How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREP & A Smith Auto Maintenance
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 170 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired P & A Smith Auto Maintenance for 8 kinds of job.
P & A Smith Auto Maintenance for general repairs & maintenance
Clear ✕All 41 Google reviews tagged “General repairs & maintenance” · showing 40
Fantastic people, trustworthy and fast, effective diagnosis of tricky symptoms
Great shop, great communication , fair pricing. Wouldn’t take my Volvo or vehicles anywhere else!
As always the folks at P & A did a great job. Always fast and professional service. Totally recommend P&A!!
We can't say enough good things about P&A Smith. They are honest, reasonably priced, communicate clearly on any issues before moving ahead with work, and have clearly made sure we were not overcharged, which at one point included trying the repair to see if it worked and when it didn't, they removed it and didn't…
Discovered these guys several years ago. Honest and reasonable services. Much better customer service than the local dealership. We’ll be taking our Volvo to them for as long as we own it.
Have been a customer for years. They do quality work at reasonable prices. And they go the extra mile to help when needed, including staying open late to fix urgent issues.
Great service. Helpful and efficient. They value your time.
Clint at P and A is always courteous, honest and quick to get my Volvo in for service. Often repairs are done within the same day. Amazing!
P&A Smith Auto is everything you want in an auto shop and rarely find anymore. Clint and the entire team consistently treated me with respect and integrity, and they earned my trust every visit. They always gave me clear, honest assessments of my Jeep Grand Cherokee, especially when other shops didn’t. What truly…
The team at P&A Smith Auto is honest and great to work with. Trust all my Volvo maintenance and repair to them.
P&A Smith Auto Maintenance maintains our 2 Volvo's. Service provided could not be better. Both Volvo's are always at peak performance. The only Volvo maintenance facility I use since moving to the area 31 years ago. My Volvo V70 station wagon is 2008 and keeps going. Thank you P&A Smith
We’ve been having our cars serviced at P&A Smith for 10 years and we have found them to be professional and highly capable. For that reason we have recommended them to our friends
I have been using P&A Smith for a number of years on 3 or 4 different cars. Their service is always fantastic and their pricing reasonable. I highly recommend them.
They always go out of their way to help us! Wonderful to work with! Always the best service!
If/When you can find a good Mechanic you should keep them. P & A Smith Auto is a keeper.
P&A Smith is great. Their pricing is fair and honest. They never try to pressure us into services we don't need. The work they do is quality and they bend over backwards to make sure they keep you as a customer. We bring all our cars here now, even though they are not Volvos. I highly recommend P&A Smith.…
As usual, P&A was a pleasure to work with. I left my 2004 Toyota Matrix, with nearly a quarter-million miles, with them for an oil change and annual state inspection. It's my daily-driver "mini-pickup" for everything that doesn't require the Tundra's bed or brawn, so it is regularly "rode hard and put up wet". It…
I’ve used P&A Smith for years because they are honest, reliable, provide quality service, and are reasonably priced. They have terrific customer service. I have never been disappointed with the quality of their repairs nor how I’ve been treated by their staff.
Timely, accurate service!!!
Great staff, honest with great prices for repair or maintenance services
Fantastic mechanic shop. Have brought my car here for well over 10years and they've always done a fantastic job and will let you know if a repair or treatment can wait and don't try to sell you services you don't want nor need. Highly recommend P & A Smith.
I moved here 8 years ago & P&A Smith is the only place I go to take care of my Infiniti! They are honest, professional & always give the best service. I know nothing about cars so I completely rely on them to take care of my car, which they do. I highly recommend them. Always the best!
I find that P&A Auto does great work with strong customer care. I trust them with my car and with their assessments of what needs work.
This time we had to stay and wait for our truck to be checked out and oil change, etc, and they were very accommodating by getting it finished in a very short time. Very enjoyable to go there, and very pleased with their service!
P&A has been taking care of my cars for years. Their work is always excellent, their recommendations are spot on.
P&A Smith is a first class operation - I wouldn't trust just anyone with our 25-year-old Volvo! Chris and his crew are professional, thorough and skilled - a great combination.
Excellent! Quick service. My engine light was on when I arrived and now its off. My car is running like it was when I originally bought it. The quotes were accurate and I wasn’t pressured into buying services I didn’t need. The mechanic was honest from the beginning and called to discuss the progress. I will definitely return.
The only place I take my Volvo now after bad experience with dealership. They are friendly, professional and don’t overcharge.
I wouldn't take my Volvo anywhere else. Clint is always professional and a pleasure to deal with. I feel they are very honest and fair with their estimates.
P&A is the best. High quality of service.
Great service and attention to detail. Always friendly and very accommodating. My Subaru and I are very happy at P&A Auto Maintenance!
Our 2010 230k+ mile Volvo is still going and know this is due to the care and service provided by P&A. We have been using them for about 10 years and always pleased.
I’ve had these guys work on my volvos for nearly 15 years. They have not only provided quality service, I have also bought two of their used cars. In these days, trust is a must with critical support services such as car maintenance— these guys are it. Wondering why it took me this long to write a review ... me too!…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 41 | — |
| Oil change | 36 | — |
| Brakes | 14 | — |
| Tires | 11 | — |
| Auto engine diagnostic | 10 | — |
| Steering & suspension repair | 8 | — |
| Auto maintenance | 8 | — |
| Wheel alignment | 8 | — |
