Carpet cleaning service · Albuquerque, NM · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★317 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$149typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, professionalism, and thoroughness of the technicians, noting that carpets often appear significantly cleaner after service. Recurring themes include effective removal of pet stains, reasonable pricing compared to competitors, and clear communication regarding arrival times. While most reviews are positive, a few low-star comments criticize specific instances of missed appointments, limited service area coverage, or confusion over which rooms were included in the package.
Google rating: 4.9 out of 5 from 317 reviews (98% five-star).
Reviews on this page: 317 Google reviews (244 with written comments, 13 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 25, 2026.
Service: Rug Cleaner serving Albuquerque, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oxi Fresh Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 61/100 on this factor. Category median: 74.B
61
Bar = this company · dark tick = category median.
Star ratings
317 Google reviews we collected
4.9of 5
5 stars31098%
4 stars31%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 244 written reviews
99%praise
Praise48399%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price840%
Reasonable1155%
Overpriced00%
Not sure15%
$149-34% vs typical rug cleaning
Middle half of what 18 customers paid ($119–$240) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13728%
Quality & results12125%
Speed & response9119%
Would recommend7415%
Price & value316%
Communication225%
Honesty & trust112%
What customers talk about
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional and we highly recommend Oxi-Fresh.”
“Brandon did a great job as always, the carpets are like new!”
“Easy to book an appointment; Faron arrived on time.”
“I would highly recommend and we will definitely call on them again.”
“These guys did a great job and pricing is very reasonable.”
“I'm disabled and he was patient and answered my questions and assured me the cats would be safe waking and sleeping on it and even offered me a Materi…”
“Can always trust them to be on time, have schedule availability and do a professional job”
People customers mention
Faron14 reviews
Brenden5 reviews
Brendan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
KeilaniLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Oxy cleaning has been great service to work with. I’ve had their service done about 4 times lasting about three to four months each with two dogs. Brenden is always kind and friendly. I’d recommend this to anyone with carpet that needs serious cleaning.
Paid $200–250Reasonable price
DiAne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My carpets had pet stains and were very dirty. My carpets look very clean and fresh again. Thank you, OxiFresh (Brandon)!
Paid $150–200Reasonable price
Verna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Much better price than competitors, but best of all they did an amazing job with pet stains on my area rugs!
Paid $200–250Reasonable price
Brenda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Service was very good. The young man was friendly, courteous, and did a good job of cleaning the carpets. Thank you.
Paid $100–150Great price
Bianca1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very professional. These guys did a great job and pricing is very reasonable. I love that they gave me a gift card for future use and spot cleaner that they did not charge me for. I highly recommend this company.
Paid $150–200Reasonable price
TinaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our technician did a great job. You were not easy to find but I’m glad I found you the technician was not only on time. He was early and that’s great. He was also very friendly and appreciate that we’ll be using you again 10 out of 10.
Great results on the carpets. You can almost tell there were no kids living in this house. Very professional.
Response from the owner · 2 hours ago
Hello Christopher,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Albuquerque
Susan Jennings13 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Brandon did a great job as always, the carpets are like new! Great service!!!!!
Price assessment: Great price
Price: $100–150
Response from the owner · 11 months ago
Hello Susan,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Albuquerque
Keilani HaywoodLocal Guide · 15 reviewsiTotal number of Google reviews Keilani has written across all businesses on Google Maps, not just this one.
Oxy cleaning has been great service to work with. I’ve had their service done about 4 times lasting about three to four months each with two dogs. Brenden is always kind and friendly. I’d recommend this to anyone with carpet that needs serious cleaning.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a month ago
Hello Keilani,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Albuquerque
DiAne Archuleta5 reviewsiTotal number of Google reviews DiAne has written across all businesses on Google Maps, not just this one.
My carpets had pet stains and were very dirty. My carpets look very clean and fresh again. Thank you, OxiFresh (Brandon)!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 3 weeks ago
Hello DiAne,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Albuquerque
Verna Chandler7 reviewsiTotal number of Google reviews Verna has written across all businesses on Google Maps, not just this one.
Much better price than competitors, but best of all they did an amazing job with pet stains on my area rugs!
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 4 weeks ago
Hello Verna,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Albuquerque
Ken Cooper3 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Easy to book an appointment; Faron arrived on time. Did a great job and the carpet looks as clean as new
Price assessment: Reasonable price
Response from the owner · a month ago
Hello Ken,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Albuquerque
Cindy Hays15 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Farin was great! Our carpets look fantastic. He was very professional and we highly recommend Oxi-Fresh.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thanks so much for taking the time to leave a 5-star review Cindy! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Albuquerque
Peter S3 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Farin arrived on time and prepared to work.
I'm disabled and he was patient and answered my questions and assured me the cats would be safe waking and sleeping on it and even offered me a Material Safety fact sheet.
I'm disabled and he helped me move a few heavy items I was not able to move to the porch myself.
I asked him to assess the soiled / stained carpets and determine if the cleaning if the cleaning was going to work.
Based on his experience, he said he was 90 percent sure the process would work.
He was wrong.
When he went through all the steps every stain was poor gone.
All of them vanished after years of being an eyesore.
I had to adjust the scope of work and so he was flexible and made the adjustment
Nice guy. Great results.
After leaving for his next appointment the cats reappeared from their safe hiding place and one of them was sniffing the fresh scent and almost "new" carpet.
Thank you.
Response from the owner · a month ago
Hello Peter,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Albuquerque
Brenda Loudermilk7 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Service was very good. The young man was friendly, courteous, and did a good job of cleaning the carpets. Thank you.
Price assessment: Great price
Price: $100–150
Response from the owner · 10 months ago
Thanks so much for taking the time to leave a 5-star review Brenda! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Albuquerque
Bianca Castillo1 reviewiTotal number of Google reviews Bianca has written across all businesses on Google Maps, not just this one.
Very professional. These guys did a great job and pricing is very reasonable. I love that they gave me a gift card for future use and spot cleaner that they did not charge me for. I highly recommend this company.
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a month ago
Hello Bianca,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Albuquerque
