Pool cleaning service · Mission Viejo, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%85+22.2Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 27 pool maintenance servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★56 Google reviews · 12 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pacific Pool Services 4.9 out of 5 based on 56 reviews, with the owner responding to 73 percent of them. Customers frequently praise the company for punctual arrival, clear communication, reasonable pricing, and detailed service reports sent via email. Recurring themes include efficient repairs for heaters and pumps, as well as transparent assessments that avoid unnecessary upselling. One low-star review criticized the business for failing to honor contracted prices, delaying repairs, and missing scheduled appointments.
Google rating: 4.9 out of 5 from 56 reviews (98% five-star).
Reviews on this page: 56 Google reviews (54 with written comments, 4 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: September 22, 2026.
Service: Pool Maintenance Service serving Mission Viejo, California.
Data from Google, last updated October 26, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pacific Pool ServicesPool Maintenance Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Pool Services: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Pool Services: 85/100 on this factor. Category median: 89.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Pool Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Pool Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
4.9of 5
5 stars5598%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
98%praise
Praise14198%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1144%
Reasonable1456%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3021%
Would recommend2618%
Quality & results2517%
Staff & attitude2215%
Communication1510%
Price & value139%
Honesty & trust139%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recently purchased a house with a pool and Jeff’s team helped me immediately situated.”
“Highly recommended, and I know who to call first moving forward!”
“I reached out to my Pacific Pools representative, and Jeff came out less than 2 hours after my call and immediately fixed the issue.”
“We had to do some major replacement of old equipment, and they were reasonable, fast, and professional.”
“They walked me through everything and gave cost considerate recommendations.”
“Price was very fair and the experience was overall excellent!”
“Excellent and reliable service and I appreciate the weekly email listing everything that was done during servicing.”
People customers mention
Jeff10 reviews
Pools8 reviews
Matt5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pacific Pool Services for 6 kinds of job. Pick one to see what they paid and said.
Jared7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service with quick turn around time. We called Friday to have some old pool equipment removed and utilities disconnected and they came out Monday to do the job. Quick, clean easy for a reasonable price. Would recommend!
Great price
Calvin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I recently purchased a house with a pool and Jeff’s team helped me immediately situated. My pool heater was old and needed work and there were other smaller issues. They walked me through everything and gave cost considerate recommendations. Highly recommend.
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The best pool company, I have had. Never misses a cleaning. Prompt and great repair services. Highly recommended
Filter cleaningWater treatmentVacuuming
micah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent work, service, and customer care. I couldn’t be happier! Highly recommended, and I know who to call first moving forward! Thanks again for handling all the work on our families pool!
Great price
Tim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I recently had a problem with my spa heater that would not operate correctly. I have been using this system for 10+ years and feared that I had a broken heater. I reached out to my Pacific Pools representative, and Jeff came out less than 2 hours after my call and immediately fixed the issue. Mind you this is an…
Great priceService not listed
Kent1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent and reliable service and I appreciate the weekly email listing everything that was done during servicing. Great staff and super responsive. We had to do some major replacement of old equipment, and they were reasonable, fast, and professional. Highly recommended!
Reasonable priceFilter cleaningWater treatmentService not listed
Great service with quick turn around time. We called Friday to have some old pool equipment removed and utilities disconnected and they came out Monday to do the job. Quick, clean easy for a reasonable price. Would recommend!
Price assessment: Great price
Response from the owner · a week ago
Thanks, Jared! Glad we could get the old equipment out and everything disconnected quickly for you. We appreciate the recommendation!
-PPS"
Calvin Clark4 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
I recently purchased a house with a pool and Jeff’s team helped me immediately situated. My pool heater was old and needed work and there were other smaller issues. They walked me through everything and gave cost considerate recommendations. Highly recommend.
Response from the owner · 2 months ago
Thanks for the great review, Calvin. Glad we could get out there quick and help get your new pool squared away — heater and the other little issues included. We always try to walk people through the options and keep the costs realistic. Appreciate you recommending us!
— Jeff & the team at PPS
Robert Bohan2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The best pool company, I have had. Never misses a cleaning. Prompt and great repair services. Highly recommended
Services: Filter cleaning, Water treatment, Vacuuming, Wall brushing
Response from the owner · 2 months ago
Thanks a lot for the kind words! Glad we keep the cleanings consistent and that the repair work’s been solid for you. Really appreciate the recommendation.
— Jeff & the PPS Team!
micah wennekamp9 reviewsiTotal number of Google reviews micah has written across all businesses on Google Maps, not just this one.
Excellent work, service, and customer care. I couldn’t be happier! Highly recommended, and I know who to call first moving forward! Thanks again for handling all the work on our families pool!
