Shantass LegreeLocal Guide · 40 reviewsTotal number of Google reviews Shantass has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing job
Palmetto Commercial Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 114 apartment cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 127 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Aug 2026latest review
Palmetto Commercial Services at a glance
Google reviewers rate Palmetto Commercial Services five stars based on 127 reviews, with the owner responding to ninety percent of them. Customers describe the company as punctual, professional, and thorough, noting that staff communicate effectively and handle difficult tasks like hoarding cleanouts with care. Pricing is frequently mentioned as reasonable, and teams are praised for their efficiency and willingness to accommodate specific customer needs during both commercial and residential jobs.
- Google rating: 5.0 out of 5 from 127 reviews (100% five-star).
- Reviews on this page: 127 Google reviews (111 with written comments, 1 with photos).
- Owner responses: the business replied to 90% of reviews.
- Most recent review: August 25, 2026.
- Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palmetto Commercial Services: 100/100 on this factor. Category median: 93.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palmetto Commercial Services: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Palmetto Commercial Services: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Palmetto Commercial Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palmetto Commercial Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
- 5 stars127100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise19199%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5428%
- Quality & results4021%
- Would recommend4021%
- Speed & response2513%
- Honesty & trust189%
- Price & value95%
- Communication74%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They treated every item with care and every family member with compassion.”
“They’re dependable, thorough, and always professional.”
“…e so your environment is clean and your furniture and floors are not damaged .…”
“I recommend them without the slightest hesitation, and I will always be grateful that we found them during one of the most difficult times in our lives.”
“He was quick to respond, on time and extremally efficient.”
“Their honesty was beyond anything I've experienced.”
“They were puntional and very reasonable with his price.”
“Mike walked me through all the steps he was going to take to clean out the house and answered my numerous questions.”
People customers mention
- Mike 18 reviews
- Young 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MelisaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mike has one of the biggest hearts in senior services! I highly recommend him and his crew. Thank you, Mike for having the heart to serve others!
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Palmetto Commercial Services providers seamless stress free service. Great work done in a timely manner.
JulieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This company knows their stuff. They deliver what you need and they do what other companies won’t or can’t offer. Great Company
Melanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have known Mike for 15 years. He has a quality crew. He is conscientious and very reliable. If you have any unusual cleaning needs, I highly recommend Mike and Palmetto Commercial Services.
ChristieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mike and his team are amazing. Professional, knowledgeable and the personal touch required for navigating certain jobs. His team goes above and beyond to get things done the right way, all the way.
DLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
We’ve been using Palmetto Commercial Services for our weekly office cleaning and couldn’t be happier. They’re dependable, thorough, and always professional. The space looks great every time—highly recommend!
Photos
Customer reviews
5.0 ★★★★★ 127 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Melissa Bennett4 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCleaning out a loved one's home is something I hope I never have to do again. It was emotional, overwhelming, and at times heartbreaking. Mike and his team made one of the hardest experiences our family has ever faced so much easier. They treated every item with care and every family member with compassion. Their honesty was beyond anything I've experienced. If they found even a single penny, they brought it to me. They were meticulous about making sure treasured memories and personal belongings weren't accidentally discarded, and they regularly pointed out items that might have value before anything was thrown away. Knowing they had trusted donation partners and auction resources also brought us peace of mind. It was comforting to know that many of our loved one's belongings would go to people who could use them, while some items could help recover value for the estate. What was an overwhelming and heartbreaking experience became so much more manageable because of Mike and his team. They carried not only the physical burden, but some of the emotional one as well. I recommend them without the slightest hesitation, and I will always be grateful that we found them during one of the most difficult times in our lives.
Melisa McLeodLocal Guide · 30 reviewsTotal number of Google reviews Melisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike has one of the biggest hearts in senior services! I highly recommend him and his crew. Thank you, Mike for having the heart to serve others!
Karson King9 reviewsTotal number of Google reviews Karson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent Company to do business with. Mike and his team are great!
Response from the owner · 8 months ago
Karson, Thank you so much for taking the time to leave us a review. We appreciate you!
Patrick McDonnell3 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePalmetto Commercial Services providers seamless stress free service. Great work done in a timely manner.
Response from the owner · a year ago
Patrick, Thank you so much for taking the time to share your experience with Palmetto Commercial Services! We are thrilled to hear that you found our service seamless and stress-free. Our team is dedicated to providing timely and high-quality work, and your feedback is a wonderful affirmation of our efforts. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Palmetto Commercial Services
Julie berryLocal Guide · 23 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company knows their stuff. They deliver what you need and they do what other companies won’t or can’t offer. Great Company
Response from the owner · a year ago
Hello Julie, Thank you so much for taking the time to share your experience with Palmetto Commercial Services. We are thrilled to hear that you found our services to be exceptional and that we were able to meet your needs where others could not. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering top-notch service. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future! Palmetto Commercial Services
Melanie Jordan1 reviewTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have known Mike for 15 years. He has a quality crew. He is conscientious and very reliable. If you have any unusual cleaning needs, I highly recommend Mike and Palmetto Commercial Services.
Response from the owner · a year ago
Dear Melanie, Thank you so much for your kind words and for taking the time to share your experience with Palmetto Commercial Services. We are thrilled to hear that you have been satisfied with our services over the years. Mike and the team strive to provide reliable and high-quality service, and your recommendation means a lot to us. If you ever have any more cleaning needs or questions, please don't hesitate to reach out. We look forward to continuing to serve you! Palmetto Commercial Services
Christie McDonnellLocal Guide · 19 reviewsTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike and his team are amazing. Professional, knowledgeable and the personal touch required for navigating certain jobs. His team goes above and beyond to get things done the right way, all the way.
Response from the owner · a year ago
Christie, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Mike and his team. Providing professional and personalized service is something we strive for, and it's gratifying to know that our efforts are appreciated. Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out. Palmetto Commercial Services
Marissa HendricksonLocal Guide · 20 reviewsTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike and his team are incredible! I would highly recommend them!
Response from the owner · a year ago
Marissa, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience with Mike and his team. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Palmetto Commercial Services
John Rast12 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike and his team are the GOAT’s!
Response from the owner · a year ago
John, Thank you so much for your fantastic review! We're thrilled to hear that you consider Mike and his team the greatest of all time. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Palmetto Commercial Services
Business details
- Address: 801 Ohio St, Columbia, SC 29201
- Phone: (803) 479-0812
- Website: palmettocommercialservices.com
- Service area: Columbia, SC