iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%81+19.6Value 14%92+13Replies to reviews 7%31+2.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#128 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★49 Google reviews · 7 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oud Spa 4.8 out of 5, highlighting clean facilities, quiet rooms, and skilled staff who address specific pain points during deep tissue, Swedish, and hot stone treatments. Customers frequently praise the affordability, ease of online booking, and professional communication regarding pressure preferences. However, a minority of low-star reviews criticize instances where the received massage intensity did not match the booked service type, resulting in unsatisfactory outcomes and perceived poor value.
Google rating: 4.8 out of 5 from 49 reviews (92% five-star).
Reviews on this page: 49 Google reviews (41 with written comments, 2 with photos).
Owner responses: the business replied to 18% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Oud SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oud Spa: 84/100 on this factor. Category median: 94.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oud Spa: 81/100 on this factor. Category median: 94.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oud Spa: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oud Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oud Spa: 31/100 on this factor. Category median: 73.D
31
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.8of 5
5 stars4592%
4 stars24%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise43100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1433%
Quality & results1228%
Would recommend614%
Communication512%
Price & value49%
Honesty & trust25%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ambience was nice, the staff were great, and the massage with hot stones was amazing.”
“Great service, super comfortable atmosphere, and very skilled staff.”
“I'm just visiting for the weekend, but if I come back, this would be my go-to.”
“and listened to my specific sore muscle spot and made the pain area relax so i could heal quicker”
“I wasn’t sure what to expect, but it was relaxing and affordable.”
“As a former massage therapist, You need to give trust in your therapists knowledge.”
People customers mention
Sarah3 reviews
Swedish3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSamantha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This was my first time getting a scalp massage and it completely loosened up my lockjaw. Great service, super comfortable atmosphere, and very skilled staff. It’s the best when the masseuse doesn’t just follow a chosen massage but targets problem spots specific to the client (my right trap got a lot of necessary attention 🥲).
Ttamie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Best massage ever. We are repeat customers for over a year and will continue. Very clean premises and very professional staff
Great priceService not listed
GGregory1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Eva gave me a strong deep tissue massage
she did a great job
and listened to my specific sore muscle spot and made the pain area relax so i could heal quicker
thank you eva
JJanel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My husband and I went in for a 90 minute massage. I had Sarah, I usually go for a deep tissue but went with the Swedish this time and I’m so glad I did. Her hands were amazing!
My husband had Leo and said it was the best massage he’s ever had! Clean environment and great service we definitely will be back again!
Reasonable priceService not listed
NNicole1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ambience was nice, the staff were great, and the massage with hot stones was amazing. Will definitely be back!
Reasonable priceService not listed
NNickLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Clean quiet and peaceful experience all around…
Ava is phenomenal at her trade.
Always checking for your comfort level and
adjusts pressure to your liking.
I left renewed and relaxed as ever.
Will return very soon .
Thanks again
This was my first time getting a scalp massage and it completely loosened up my lockjaw. Great service, super comfortable atmosphere, and very skilled staff. It’s the best when the masseuse doesn’t just follow a chosen massage but targets problem spots specific to the client (my right trap got a lot of necessary attention 🥲).
Response from the owner · 3 months ago
Thank you for your great reviews ，All our staff will always try their best to accommodate every customer with care and make them to feel the money worth, It is our pleasure for all our guests walk out feeling satisfied.
T
tamie gordon9 reviewsiTotal number of Google reviews tamie has written across all businesses on Google Maps, not just this one.
Eva gave me a strong deep tissue massage
she did a great job
and listened to my specific sore muscle spot and made the pain area relax so i could heal quicker
thank you eva
Response from the owner · 4 months ago
Thank you for the kind words and wonderful review! It brings us great joy to see our members and guests happy. We look forward to seeing you again soon!
J
Janel M.8 reviewsiTotal number of Google reviews Janel has written across all businesses on Google Maps, not just this one.
My husband and I went in for a 90 minute massage. I had Sarah, I usually go for a deep tissue but went with the Swedish this time and I’m so glad I did. Her hands were amazing!
My husband had Leo and said it was the best massage he’s ever had! Clean environment and great service we definitely will be back again!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Hi, thank you for the kind words and wonderful review! It brings us great joy to see our members and guests happy. We look forward to seeing you again soon!
N
Nicole Contreras Ancona1 reviewiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Ambience was nice, the staff were great, and the massage with hot stones was amazing. Will definitely be back!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you so much Nicole! We are so happy to hear you enjoyed your massage and have relaxing experience with us. We look forward to welcoming you back again soon!
N
Nick PigatiLocal Guide · 28 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Clean quiet and peaceful experience all around…
Ava is phenomenal at her trade.
Always checking for your comfort level and
adjusts pressure to your liking.
I left renewed and relaxed as ever.
Will return very soon .
Thanks again
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you for the kind words and wonderful review! It brings us great joy to see our members and guests happy. We look forward to seeing you again soon!
T
Tracey BLocal Guide · 113 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
I'm just visiting for the weekend, but if I come back, this would be my go-to. I did the 90min foot/ swedish massage combo. Plenty of appts 24 hrs ahead, easy to book online, excellent price from my experience. Came in with all the knots that often come with airplane travel and a couple strenuous hikes. Left feeling like a new, unknotted person who will now sleep gloriously tonight. 🙂
Price assessment: Great price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much Tracey！
We're really glad to hear our 90mins combo helped melted away all those travel and hiking knots. It means a lot that you choose us as your go to spot whenever you are back to town.
We keep same day and next day appts open that visitors like you can relax without any hassle ~so we are happy that worked well to you too.
Hope you had an amazing,gloriously restful sleep last night !😊
Looking forward to welcoming you back on your next visit!
A
Alex HuberLocal Guide · 13 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Best massage I’ve had in a long time!!! Great, clean place! Leo is the best, he will tune your body up, feel amazing afterwards.
Price assessment: Great price
Response from the owner · 7 months ago
Thank you so much for your kind words, Alex⭐️⭐️⭐️⭐️⭐️
We're thrilled to hear that you have such great experience and that it was the best massage you've had in a long time! Leo will be very happy to know his work helped you feel refreshed and tuned up. We are also you enjoyed the clean and relaxing environment -we always do our best to make every visit comfortable and rejuvenating.
We truly appreciate your support and look forward to welcoming you back again soon for another great massage!
B
Bernadette MercadoLocal Guide · 51 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
Leo my masseuse is very good. As a former massage therapist, You need to give trust in your therapists knowledge. This place is very good. No muss, nor fuss, just a real massage. Thank you, I'll be back. Bernie
J
Jessica Carrillo6 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I really enjoyed my experience here. I’ve been having massages here a few times & always felt refreshed right after. I highly recommend the Hot Stone massage. Great service & Would definitely plan to come back again.
