How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty70−3Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREOswald Service & Repair
Sugar City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 809 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Oswald Service & Repair for 8 kinds of job.
Oswald Service & Repair for general repairs & maintenance
Clear ✕All 147 Google reviews tagged “General repairs & maintenance” · showing 40
Tim and the crew inspected my kids car, took care of the repairs and made sure everything was good and ready asap. Definitely would refer them and have my cars worked on there again.
Super nice guys and they got the job done quick and professional!
Amazing service and they an amazing job on my car! I’ll always go to Oswald’s from now on!
Absolutely phenomenal service. I was extremely impressed by the willingness to work with me, even when I was out of town. The ability to see each thing that needed work and giving a scale of importance and impact to allow for some work to be done over time where possible.
Oswald’s was very thorough and they were able to help me get repairs done just before a road trip! I loved how they detail their inspection results and transparently prioritize how important each item is. The price felt slightly higher than some other places, but absolutely worth it for the quality of the repair and…
Best mechanic place I've found! Oswalds went above and beyond with an issue that ended up being way more than just an inspection and now the car feels good as new now! Probably literal lifesavers, so glad I went there and didn't stop at the first assessment I had received.
Professional, courteous, and on time.
I have used this company for years, started with the original Oswald company in Idaho Falls, then Rexburg branch. I have always been treated professionally, courteously and consistently in my dealings with them. I can trust their work and can trust what they advise for the upkeep of my vehicle.
They were very clear and helped me get my car running again quickly!
Was quoted $793 for a spark plug replacement on my Subaru. Found the parts for $60 and did it myself in less than an hour with YouTube. I’d recommend getting a second quote before committing to major maintenance here. They seemed to do a fair job on other repairs but feels kinda hard to come back after that.
Awesome service! Went in to get a diag done on a project car im working on and they gave me all the details. They explained exactly what needs to get done and what needs to get replaced. We'll worth it!
The two times I’ve had my vehicle serviced at Oswalds, the communication before, during, and after the service was done very professionally. The full vehicle inspection that is done each time I had work done at Oswalds is worth doing business with Oswalds above all other shops in town. I would recommend taking all…
Oswald's customer service is amazing! Luke was very kind and took the time to explain everything they did to help me maintain my vehicle. I am so happy to have found trustworthy mechanics!
I’ve taken my pickup into Oswald’s multiple times, I had a fuel pump and a CV Axle replaced and was having trouble again with those items and they stood behind a warranty for those parts! Very pleased that they stand behind the work that they do
Courteous, reliable, dependable and above all honest.wonderful people and family oriented. I will definitely take my car back to them whenever I need service. A-1 service.
Great service. Took care of my truck really well. Good communication skills with keeping us with what’s going on.
I’ve been going to oswald service for years for all my car maintenance needs! I’ve always appreciated their professionalism throughout the whole service process. When my car has had issues, I feel like things are always explained clearly and I’ve never felt like I was being sold something I didn’t need. I’ll never go elsewhere!
I share this review with the understanding that things happen... that said, this thing did happen and as a result I feel less confident bringing my vehicles here for repair. I brought my vehicle in for brake replacement and "possible" rotor replacement if mine couldn't be re-resurfaced. The price they quoted seemed…
Oswald’s always the best five star service rating any day of the week. The most thorough automotive shop. Outstanding service. Thank you Nick and staff for such professionalism and quick turnaround.
The only place I go for any work on my vehicles. They are the best!!!!
Friendly employees, but I'm really unhappy with what I was charged to remove a broken bolt from my license plate. I feel I was taken advantage of.
Simply put: Oswald has amazing service. I've taken my car in 2 times now and every time every aspect of the experience is top notch. From the way they've set the drop off system, to the way they show you what repairs need to be done. Thank you Nick for taking care of my Mazda!
Very friendly and efficient Pleasant and works to keep the cost and maintenance to minimum
Very clean and fast service.
Very understanding and accommodating shop. I will 100% be taking my 99’ 4Runner back to Oswald for future repairs!
Nick and the crew at Oswald's took care of what I needed and pointed out items I should watch out for in the future that were near the end of service life (brake pads getting thin etc.) Very clean and upscale shop! Thanks Oswald's!!
So friendly, kind, helpful, performed excellent service, was thorough, and even came and picked me up when my car was done! (I was just down the street)
I am usually very happy with the service, but this time I am not. I came with a small leak in the rack and pinion The part was going to take along time to arrive so I opted to not do the service. They returned my vehicle and I had a big leak. I was able to get it to a different shop who had the part and get it…
Oswald did absolutely amazing. They were kind and super understanding and really easy to work with. They're honest and kind and will work with you to make sure you're completely satisfied with their work. As a young woman, I did not feel taken advantage of or talked down to like I do at almost every other mechanic…
Great company, very friendly and fast service! Would recommend services to everyone needing vehicle maintenance!
Your lobby is inviting and the toy area is nice. Jesse was very friendly and offered me a hot drink which was very welcomed in this cold weather.
Always good service and reasonable price!
Fantastic services, crew members went above and beyond to make sure the car was functioning and that I was satisfied with the vehicle. Pleasant staff. Great price.
Incredible service. They diagnosed the correct issue and repaired it quickly. It was definitely different than what I believed the issue was. It was refreshing working with professionals such as Kevin, Nick and their team who care about getting the job done right.
Great place. honest
Very kind and helpful people. They are honest and upfront. I believe these are trustworthy individuals. It may seem expensive, but that’s also just auto care for ya
The place in Rexburg has always gone above and beyond my expectations. I would advise anyone to take their vehicle to get repaired here...
I am so happy with the service on my Lexus. They did a complete check and then went over everything that needed to be done eventually and what needed to be done now. I did not feel pressured at all to do it all right now. I believe this company and its employees to be very honest. I will go back for the next set of…
I would recommend these guys good service.
Check engine light has been on for a couple of years. Local deal couldn’t diagnose the problem. Oswald’s diagnosis was spot on and a sensor was replaced and the light is off. Diagnosed several other issues and made repairs. Their reception area and waiting area is cleaner than many doctors offices. Jake and his…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 147 | — |
| Oil change | 98 | — |
| Auto engine diagnostic | 81 | — |
| Brakes | 59 | — |
| Vehicle Inspection | 50 | — |
| Engine repair | 47 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 33 | — |
