Ovation Hospice provided a mixed experience for our family. Nurse Marcie was truly wonderful—compassionate, attentive, and steady throughout. Aide Christi was also exceptional and brought so much kindness and care. Unfortunately, the rest of the team felt distant. The social worker and chaplain had minimal involvement, offering only a few calls each and even missing an appointment without any explanation by the social worker. After my mom passed, we received no follow-up or support from the organization, even several days later. The individuals who showed up for us were excellent. I am hoping that follow up happens soon, and I can change the review. Update: I am changing my rating from three stars to two. Since writing my original review, I have been stood up multiple times and contacted during extremely difficult moments when I have stated that I am not available. I reached out to the supervisor several days ago and have not received a response. I truly wish the support system were more reliable—there are people navigating profound loss who genuinely need consistent support. If someone from the organization would like additional information, I am open to being contacted.
Ovation Hospice
Ovation Hospice at a glance
Google reviewers rate Ovation Hospice 4.9 out of 5 based on 41 reviews, highlighting compassionate, personalized care and strong communication with families. Patients and relatives frequently praise the staff's professionalism, punctuality, and responsiveness in managing symptoms and providing emotional support. While most feedback is positive, a minority of reviewers noted inconsistent involvement from social workers and chaplains, citing missed appointments and limited contact during critical periods. The owner replied to 54% of the reviews.
- Google rating: 4.9 out of 5 from 41 reviews (95% five-star).
- Reviews on this page: 41 Google reviews (37 with written comments).
- Owner responses: the business replied to 54% of reviews.
- Most recent review: April 9, 2026.
- Service: Pet Hospice serving West Valley City, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
- 5 stars3995%
- 4 stars12%
- 3 stars00%
- 2 stars12%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
- Praise4998%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1836%
- Would recommend1224%
- Communication714%
- Quality & results510%
- Speed & response510%
- Honesty & trust36%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their staff are gentle, reliable, and professional, always treating my parents with dignity.”
“I highly recommend Ovation for families with aging parents in need of qualified home healthcare support.”
“Very caring and personalized service with constant communication.”
“They provide amazing service to patients and their families.”
“Extremely responsive and will do whatever it takes to meet their patients needs.”
“Their professionalism and genuine kindness make all the difference.”
People customers mention
- Anna 4 reviews
- Tiffany 4 reviews
- Jenn 3 reviews
- Courtney 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
I highly recommend Ovation for families with aging parents in need of qualified home healthcare support. Ovation stepped in when my parents needed them most, providing not only skilled medical care but also building a strong, trusting relationship with our family. Their staff are gentle, reliable, and professional,…
Some of the nicest people I know! They have your best interest at heart and they make you feel like apart of the family!
Rachel Lee is a great person to work with. She is always available to answer any questions that I have regarding my father.
Ovation Hospice has an incredible team of compassionate and dedicated professionals. Their kindness, love, and unwavering commitment to providing comfort and compassion are truly inspiring. They go above and beyond to support patients and their families during some of life’s most challenging moments. I highly…
Ovation is a great hospice company, with caring and compassionate staff. The care they offer is tailored to the needs of the individual patients and their family members.
Ovation Hospice is top notch! Their team of dedicated, experienced professionals are second to none. I would recommend Ovation without any reservations.
Photos
Customer reviews
4.9 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I highly recommend Ovation for families with aging parents in need of qualified home healthcare support. Ovation stepped in when my parents needed them most, providing not only skilled medical care but also building a strong, trusting relationship with our family. Their staff are gentle, reliable, and professional, always treating my parents with dignity. I am especially grateful for the doctors who oversaw my father’s care, easing our stress while supporting my mother through a challenging time. Finding the right healthcare team is deeply personal and often overwhelming, which is why Ovation stands out as truly exceptional.
Some of the nicest people I know! They have your best interest at heart and they make you feel like apart of the family!
Sam at Ovation is the best thing that has happened to me.
Rachel Lee is a great person to work with. She is always available to answer any questions that I have regarding my father.
Ovation Hospice has an incredible team of compassionate and dedicated professionals. Their kindness, love, and unwavering commitment to providing comfort and compassion are truly inspiring. They go above and beyond to support patients and their families during some of life’s most challenging moments. I highly recommend them for their heartfelt care and dedication.
Ovation is a great hospice company, with caring and compassionate staff. The care they offer is tailored to the needs of the individual patients and their family members.
Ovation Hospice is top notch! Their team of dedicated, experienced professionals are second to none. I would recommend Ovation without any reservations.
Love working with Ovation Hospice and their team. Extremely responsive and will do whatever it takes to meet their patients needs.
I can’t say enough good things about Ovation Hospice. The care and compassion their team provides are truly remarkable. They go above and beyond to ensure comfort and dignity during such a delicate time. Their professionalism and genuine kindness make all the difference.
Business details
- Address: 800 Fort Union Blvd, Midvale, UT 84047
- Phone: (385) 486-3697
- Website: ovationhospice.com
- Service area: West Valley City, UT