How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty70−3Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREOswald Service & Repair
Sugar City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 809 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Oswald Service & Repair for 8 kinds of job.
Oswald Service & Repair for oil change
Clear ✕All 99 Google reviews tagged “Oil change”
Tim and the crew inspected my kids car, took care of the repairs and made sure everything was good and ready asap. Definitely would refer them and have my cars worked on there again.
The team always check everything. I will always use them.
They did an amazing job getting my car fixed fast. Customer service was also great
Oswald's customer service is amazing! Luke was very kind and took the time to explain everything they did to help me maintain my vehicle. I am so happy to have found trustworthy mechanics!
I’ve been going to oswald service for years for all my car maintenance needs! I’ve always appreciated their professionalism throughout the whole service process. When my car has had issues, I feel like things are always explained clearly and I’ve never felt like I was being sold something I didn’t need. I’ll never go elsewhere!
Oswald’s always the best five star service rating any day of the week. The most thorough automotive shop. Outstanding service. Thank you Nick and staff for such professionalism and quick turnaround.
The only place I go for any work on my vehicles. They are the best!!!!
As always, they did a super junior job!
Simply put: Oswald has amazing service. I've taken my car in 2 times now and every time every aspect of the experience is top notch. From the way they've set the drop off system, to the way they show you what repairs need to be done. Thank you Nick for taking care of my Mazda!
Very accommodating, quick service.They explained what they found and service performed to remedy.
Went for an oil change and safety inspection. They did great and even cleaned my windows and vacuumed my carpet. Very happy with the service and price.
I am usually very happy with the service, but this time I am not. I came with a small leak in the rack and pinion The part was going to take along time to arrive so I opted to not do the service. They returned my vehicle and I had a big leak. I was able to get it to a different shop who had the part and get it…
Your lobby is inviting and the toy area is nice. Jesse was very friendly and offered me a hot drink which was very welcomed in this cold weather.
They did an awesome job, they found the problem in my brake system that other mechanics didn’t find or wouldn’t find… keep up the good work
I love going to this place. Yah they may be a little bit more pricey. But they are very nice and helpful.
I was in and out fast but not without top notch quality service and the staff was amazing and super friendly. The prices were great for the area and I definitely Highly recommend them
Excellent
Guys were very friendly & professional. Pulled my truck right in and got me out of there in a respectable amount of time. Were also really understanding when i missed my first appt and had to reschedule.
Great place. honest
Excellent experience and long term relationship with this company and they are very honest and their dealings and recommendations. Jessie is a great manager!!!
Check engine light has been on for a couple of years. Local deal couldn’t diagnose the problem. Oswald’s diagnosis was spot on and a sensor was replaced and the light is off. Diagnosed several other issues and made repairs. Their reception area and waiting area is cleaner than many doctors offices. Jake and his…
Absolutely in love with Oswald Service. Excellent service and incredibly fast. Kept me up to date with my vehicle and above all, made my TJ start up again after being shipped from Georgia and arriving back to me in horrible condition. Oswald allowed my Jeep to be towed to them by my insurance company and they got…
I am very impressed by Oswald Repair! They are super efficient and gave me a detailed report of how my car is doing with pictures and everything. They honestly tell me where they get all their parts from and how reliable they are or not. I loved the washed windows and vacuuming they did with my oil change too! 100% will be going there again!
Great customer service and kept me in the loop along the way
Amazing service and attitude. Timely and efficient service. Only issue was my car got set to kilometers per hour instead of Miles per hour during the inspection and wasn’t changed back
They were on time and quick in doing the oil change. Nice waiting room to sit in while they worked in my car. Add the price was very competitive so I would return again without hesitation.
Knowledgeable, honest and on point. The ship and people are A+++
The service I received was incredible, from scheduling the appointment to picking my vehicle up. I am a big fan of communication, they let me know what was going on with my vehicle the whole time. I really liked the detailed inspection report that included pictures of the issues they found with the cost to repair…
Oswald’s was great! They came highly recommended and they lived up to it. Friendly and they did great work. We’ll definitely go back!
Jesse and his guys are great and really knowledgeable! They tell you the truth about your car and keep it running awesome!
Initial Post: We are originally from Colorado where we had an amazing mechanic, he knew us, our vehicles and our long-term plans. He didn’t just work on our cars, he treated them like they were his own. One concern we had coming to Rexburg was finding someone to take care of our needs, and with a large family we…
Very good service, however the mechanic who changed the oil in my car forgot to tighten the cap and oil started leaking. After I came back they fixed everything and let me in without an appointment.
Treated well!!!
Excellent service without an appointment. Oswald Service went the extra mile to service my vehicle, fitting me into their already busy schedule. Thank you!
