Outdoor Pros - Backyard Remodel Contractors & Pool Builder
Landscape designer · Santa Monica, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%79+46.4Reliability 26%74+19.3Value 15%97+14.8Craft & service penalty92−0.8Momentum penalty50−5Experts Score= 75Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 29 backyard court installersiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★27 Google reviews · 24 photos
96%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Outdoor Pros - Backyard Remodel Contractors & Pool Builder at a glance
Google reviewers rate this Santa Monica landscape designer 4.9 out of 5 based on 27 reviews, with the owner responding to 52 percent. Customers frequently cite punctuality, clear communication, and fair pricing for pool remodels, backyard transformations, and hardscape installations. Recurring themes include efficient project completion, detailed workmanship, and responsive design consultation. One low-star review notes that LED lights and tiles failed shortly after installation, alleging that the company avoided responsibility for post-completion repairs.
Google rating: 4.9 out of 5 from 27 reviews (96% five-star).
Reviews on this page: 27 Google reviews (26 with written comments, 18 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: August 10, 2026.
Service: Backyard Court Installer serving Santa Monica, California.
Data from Google, last updated November 11, 2026.
Score profile vs other backyard court installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
This companyBackyard Court Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Outdoor Pros - Backyard Remodel Contractors & Pool Builder: 79/100 on this factor. Category median: 82.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Outdoor Pros - Backyard Remodel Contractors & Pool Builder: 74/100 on this factor. Category median: 83.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Outdoor Pros - Backyard Remodel Contractors & Pool Builder: 92/100 on this factor. Category median: 78.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Outdoor Pros - Backyard Remodel Contractors & Pool Builder: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Outdoor Pros - Backyard Remodel Contractors & Pool Builder: 50/100 on this factor. Category median: 100.C
50
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 20.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.9of 5
5 stars2696%
4 stars00%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
100%praise
Praise76100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1621%
Would recommend1520%
Quality & results1317%
Staff & attitude1114%
Communication79%
Price & value79%
Honesty & trust79%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team showed up on time, kept the work area clean, communicated well throughout the project, and took pride in getting everything done right.”
“I highly recommend David and Ron to anyone looking for dependable and skilled contractors.”
“Large renovation projects can be stressful, but Outdoor Pros handled this one with professionalism and attention to detail at every stage.”
“David and Ron were professional, reliable, and paid great attention to detail.”
“They stayed on schedule, communicated clearly throughout the process, and paid attention to every detail.”
“We were guided on everything from design, to material selection, moving a/c's, fixing our fences all in an extremely timely, affordable and efficient manner.”
“The new layout, finishes, and functionality have made the backyard genuinely usable for entertaining, not just something that looks good in photos.”
People customers mention
David11 reviews
Gil5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Outdoor Pros - Backyard Remodel Contractors & Pool Builder for 7 kinds of job. Pick one to see what they paid and said.
Agent4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent work! I’m extremely happy with the fence and artificial turf installation. David and Ron were professional, reliable, and paid great attention to detail. The quality of their workmanship is outstanding, and the finished project looks even better than I expected.
The team showed up on time, kept the work…
Reasonable price
Conrad8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We were referred to Gil & David at Outdoor Pros by a friend who has a yard we love, and I'm happy to share they were able to completely transform ours as well. Some before & after photos included.
What impressed us most was how quickly they completed the project without sacrificing quality. They stayed on schedule,…
Walkway landscapingInground pool installationConcrete masonry
Amar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★
I used this company a few months ago for my project and all the led lights burned out after a couple months, I had to pay out of pocket to get them fixed. There’s also broken tiles that have come apart and they keep giving me the run around saying they will be sending someone to fix it but never do. They have taken…
KelseyLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I needed to get my basement cracked repaired and exterior water proofed and they did an AMAZING JOB fast and prompt
Great price
SuzanneLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We LOVED them! We had an ancient pool with leaks, old micopebble, and an old system. Outdoor Pros was one of four contractors we interviewed. They gave us the most honest bid. It wasn't the cheapest or the most expensive; it was in the middle, and it made sense. And they stuck to it, aside from additions that…
Grace6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Outdoor Pros and specifically Gil, David and their team were absolutely amazing! From start to finish Gil guided us through the project. From our first meeting through completion Gil left no stone unturned and found a solution to every small hiccup or obstacle. We redid our entire back and side yard and put in a…
Excellent work! I’m extremely happy with the fence and artificial turf installation. David and Ron were professional, reliable, and paid great attention to detail. The quality of their workmanship is outstanding, and the finished project looks even better than I expected.
