Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate P & A Smith Auto Maintenance 4.9 out of 5 based on 170 reviews, with the owner responding to 65% of them. Customers frequently cite honest pricing, clear communication, and efficient diagnostics for various vehicles, including Volvos. However, a small number of low-star reviews criticize the shop for delayed repairs, lack of proactive status updates, and vehicles being unavailable for extended periods.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
170 Google reviews we collected
Phrases our text analysis found in 132 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fantastic people, trustworthy and fast, effective diagnosis of tricky symptoms”
“…ice, knowledgeable staff- from start to finish we have experienced top notch service!…”
“This auto shop is the kind of place you hope to find to handle all your vehicle service needs.”
“They are honest, reasonably priced, communicate clearly on any issues before moving ahead with work, and have clearly made sure we were not overcharge…”
“They are friendly, professional and don’t overcharge.”
“This is my main go-to auto shop for both my Toyota and Ford.”
“I’ve taken my Volvo there for 8+ years, and each time they are honest, efficient, and transparent with what needs to be done.”
“They explain exactly what needs to be fixed right away, what can safely wait, and how long it can wait so that you can make smart decisions without pr…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired P & A Smith Auto Maintenance for 8 kinds of job. Pick one to see what they paid and said.
Great shop, great communication , fair pricing. Wouldn’t take my Volvo or vehicles anywhere else!
As always the folks at P & A did a great job. Always fast and professional service. Totally recommend P&A!!
We can't say enough good things about P&A Smith. They are honest, reasonably priced, communicate clearly on any issues before moving ahead with work, and have clearly made sure we were not overcharged, which at one point included trying the repair to see if it worked and when it didn't, they removed it and didn't…
Clint and the crew at P&A Smith are class acts. I’ve taken my Volvo there for 8+ years, and each time they are honest, efficient, and transparent with what needs to be done. Highly recommend!
Discovered these guys several years ago. Honest and reasonable services. Much better customer service than the local dealership. We’ll be taking our Volvo to them for as long as we own it.
Have been a customer for years. They do quality work at reasonable prices. And they go the extra mile to help when needed, including staying open late to fix urgent issues.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 41 | — |
| Oil change | 36 | — |
| Brakes | 14 | — |
| Tires | 11 | — |
| Auto engine diagnostic | 10 | — |
| Steering & suspension repair | 8 | — |
| Auto maintenance | 8 | — |
| Wheel alignment | 8 | — |
4.9 ★★★★★ 170 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fantastic people, trustworthy and fast, effective diagnosis of tricky symptoms
Great shop, great communication , fair pricing. Wouldn’t take my Volvo or vehicles anywhere else!
As always the folks at P & A did a great job. Always fast and professional service. Totally recommend P&A!!
Thank you for your kind words and your support John. We really appreciate your business!
We can't say enough good things about P&A Smith. They are honest, reasonably priced, communicate clearly on any issues before moving ahead with work, and have clearly made sure we were not overcharged, which at one point included trying the repair to see if it worked and when it didn't, they removed it and didn't charge us. This auto shop is the kind of place you hope to find to handle all your vehicle service needs.
Clint and the crew at P&A Smith are class acts. I’ve taken my Volvo there for 8+ years, and each time they are honest, efficient, and transparent with what needs to be done. Highly recommend!
Discovered these guys several years ago. Honest and reasonable services. Much better customer service than the local dealership. We’ll be taking our Volvo to them for as long as we own it.
Have been a customer for years. They do quality work at reasonable prices. And they go the extra mile to help when needed, including staying open late to fix urgent issues.
Great all around! Ease of getting on their schedule, status updates, timely repairs, reasonable price, knowledgeable staff- from start to finish we have experienced top notch service!
Great service. Helpful and efficient. They value your time.
Thank you for the great review! We're always happy to help in any way we can and are so pleased to hear about your excellent experience. See you next time!
Clint at P and A is always courteous, honest and quick to get my Volvo in for service. Often repairs are done within the same day. Amazing!
We're delighted to receive your 5-star review! Our team works hard to provide excellent service, and it's always rewarding to hear that we've met your expectations. Thank you for choosing us!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
