Carpet cleaning service · Stillwater, OK · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★58 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$132typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Oxi Fresh Carpet Cleaning in Stillwater, OK, five out of five stars based on 58 reviews, with the owner responding to all feedback. Customers consistently praise the punctuality, professional communication, and thoroughness of the service, noting that technicians explain procedures and address specific stains or pet odors effectively. Recurring themes highlight easy online scheduling, fair pricing, and minimal disruption during appointments. The excerpts provided contain no common criticisms or low-star patterns, focusing exclusively on positive experiences with carpet and upholstery cleaning.
Google rating: 5.0 out of 5 from 58 reviews (98% five-star).
Reviews on this page: 58 Google reviews (43 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Oxi Fresh Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars5798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
100%praise
Praise78100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
$132-50% vs typical carpet cleaning
Middle half of what 4 customers paid ($114–$173) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2937%
Staff & attitude2026%
Speed & response1114%
Would recommend1114%
Communication45%
Price & value34%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jarad was on time, went over what he was going to do and did a great job.”
“Easy to schedule online, great communication, prompt and professional service and my carpet looks great!”
“I appreciate you were able to come so promptly, the cleaning was excellent.”
“Highly recommended Andrew who is a Marine veteran and definitely deserves 10 stars!”
“Andrew Melegatti was so professional and explained every step he was going to take to clean our carpets.”
“Fair prices.”
People customers mention
Solomon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Sylvia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
As usual Jarod went above and beyond! My carpet is so clean and smells nice. He always does an excellent job. He cares. Jarod is very professional and knows exactly what he is doing. He’s very professional! I highly recommend him for all! Sylvia Friend
Paid $100–150Reasonable price
Jessica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Easy to schedule online, great communication, prompt and professional service and my carpet looks great!
As usual Jarod went above and beyond! My carpet is so clean and smells nice. He always does an excellent job. He cares. Jarod is very professional and knows exactly what he is doing. He’s very professional! I highly recommend him for all! Sylvia Friend
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 5 months ago
It was a pleasure to service your home Sylvia! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Stillwater
Jessica Christy5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Easy to schedule online, great communication, prompt and professional service and my carpet looks great!
Price assessment: Great price
Price: $250–300
Response from the owner · 3 weeks ago
Hello Jessica,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Stillwater
Pamela Blevins11 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Had my living room, den, and master bedroom carpet cleaned and sanitized. Jarod did a fantastic job. Very courteous and professional all the way!
Price assessment: Reasonable price
Response from the owner · a year ago
Hello Cindy,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Stillwater
Jonathan BradyLocal Guide · 15 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Had OXi Fresh Carpet Cleaning come out to clean and to deodorize a room where pets have been. Jared was the service rep and he was absolutely professional, knowledgeable, and provided recommendations. The room is a complete 180 from where it was!
Absolutely would use this company again and would ask for Jared.
Response from the owner · 3 months ago
Hello Jonathan,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Stillwater
Nissi Chu1 reviewiTotal number of Google reviews Nissi has written across all businesses on Google Maps, not just this one.
I appreciate you were able to come so promptly, the cleaning was excellent.
Response from the owner · 4 months ago
Hello Nissi,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Stillwater
Sam McKenzieLocal Guide · 59 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Jarad was on time, went over what he was going to do and did a great job. Highly recommend this service.
Response from the owner · 4 months ago
Hello Sam,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Stillwater
Gabrielle Telcocci7 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Did an amazing job on my chairs!! The backs had been rubbed on by my dogs walking by and were filthy. They look like new now!
Response from the owner · 4 months ago
Hello Gabrielle,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Stillwater
Lisa Fieselman9 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Wonderful job by Jarod! He was very polite & professional too. Our carpets look amazing ! Thank you!
Response from the owner · 5 months ago
Thanks so much for taking the time to leave a 5-star review Lisa! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Stillwater
Vivian GoDair12 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Thanks so much for taking the time to leave a 5-star review Vivian! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Stillwater
