Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
P & A Smith Auto Maintenance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

P & A Smith Auto Maintenance

Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 170 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P & A Smith Auto Maintenance is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P & A Smith Auto Maintenance is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P & A Smith Auto Maintenance is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P & A Smith Auto Maintenance is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P & A Smith Auto Maintenance is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P & A Smith Auto Maintenance is better than 61% of auto repair shops.B
61

Reviews for your job

Customers hired P & A Smith Auto Maintenance for 8 kinds of job.

P & A Smith Auto Maintenance for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 81

All 11 Google reviews tagged “Tires”

Jill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They do quality work and have helped diagnose and repair issues other auto shops have misdiagnosed.

TiresSteering & suspension repairWheel alignment
Angelique3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic mechanic shop. Have brought my car here for well over 10years and they've always done a fantastic job and will let you know if a repair or treatment can wait and don't try to sell you services you don't want nor need. Highly recommend P & A Smith.

Air & cabin filter replacementAuto emissions testingAuto maintenance
Gretchen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I moved here 8 years ago & P&A Smith is the only place I go to take care of my Infiniti! They are honest, professional & always give the best service. I know nothing about cars so I completely rely on them to take care of my car, which they do. I highly recommend them. Always the best!

ElectricalGeneral repairs & maintenanceOil change
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

P&A has been taking care of my cars for years. Their work is always excellent, their recommendations are spot on.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Quality+ Professionalism
DyaniLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent! Quick service. My engine light was on when I arrived and now its off. My car is running like it was when I originally bought it. The quotes were accurate and I wasn’t pressured into buying services I didn’t need. The mechanic was honest from the beginning and called to discuss the progress. I will definitely return.

BrakesEngine repairGeneral repairs & maintenance
StephensLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wouldn't take my Volvo anywhere else. Clint is always professional and a pleasure to deal with. I feel they are very honest and fair with their estimates.

BatteryAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

P&A is the best. High quality of service.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great group of guys here!

Oil changeTiresTransmission+ Punctuality+ Quality+ Value
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

I had a lingering engine/fuel problem for 2+ years. I took my Volvo to several Volvo dealers and none could identify or solve the problem. I accidently stumbled across P&A Smith Auto. Within a week's time, they properly diagnosed and fixed my car. My car is running great and I no longer am considering selling my…

Tires+ Value
Melissa4 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeTires+ Punctuality+ Quality+ Professionalism
Jeffrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticOil changeTires+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance41—
Oil change36—
Brakes14—
Tires11—
Auto engine diagnostic10—
Steering & suspension repair8—
Auto maintenance8—
Wheel alignment8—

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