The team showed up on time, kept the work area clean, communicated well throughout the project, and took pride in getting everything done right.
I highly recommend David and Ron to anyone looking for dependable and skilled contractors. Great experience from start to finish!
Price assessment: Reasonable price
Conrad Hees8 reviewsiTotal number of Google reviews Conrad has written across all businesses on Google Maps, not just this one.
We were referred to Gil & David at Outdoor Pros by a friend who has a yard we love, and I'm happy to share they were able to completely transform ours as well. Some before & after photos included.
What impressed us most was how quickly they completed the project without sacrificing quality. They stayed on schedule, communicated clearly throughout the process, and paid attention to every detail.
The finished backyard exceeded our expectations. The craftsmanship is excellent, the space looks beautiful, and it has completely changed how we enjoy our home. We've already received several compliments from friends and neighbors - and now we actually use our backyard!
If you're looking for a company that delivers great work, stays on track, and truly cares about the final result, I highly recommend Outdoor Pros. We'd gladly work with them again on future projects.
Services: Walkway landscaping, Inground pool installation, Concrete masonry, Landscape design construction, Swimming pool water feature maintenance, Landscape installations, Patio design, Artificial turf installation, Custom Swimming pool design, Custom landscape design, Garden landscaping
Response from the owner · 3 months ago
Thanks you so much Conrad
Jim NicholsonLocal Guide · 11 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Outstanding Pool & Backyard Remodel – Outdoor Pros Delivered on Every Level
We hired Outdoor Pros to completely remodel our pool and backyard, and the results exceeded expectations from start to finish.
The centerpiece of the project was a 40-year-old pool that was well past its prime. Outdoor Pros did a phenomenal job resurfacing it and bringing it fully into the modern era. They installed state-of-the-art pool equipment, dramatically improving performance, efficiency, and reliability, and paired it with custom lighting that completely transforms the space at night. The pool now feels brand new—both visually and functionally.
Beyond the pool itself, they redid the entire backyard patio, correcting long-standing drainage issues in the process. The grading and drainage improvements were clearly well thought out and professionally executed—no shortcuts, no cosmetic fixes hiding underlying problems.
One of the biggest upgrades was taking what had been a barely functional, standalone grill and turning it into a fully built-out outdoor kitchen. The new layout, finishes, and functionality have made the backyard genuinely usable for entertaining, not just something that looks good in photos.
What really stood out throughout the project:
- High-quality workmanship
- Modern, thoughtful design choices
- Clear communication and coordination
A team that understands both aesthetics and engineering
Large renovation projects can be stressful, but Outdoor Pros handled this one with professionalism and attention to detail at every stage. If you’re considering a pool remodel, backyard renovation, or outdoor kitchen, I would recommend them without hesitation.
We’re thrilled with the outcome and finally have a backyard that matches both the home and the view.
Price assessment: Reasonable price
Services: Patio design, Swimming pool resurfacing, Custom Swimming pool design, Swimming pool water feature construction
Amar Khasria1 reviewiTotal number of Google reviews Amar has written across all businesses on Google Maps, not just this one.
I used this company a few months ago for my project and all the led lights burned out after a couple months, I had to pay out of pocket to get them fixed. There’s also broken tiles that have come apart and they keep giving me the run around saying they will be sending someone to fix it but never do. They have taken no responsibility for the issues that came up after the job was finished.
Response from the owner · 10 months ago
Hi Amar, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating these issues must be.
This is not the level of service we aim to provide, and we take concerns like this seriously. We would like the opportunity to review the situation, including the lighting and tile concerns you mentioned, and work toward a proper resolution.
Please contact our office directly so we can look into your project details and schedule a follow-up. Our goal is always to stand behind our work and ensure our clients are taken care of.