The customer service dedicated was spectacular I understood all which they hoped to accomplish with my vehicle. I was disappointed with how pricey their oil changes were especially when other options were only $30 or so dollars. I was pleased with their services though and felt happy with how they treated my vehicle. They even cleaned it's interior!!
Great place, great service
They take the time to find the problem and they fix it right. I appreciate their honesty and not talking me into repairs that don’t need to be done but pointing out potential issues that may arise. I would recommend Jesse and his team all day long!
The staff here were friendly, knowledgeable, efficient, and we felt important and not a hindrance to their busy schedule. We made our appointment for an oil change and came with a multipoint inspection. The data they sent back was great to have on my phone and not just another piece of paper to clutter things up.…
Got an alignment and oil change after Jason’s Auto did some work on the ball joints. They did a really good job. It’s a bit more pricy but very reliable and I feel a lot safer driving my car now. They were very kind, professional, and energetic.
We've been using Oswald for all our auto repair and maintenance needs for the last 3 years. They're always upfront and thorough in their work and friendly in their interactions.
Honest diagnosis. Good repairs. Super friendly!
I am glad that we found Owsalds to perform work on our automobile, they perform professional work.
Good place to go for consistent service. Their prices are fair and they get you in and out, I just wish the front desk would get off personal calls to greet and process customers.
No place I’d rather take my car!
I had Oswalds inspect my car for some leaks as well as change the oil in my car. I’m super particular about my car and they were very patient with me asking lots of questions and making sure that they were doing what I wanted them to do as well as showing me what was wrong with my car.
I have always had great service by Oswald. Today was a little different. When you check in they have a form you fill out so they now what services they are performing for you. However, I filled out the form and they only did one of the things on the form and weren't sure if I wanted the others done, for some reason.…
The service, pricing and knowledge are fantastic. Jesse and his team are always knowledgeable and helpful!
I was surprised of how quick they were able to service my car. They are professional and very friendly. I will be doing business with them again.
I really appreciate Oswald Service & Repair. I feel safe bringing my car to them because I know I can trust them to do a good job and charge me a fair price. They offer great service and a quality customer experience. You can trust these guys!
They get the work done and tell you in detail what they did. Pricing is fair and you get more than you paid for. Always cheerful and great customer service.
I love this place they treated me like I was family and not some random person the prices are fantastic I will be taking my vehicle to them again in the future for all my repairs and service I’ve never been treated better from the moment I walked through the door to the time I left
Had an issue with our daughters’ older car. We found Oswald to be very professional, knowledgeable, and honest. Their inspection was thorough and they didn’t try to sell us on unnecessary repairs. The only complaint was how long it took to get the vehicle in for the repair. (10 days- probably because they are well…
It's a very professional shop and honest people
Superior service, a little expensive, but great service.
Jesse was very informative and took the time to explain everything. Advised me on what I should do in the near future. I had a pleasant experience and this will be my go to repair shop. Recommend to everyone! Very fairly priced. It’s rare you find a repair shop with both qualities.
Great customer service
I've been using Oswald's for my oil changes the last few years and I couldn't be happier with them. Service is always great. They always wipe down my dashboard and vaccum my van out. They've always been super honest about what repairs need done. They thought at one point I needed to change my air filters they pulled…
These guys are llegit.Honest, great customer service, and quality work.
Always fast and expert service. They give me a prioritized list of repairs and maintenance. No bad surprises. I never feel like they're taking advantage of me.
Jesse was willing to answer all of my questions. They did a great job!
Great place. Love the service. Very reasonable and always quality work. I wouldn't go anywhere else.
I was referred to them bye a friend and have never regretted my association with Jessie and the Rexburg crew. They are friendly, accommodating and prompt. I have and will continue to recommend their business whenever I can.
We love Oswald! They find the problem and let you know if it's a necessary fix. They fix only what you ask them to. They have done a great job with all the repairs we've had them do. Our vehicle runs much smoother thanks to them.
I went in to get my oil change and they went above and beyond!!! They are honest and fairly priced! I was pleasantly surprised by the fact that they vacuumed my car and check my entire car to see if there were any other problems!
These guys are great. Very friendly and take great care of me and my vehicles.
I don't dread going to the mechanic anymore. Found one that I feel like I can trust in Oswald service and repair. If it's not worth it for me to make the repairs, they tell me and don't just try to take my money. I appreciate their honesty.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 147 | — |
| Oil change | 98 | — |
| Auto engine diagnostic | 81 | — |
| Brakes | 59 | — |
| Vehicle Inspection | 50 | — |
| Engine repair | 47 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 33 | — |
