Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Oxi Fresh Carpet Cleaning

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.9★ from 273 Google reviews

📞 Call (504) 475-0800Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 91% of rug cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 88% of rug cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 57% of rug cleaning.C
57

Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 6 kinds of job.

Oxi Fresh Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 32

All 13 Google reviews tagged “Pet stain & odor removal”

JenniferLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing work and customer service!

Area rug cleaningPet stain & odor removal
selina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpet was horrific and I was extremely embarrassed to allow anyone to see the 2 rooms. I was ready to have the carpet pulled up and utilize the cement beneath it. I decided to take a chance and have the carpet cleaned and I am so glad I did!!! Not only was the service I received very professional, the products…

Carpet steam cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Mayana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service with Oxifresh Carpet looks and smell wonderful

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Danielle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve had carpet cleaning services performed earlier this year. This was far superior. I truly appreciate the tech Steve’s hard work.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Claudette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is our 2nd time using this service and Steve has been consistent and professional each time. Good value!

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Aja9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using Oxi Fresh for years. About twice a year they come to freshen up our kid and pet-filled home! The rugs, carpet, and sofa always look brighter and smell so clean. They are always on time and professional. Easy to book online and great pricing!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
banksLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

I don't think the machine that this company uses is adequate for tough stains. They don't use the traditional water and suction method. They use a solution that's supposed to lock the dirt and some sort of brushing machine that scrubs the carpet but no water. At first glance it does look like it's working but it…

Area rug cleaningPet stain & odor removal
KristenLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steven was very professional and helpful making sure I was satisfied. I had area rugs, bedroom carpets and dining room chair seats cleaned.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Value
Stefani3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steven was awesome quick and on time!! He was very nice and did a great job with the carpet at my apartment. Thanks Steven!!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Javier2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Dylan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Gina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism

Price

$189-16% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 58%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning55$126–$277
Area rug cleaning17$126–$404
Upholstery cleaning14$169–$297
Pet stain & odor removal13$126–$366
Deep clean12—
Carpet steam cleaning8$146–$309

Compare with

Quality Guaranteed Steam Cleaning LLC logoQuality Guaranteed Steam Cleaning LLCExperts Score 100New Orleans · 5.00★CEK Carpet Tile Water Damage logoCEK Carpet Tile Water DamageExperts Score 96New Orleans · 5.00★Shameez Car Detailing New Orleans logoShameez Car Detailing New OrleansExperts Score 96New Orleans · 4.93★