Price assessment: Great price
Response from the owner · 2 months ago
Thanks so much for the kind review! Really glad the price, work, and service all hit the mark for your family’s pool. Appreciate you trusting us and saying you’ll call us first next time.
— Jeff & the Pacific Pool Services team
Tim McGettigan2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I recently had a problem with my spa heater that would not operate correctly. I have been using this system for 10+ years and feared that I had a broken heater. I reached out to my Pacific Pools representative, and Jeff came out less than 2 hours after my call and immediately fixed the issue. Mind you this is an extremely busy weekend, and Jeff came out sooner than I could have hoped for and did not charge me a penny. Pacific Pools and Jeff are best in class.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thanks for the kind words! Glad I could get out there fast on a busy weekend and get your spa heater sorted without any charge. Appreciate you trusting us and taking the time to write this up.
— Jeff
Pacific Pool Services & Team
Kent Larson1 reviewiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Excellent and reliable service and I appreciate the weekly email listing everything that was done during servicing. Great staff and super responsive. We had to do some major replacement of old equipment, and they were reasonable, fast, and professional. Highly recommended!
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment, Service not listed
Response from the owner · 2 months ago
Thanks for the great review! Glad the weekly service emails are helpful and that everything went smooth with the equipment replacement. Appreciate you noticing the price, the response time, and the team. Thanks for recommending us!
— Jeff & the Pacific Pool Services team
Lisa Goldschmidt2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We highly recommend Pacific Pool Services. From the start, we noticed the difference - Jeff and his team bring a level of detail and care that goes far beyond what you expect from a pool service.
Our pool always looks great, and we love the convenience of their app, which automatically emails a detailed report after every visit. It keeps everything transparent and we can count on consistent, reliable monthly cleaning that keeps our pool in perfect condition.
When we needed new equipment, the team provided thoughtful recommendations and handled the installation with true expertise, with everything tailored to our specific setup.
If you want a pool company that delivers quality, responsiveness, and genuine pride in their work, Pacific Pool Services is one you can trust without hesitation.
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment, Vacuuming, Wall brushing, Service not listed
Response from the owner · 3 months ago
Hi Lisa,
Thank you so much for the wonderful review! We're truly grateful for your kind words and for letting us take care of your pool. It means a lot to hear that you notice the extra care from our team and love the detailed reports from our app.
We’re happy the new equipment is working perfectly for your setup and we’ll keep delivering that same level of service every visit.
If you ever need anything, just let us know — we appreciate your trust!
PPS
Phil Jankowski13 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Pacific Pool Services did a fantastic job fixing my old Raypak pool heater! They were responsive and communicated well. Craig was a genius at figuring out the necessary repairs to get it working. It's working like it's brand new now. I highly recommend Pacific Pool Services for your repair needs.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Hi Phil,
Thank you so much for the kind review and for trusting us with your Raypak heater! We're thrilled Craig was able to get it running like new again. We really appreciate your recommendation and look forward to helping you with any future pool needs. PPS
Max Trichet3 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
We’ve been extremely pleased with the service from our pool company. They are reliable, professional, and consistently do an excellent job keeping our pool clean, balanced, and ready to enjoy. Communication is always prompt, and it’s clear they take pride in their work. It’s a pleasure working with a team we can trust. Marcelo is my main man. When needed Jeff, the owner, is the highly reliable quarterback. The services I get is world apart from what I was getting in the last few years.
Highly recommended!
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment, Vacuuming, Wall brushing
Response from the owner · 3 months ago
Hi Max,
Thank you for the fantastic review! We really appreciate you noticing the difference in service and for the kind shout-out to Marcelo and me.
It’s great to hear your pool is staying clean, balanced, and ready to enjoy every week. We’ll keep delivering that same reliable care and communication you can count on.
Thanks again for trusting Pacific Pool Services — we’re always here if you need anything!
PPS
RN Wadhwa2 reviewsiTotal number of Google reviews RN has written across all businesses on Google Maps, not just this one.
I had an excellent experience with this pool company. They recently repaired and replaced pool pumps at my home, and the entire process was smooth from start to finish.
The Welches brothers and team was professional, knowledgeable, and honest in their assessment. They clearly explained the issues, provided practical recommendations, and completed the work promptly and efficiently. What impressed me most was their attention to detail and commitment to doing the job right rather than trying to upsell unnecessary services.
Highly recommended,
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you, RN!
Thank you so much for the 5-star review! We truly appreciate you trusting us with your pool pumps. Honest, upfront service is exactly what we aim for, and we’re glad we could get everything running smoothly for you. Thanks again!
