Carpet cleaning service · Lawrenceville, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%39+2.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★345 Google reviews · 24 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$149typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oxi Fresh Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 79/100 on this factor. Category median: 97.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 39/100 on this factor. Category median: 72.D
39
Bar = this company · dark tick = category median.
Star ratings
345 Google reviews we collected
4.9of 5
5 stars33998%
4 stars10%
3 stars10%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 313 written reviews
99%praise
Praise57299%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable225%
Overpriced00%
Not sure113%
$149-44% vs typical carpet cleaning
Middle half of what 4 customers paid ($101–$248) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17530%
Staff & attitude13323%
Would recommend10618%
Speed & response8915%
Price & value417%
Communication244%
Honesty & trust112%
What customers talk about
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing service - will definitely be coming back to them in the future”
“However, in this case, I'm pleased with not only the appearance of the carpet but also the professionalism of the employee.”
“Very unprofessional and will cancel and reschedule multiple times just to still be late.”
“From the ease of booking online with transparent pricing to the awesome technician that took care of our house, we highly recommend Oxi Fresh.”
“Cannot recommend them enough!”
“Ty arrived on time , and was professional from beginning to completion.”
“Great experience with fair prices and amazing customer service .”
“He explained the process and gave inside wisdom on how to maintain a clean carpet.”
“We had such an honest and delightful service today from Ty.”
People customers mention
Brandon37 reviews
Jacob14 reviews
Thomas5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Oxi Fresh Carpet Cleaning
From 12 detailed written reviews; every point below is quoted in at least one review.
Damon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experienced, great people, that did a stellar job on my carpet. Highly recommended!!
Paid $400–450Great price
Kip3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ty arrived on time , and was professional from beginning to completion. He explained the process and gave inside wisdom on how to maintain a clean carpet. I will use Oxifresh Carpet cleaning services again!
Ty was awesome. Professional, and did an exception job! This is our 4th time using Oxi. Defiantly using again.
Price assessment: Reasonable price
Response from the owner · a year ago
Hello Corey,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Lawrenceville
Dakauri Davis1 reviewiTotal number of Google reviews Dakauri has written across all businesses on Google Maps, not just this one.
It was a pleasure to service your home Dakauri! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Lawrenceville
Corey Davis1 reviewiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Amazing service - will definitely be coming back to them in the future
Price assessment: Great price
Price: $50–100
Response from the owner · 3 weeks ago
Hello Corey,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Lawrenceville
Alontae Roundtree2 reviewsiTotal number of Google reviews Alontae has written across all businesses on Google Maps, not just this one.
Amazing! Fast and reliable. Cannot wait use this service again!
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
It was a pleasure to service your home Alontae! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Lawrenceville
Morgan MarsLocal Guide · 13 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Hello Emma,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Lawrenceville
Damon Fields3 reviewsiTotal number of Google reviews Damon has written across all businesses on Google Maps, not just this one.
Great experienced, great people, that did a stellar job on my carpet. Highly recommended!!
Price assessment: Great price
Price: $400–450
Response from the owner · 2 months ago
Hello Damon,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Lawrenceville
Roxy Miller2 reviewsiTotal number of Google reviews Roxy has written across all businesses on Google Maps, not just this one.
It was a pleasure to service your home Roxy! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Lawrenceville
Andrew Jones1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Hello Andrew,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Lawrenceville
Darryl Hill5 reviewsiTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
I wanted to give the carpet a couple of days to dry before I left a comment. I've had other companies clean the carpet and when it dried, I saw they did not clean the carpet throughly. However, in this case, I'm pleased with not only the appearance of the carpet but also the professionalism of the employee. My only concern was the stiffness of the carpet in some areas but I know he had to apply additional attention in some cases due to pet stains. Overall, very pleased and will use again in the future.
Response from the owner · 3 months ago
Thanks so much for taking the time to leave a 5-star review Darryl! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Lawrenceville