Thank you,
Outdoor Pros
Kelsey BrownLocal Guide · 29 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
I needed to get my basement cracked repaired and exterior water proofed and they did an AMAZING JOB fast and prompt
Price assessment: Great price
Response from the owner · 11 months ago
Thank you so much, Kelsey! We’re glad to hear you had a great experience with your basement crack repair and exterior waterproofing. Our team prides itself on being fast, reliable, and delivering quality results. We truly appreciate your trust and your kind review!
If you ever need anything in the future, we’re here to help.
Suzanne WallachLocal Guide · 10 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
We LOVED them! We had an ancient pool with leaks, old micopebble, and an old system. Outdoor Pros was one of four contractors we interviewed. They gave us the most honest bid. It wasn't the cheapest or the most expensive; it was in the middle, and it made sense. And they stuck to it, aside from additions that we decided to make. Their workers were top-notch, respectful, on time, and did a fantastic job. I highly recommend them. David and Gil are pros.
Response from the owner · a year ago
Thank you so much for the kind words and for trusting us with your pool remodel! It was a pleasure working with you and transforming your space into something beautiful and functional. We truly appreciate you recognizing our team's effort and integrity throughout the project. David, Gil, and the entire crew are grateful for your recommendation—it means a lot. Enjoy your updated backyard oasis!
—The Outdoor Pros Team
Grace Morrissey6 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Outdoor Pros and specifically Gil, David and their team were absolutely amazing! From start to finish Gil guided us through the project. From our first meeting through completion Gil left no stone unturned and found a solution to every small hiccup or obstacle. We redid our entire back and side yard and put in a pool. We were guided on everything from design, to material selection, moving a/c's, fixing our fences all in an extremely timely, affordable and efficient manner. I would recommend this team to anyone looking for a beautiful and timely result! This was the best contractor we have ever worked with and would call them again for any future outdoor projects!
Vanessa Harrison1 reviewiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Outdoor Pros did an excellent job on the redoing of our pool. This is not the first time we used them. We actually used them a year ago to refurbish a pool at another house, that needed a lot of fixing. They did an excellent job on that pool and they came through again for us on this second pool fix. The owner, David is always easy to talk to . He goes out of his way to help his customers. He is able to take something that seems complicated , like refurbishing a pool, and he simplifies it in a way that makes the job much more relaxing for the customer. He takes on all the responsibility of setting up appointments and making sure that different groups come out to do the job at set times. He is constantly available to his customers if they have questions about things in regards to their pool .His workers are all very dependable. The people he works with are all very good at their job and quite tidy and efficient. Everybody works very hard to do a good job and they work very well together as a team. We decided to go with David again on the second pool job because we had such a pleasant experience, the first time around. As usual, he really went out of his way again ,to make it easy for us and the job actually got done very very very quick and without much stress. David is a perfect businessman to do business with because he loves what he does. He cares about his customers and he cares about providing a quality product for his customers.Thank you David, and thanks to all the people who work for you that helped us. if I ever need help in the future refurbishing another pool, you’ll be the guy that we call to help us get the job done. We would recommend you to anybody who needed to refurbish a pool or build a pool. Thanks for your excellent service. :)
-Vanessa Harrison
I AM Brillz1 reviewiTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
I HIGHLY recommend Outdoor Pros! I've heard so many horror stories with projects like this, and my wife and I feel like we won the lottery with David and his team. We just completed a massive backyard project , which included a pool, pavers, LED lights, outdoor kitchen, gas and electrical work, and turf. From start to finish David was an absolute professional, operated with integrity, and so easy to communicate with. He completed everything according to his initial timeline which was amazing to witness, and anytime a problem came up, he just said "I'll take care of it" . We couldn't be happier with how everything turned out! Thanks David!!!! The pictures below is the literal patch of grass we started with and the final result! Check out their content on Instagram they post a lot of content from all their projects! They get it.
Walnut Gardens1 reviewiTotal number of Google reviews Walnut has written across all businesses on Google Maps, not just this one.
Look no further!! We hired outdoor pros to do our back yard and it turns out the best decision we ever made!
They are so professional , they return your phone calls. They care about your opinion. David is absolutely wonderful , so dedicated to his job and very passionate about outdoor design, very professional . I highly recommend outdoor pros.
We love every inch of our pool, spa and everything around it!
Thank you David for being available to us every time we needed you throughout the process!
