reasonable price
- Services: Car towing
Response from the owner · 10 months ago
Thank you for your review! We are here if you ever need us again.
Business details
- Address: 400 Selby Ave, St Paul, MN 55102
- Phone: (651) 703-0883
- Website: ortiztowservice.com
- Service area: North St. Paul, MN