iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%78+11.9Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★62 Google reviews · 17 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Norfolk, VA accountant 5/5 based on 62 reviews, noting the owner replied to all feedback. Clients frequently cite services such as nonprofit audits, Form 990 preparation, and business tax filing. Recurring themes include prompt communication, patience with client questions, and clear explanations of complex financial processes. Many highlight the firm's professionalism, attention to detail, and ability to meet deadlines without disrupting daily operations.
Google rating: 5.0 out of 5 from 62 reviews (98% five-star).
Reviews on this page: 62 Google reviews (56 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 11, 2026.
Service: Accountant serving Norfolk, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Overhead Solutions GroupAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Overhead Solutions Group: 98/100 on this factor. Category median: 90.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Overhead Solutions Group: 95/100 on this factor. Category median: 86.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Overhead Solutions Group: 78/100 on this factor. Category median: 93.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Overhead Solutions Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars6198%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
99%praise
Praise13099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3728%
Speed & response2418%
Would recommend2015%
Quality & results1814%
Communication1814%
Honesty & trust97%
Price & value54%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“LaMichelle and her staff and patient, kind, and helpful.”
“LaMichelle is always prompt and clear in her communication and it has helped ensure my nonprofit is where it needs to be.”
“Amazing experience i will definitely recommend this to anyone who needs non profit accounting or audits”
“prepares both our business taxes and personal income taxes, and her attention to detail and depth of knowledge consistently give us confidence and pe…”
“She takes the time to explain strategies clearly, helps us plan ahead, and ensures we are making informed financial decisions.”
“…eaders with an incredible depth of knowledge, practical guidance, and genuine passion for helping organizations succeed.…”
“Price was important and the pricing was affordable for us.”
People customers mention
Hecht5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Overhead Solutions Group for 6 kinds of job. Pick one to see what they paid and said.
Chana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
LaMichelle and her staff and patient, kind, and helpful. As a busy mom and business owner, she was exactly what I needed. Highly recommend!
Angela9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Knowledgeable, professional, and reliable! LaMichelle and her team will certainly take care of you and your financial needs. Highly recommended!
Reasonable price
PATRICK9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ms. Hecht and her team at Overhead Solutions are consummate professionals for non-profit organizations. She leads with conviction and integrity. Certainly one of the best CPAs and advisors for my 501(c)3 non-profit firm.
Anitra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amazing experience i will definitely recommend this to anyone who needs non profit accounting or audits
Tiffany7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have been using Overhead Solutions Group for 4 years. They have kept me in compliance year after year, and I really appreciate their services. LaMichelle is always prompt and clear in her communication and it has helped ensure my nonprofit is where it needs to be.
Business tax services
Shannon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We have been working with LaMichelle since 2022, and she has been absolutely outstanding. She prepares both our business taxes and personal income taxes, and her attention to detail and depth of knowledge consistently give us confidence and peace of mind.
Beyond tax preparation, LaMichelle provides valuable…
LaMichelle and her staff and patient, kind, and helpful. As a busy mom and business owner, she was exactly what I needed. Highly recommend!
Services: Accounting support, Business tax return preparation, Business consulting, Individual tax planning, New business tax consulting, Income tax filing
Response from the owner · 2 weeks ago
Thank you so much for your heartfelt words! It truly means the world to LaMichelle and our team to know we could make a difference in your busy life. We know how precious your time is, and we’re so grateful you trusted us to help lighten your load. Your kindness and support mean more than you know, and it’s truly a joy to work with you!
Best regards,
The Overhead Solutions Group Team
Angela Hines9 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Knowledgeable, professional, and reliable! LaMichelle and her team will certainly take care of you and your financial needs. Highly recommended!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! It truly means so much to LaMichelle and our entire team to have your trust and confidence. We’re grateful for the opportunity to support your financial needs and are always here whenever you need us. Your support means the world to us!
Best regards,
The Overhead Solutions Group Team
Nikki Curry6 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
I’ve had the opportunity to hear LaMichelle speak and have watched her consistently pour into nonprofit leaders with an incredible depth of knowledge, practical guidance, and genuine passion for helping organizations succeed. I learned so much from her talks.
Her expertise in nonprofit accounting, audit readiness, financial stewardship, and compliance is evident in every conversation.
What sets LaMichelle apart is her ability to take complex financial topics and make them understandable and actionable for executive directors, finance teams, and board members. She doesn’t just teach accounting, she helps organizations build stronger financial foundations that protect funding, improve accountability, and prepare them for long-term success.
I’ve also seen the impact she has had on the nonprofit community through the results and praise shared by the organizations she serves.
She is truly a rare combination of technical expertise, integrity, and a heart for service. If your nonprofit is looking for a trusted CPA who understands the unique challenges of grant-funded organizations and audit readiness, LaMichelle is someone you want in your corner.
Services: Service not listed
Response from the owner · 2 weeks ago
Wow, thank you so much for such thoughtful and heartfelt words! Your kindness and support truly mean more than you know. LaMichelle is deeply passionate about helping nonprofits thrive, and knowing that her knowledge and guidance have made a meaningful impact is incredibly rewarding. We’re so grateful that you took the time to recognize her dedication and share your experience. It’s wonderful people like you who make this work so fulfilling. Thank you again for your encouragement and trust!
Best regards,
The Overhead Solutions Group Team
PATRICK TAMAKLOE9 reviewsiTotal number of Google reviews PATRICK has written across all businesses on Google Maps, not just this one.
