Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the thoroughness of carpet and upholstery cleaning, noting that staff are professional, friendly, and communicate effectively regarding appointment times. Several reviewers highlight that the service is reasonably priced and can handle difficult stains or pet odors effectively. However, a recurring criticism involves last-minute price increases or bait-and-switch tactics, where initial quotes differ significantly from final charges. Additionally, some complaints mention late arrivals and poor communication when appointments are rescheduled or delayed.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
599 Google reviews we collected
Phrases our text analysis found in 477 written reviews
Price verdicts customers left with their Google review
Middle half of what 93 customers paid ($196–$315) · gold mark = category median.
How often each topic comes up in the written reviews
We read 477 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Adam did a great job with the stains as well as a much needed refresh.”
“I had a horrible experience with them, the guy that came to do my cleaning flippas had skipped one of the rooms completely, and I will attach photos o…”
“Adam was very respectful and timely, with great communication.”
“Very pleasant and efficient the whole time and he did an excellent job.”
“…99 for my couch and ottoman after sending photos, but the technician arrived late and at the wrong address, even though I mentioned I had a 9am meetin…”
“I’m very happy with the results and would definitely recommend their service!”
“Everyone stay away from them and I will report my experience to the police.”
“Reasonably priced, easy to schedule, and quick to provide service.”
“Also it is not too pricey like other company.”
“Adam did an excellent job explained to everything to me and was very professional”
“Lucca is the owner operator of the company and he is extremely professional, honest and hardworking.”
“** Fraudulent and dishonest **”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pacific Pro Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Adam was very respectful and timely, with great communication. The job was well done and my carpets look really good. TY Pacific Pro Carpet Cleaning!!
Rodrigo did a wonderful job cleaning our carpets. Our office smelled great after he finished. Thank you!
We have lots of family cats and dogs, need I say more! Adam did a great job with the stains as well as a much needed refresh. Will definitely have him back to do the vinyl and couches. Very professional and friendly. Highly recommend Pacific Pro Carpet!
This time I was able to coordinate with the condominium complex to allow the truck mounted cleaning. Rodrigo worked so hard! He had a late start due to issues Beyond our control. But he just did the best job ever! Thank you and Luka thank you for keeping in touch!
Adam did an excellent job explained to everything to me and was very professional
Jhonny did an incredible job. The carpet was an absolute disaster with deep set black stains from years of food spilling, foot traffic and everything else you can imagine. I scheduled this Carpet Cleaning for my Neighbor who is on hospice. Not only did Jhonny Go above and beyond to treat the stains and deep clean…
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 110 | $176–$340 |
| Upholstery cleaning | 74 | $189–$359 |
| Pet stain & odor removal | 54 | $139–$360 |
| General carpet cleaning | 51 | $170–$334 |
| Area rug cleaning | 27 | $170–$447 |
| Drapes & curtain cleaning | 3 | — |
| Leather cleaning | 2 | — |
4.9 ★★★★★ 599 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Another awesome job! Sincerely, D.Chamberlin
Thank you Dave!
Absolutely the best Carpet Cleaning I’ve ever had
Thank you so much Richard :)
Great service at a great price!
Thank you Adriana :)
Had food spills, room looked dirty. They cleaned it good.
Thank you Bhavya ☺️
Adam was very respectful and timely, with great communication. The job was well done and my carpets look really good. TY Pacific Pro Carpet Cleaning!!
Thank you Lynn :)
Rodrigo did a wonderful job cleaning our carpets. Our office smelled great after he finished. Thank you!
Thank you Kristie 💕
Pacific Pro Carpet Cleaning transformed our carpet. Fast, professional, and seriously thorough. Our whole place feels fresh again. Absolutely recommend.
Thank you Oscar 🙌🏼🙌🏼
Rodrigo did a great job. I’m so happy with the results. I will definitely refer him to others. He deserves a raise!
Thank you Maria 😊
They did a great job! I bought a couch off Facebook marketplace that was really dirty and we didn’t even want to sit on it before and now it’s super clean and looks great!
Thank you Bennet :)
We have lots of family cats and dogs, need I say more! Adam did a great job with the stains as well as a much needed refresh. Will definitely have him back to do the vinyl and couches. Very professional and friendly. Highly recommend Pacific Pro Carpet!
Thank you Mishlelle :)
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
