Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts

Experts Reviews · Company report
Pacific Pool Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%85+22.2Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pacific Pool Services

Mission Viejo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 4.9★ from 56 Google reviews

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Report card

Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Pool Services is better than 93% of pool maintenance services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Pool Services is better than 85% of pool maintenance services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Pool Services is better than —% of pool maintenance services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Pool Services is better than 100% of pool maintenance services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Pool Services is better than 100% of pool maintenance services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Pool Services is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Pacific Pool Services for 6 kinds of job.

Pacific Pool Services for wall brushing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Wall brushing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Wall brushing”

Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best pool company, I have had. Never misses a cleaning. Prompt and great repair services. Highly recommended

Filter cleaningWater treatmentVacuuming
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We highly recommend Pacific Pool Services. From the start, we noticed the difference - Jeff and his team bring a level of detail and care that goes far beyond what you expect from a pool service. Our pool always looks great, and we love the convenience of their app, which automatically emails a detailed report…

Reasonable priceFilter cleaningWater treatmentVacuuming
Max3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We’ve been extremely pleased with the service from our pool company. They are reliable, professional, and consistently do an excellent job keeping our pool clean, balanced, and ready to enjoy. Communication is always prompt, and it’s clear they take pride in their work. It’s a pleasure working with a team we can…

Reasonable priceFilter cleaningWater treatmentVacuuming
anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Pacific pool goes above and beyond! I’m super happy with their service, responsiveness, and reasonable prices. They go above and beyond. I would definitely recommend them

Great priceFilter cleaningWater treatmentVacuuming
AlisonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This company is top notch. They are responsive and helpful. They answer messages quickly and address issues promptly. I’ve been very impressed with every single team member and would wholeheartedly recommend them!

Great priceFilter cleaningWater treatmentNetting
Theresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Pacific Pool Service has been servicing & maintaining our Pool/Jacuzzi for the last 4 years. There weekly service along with scheduled maintenance is done efficiently; throughly with always keeping our Pool/Jacuzzi in top working order. Their attention to detail has caught potential problems before it becomes an…

Reasonable priceFilter cleaningWater treatmentNetting
Tootie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Really quick response, and knowledgeable staff. Took care of our spa issues quickly and efficiently. Staff is personable, arrives promptly, and happy to help in any way that they can.

Reasonable priceFilter cleaningWater treatmentWall brushing
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Simply the best…. Jeff, Josh and the team are everything a pool owner could ask for: friendly, knowledgeable, and they go out of their way to achieve customer satisfaction. I would give them a 6th star if possible

Reasonable priceFilter cleaningVacuumingWall brushing
Carly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We were searching for a reasonable trustworthy pool service for our parents and we are so grateful to have found pacific pool services! The owner Jeff is super helpful and his staff was super easy to work with. Thank you so much!

Great priceFilter cleaningWater treatmentNetting
Michele7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ivan’s say enough good things about Pacific Pools! From the moment I called, Jeff was friendly, professional, and incredibly responsive. He was knowledgeable, courteous, and took the time to explain exactly what needed to be done — no surprises, no upselling, just honest and expert service. He diagnosed and fixed…

Great priceFilter cleaningWater treatmentNetting
OmarLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ 5 Stars – Highly Recommend Pacific Pool Services! Jeff and his team at Pacific Pool Services did a wonderful job maintaining our pool — they were truly a lifesaver! We had a different pool guy before who did a terrible job and didn’t know how to properly check or maintain the equipment. Once Pacific Pool…

Reasonable priceFilter cleaningWater treatmentNetting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 56%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Filter cleaning15—
Water treatment12—
Wall brushing11—
Vacuuming10—
Swimming pool summerization6—
Netting5—

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