Ms. Hecht and her team at Overhead Solutions are consummate professionals for non-profit organizations. She leads with conviction and integrity. Certainly one of the best CPAs and advisors for my 501(c)3 non-profit firm.
Response from the owner · 2 weeks ago
Thank you so much for your heartfelt words! It means so much to our entire team to know that our dedication and care have made a difference. We truly value the relationship we’ve built with you and are honored to support the meaningful work your nonprofit does. Your trust and appreciation mean more than you know!
Best regards,
The Overhead Solutions Group Team
Anitra Bynum4 reviewsiTotal number of Google reviews Anitra has written across all businesses on Google Maps, not just this one.
Amazing experience i will definitely recommend this to anyone who needs non profit accounting or audits
Response from the owner · 2 weeks ago
Thank you so much for your kind words and recommendation! It truly means a lot to our team. We’re grateful for your trust and the opportunity to support the amazing work nonprofits do. I’m grateful for the opportunity to continue supporting you and truly appreciate your recommendation.
Best regards,
The Overhead Solutions Group Team
Tiffany Olford7 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
I have been using Overhead Solutions Group for 4 years. They have kept me in compliance year after year, and I really appreciate their services. LaMichelle is always prompt and clear in her communication and it has helped ensure my nonprofit is where it needs to be.
Services: Business tax services
Response from the owner · 3 months ago
Thank you so much for your kind words and for trusting Overhead Solutions Group over the past four years. It has been a pleasure supporting your nonprofit and helping ensure you remain compliant year after year. We truly appreciate the work you do in the community and are grateful for the opportunity to be part of your organization’s continued success.
Shannon Cooper1 reviewiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
We have been working with LaMichelle since 2022, and she has been absolutely outstanding. She prepares both our business taxes and personal income taxes, and her attention to detail and depth of knowledge consistently give us confidence and peace of mind.
Beyond tax preparation, LaMichelle provides valuable consultation on gains and losses related to our real estate investments as well as our personal RSUs. She takes the time to explain strategies clearly, helps us plan ahead, and ensures we are making informed financial decisions.
Professional, responsive, and extremely knowledgeable—we truly appreciate her guidance and highly recommend her to anyone looking for a reliable and proactive CPA.
Services: Financial plan, Business tax return preparation, Individual tax planning, Tax problem consulting, New business tax consulting, Income tax filing, Income tax return filing, Business tax planning, Tax Preparation
Response from the owner · 3 months ago
Thank you so much for this thoughtful review. It has truly been a pleasure working with you since 2022 and supporting both your business and personal tax needs. I really appreciate the trust you’ve placed in me, especially when it comes to planning around your real estate investments and RSUs.
My goal is always to make sure clients feel informed, prepared, and confident in their financial decisions, so it means a lot to know that the guidance has been helpful. I’m grateful for the opportunity to continue supporting you and truly appreciate your recommendation.
Alan Campell2 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
We had been working with another CPA and wanted a more responsive and broader based CPA to prepare Reviewed Financial Statement and 1099 Return. We worked (by phone) with LaMichelle to determine scope of service and price on front end. We found her knowledgeable and easy to deal with. During the actual process, we worked primarily with one staff person. All data was securely uploaded and downloaded. Most contact was done by secure email but we also had at least one phone conversation. They were Very responsive and politely kept the process moving along. I felt good about the outcome and process and we will use again for this year's work.
We are a non-profit Arts organization. Price was important and the pricing was affordable for us.
Price assessment: Reasonable price
Services: Business tax return preparation, Accounting audits
Response from the owner · 3 months ago
Thank you so much for taking the time to share this thoughtful review. It was truly a pleasure working with your organization and helping with your reviewed financial statements and 1099 filing.
We understand how important responsiveness, clear communication, secure document sharing, and transparent pricing are—especially for nonprofit organizations that have to be careful stewards of their resources. I’m so glad to hear that the process felt smooth, supportive, and affordable for your arts organization.
We appreciate the trust you placed in Overhead Solutions Group and look forward to supporting you again with this year’s work.
Suzan Svatek9 reviewsiTotal number of Google reviews Suzan has written across all businesses on Google Maps, not just this one.
Lamichelle and her staff have been super patient and amazing. Excellent service. Very pleasant to work with. Will stay with them.
Services: Business tax return preparation, Income tax filing, Income tax return filing
Response from the owner · a year ago
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had a positive experience with LaMichelle and our team. Providing patient, attentive, and high-quality service is always our goal, and we’re thrilled to know you’ve felt supported throughout your tax preparation and filing process.
We truly appreciate your continued trust in Overhead Solutions Group and look forward to working with you for years to come.
Best regards,
The Overhead Solutions Group Team
Stacey Shelnut11 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
I cannot speak highly enough about Overhead Solutions Group. Taxes are somewhat of a mystery to me, so it is nice to have a group that asks great questions and responds immediately to any and all inquiries. It is top notch!
Response from the owner · a year ago
Stacey, thank you for your thoughtful review! We’re so glad to hear that you’ve had a great experience working with the Overhead Solutions Group team. Our goal is to make the tax process as clear and stress-free as possible, so it’s wonderful to know that our responsiveness and communication have made a difference.
We truly appreciate your trust and look forward to continuing to support your financial needs!
Best regards,
The Overhead Solutions Group Team
