House cleaning service · Columbia, SC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%85+12.9Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 114 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★34 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$143typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Serene Spaces Home Cleaning five stars based on thirty-four reviews, noting the owner replies to less than half of them. Clients describe the company as punctual, professional, and communicative, with reasonable pricing for thorough cleaning and organization services. Recurring themes include attention to detail, flexibility with scheduling, and reliable results for homes with pets or specific hosting needs. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
Reviews on this page: 34 Google reviews (28 with written comments, 1 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: November 3, 2026.
Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Serene Spaces Home CleaningApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serene Spaces Home Cleaning: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serene Spaces Home Cleaning: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serene Spaces Home Cleaning: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serene Spaces Home Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
5.0of 5
5 stars34100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
98%praise
Praise5698%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price225%
Reasonable675%
Overpriced00%
Not sure00%
$143-44% vs typical apartment cleaning services
Middle half of what 7 customers paid ($119–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1526%
Staff & attitude1323%
Would recommend814%
Speed & response712%
Price & value59%
Honesty & trust59%
Communication47%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jocelyn does a fantastic job and she’s always so kind and thorough.”
“The company’s owner, Isabella, is very professional.”
“I would absolutely recommend them to anyone looking for reliable hard working, high quality cleaning services.”
“They are good communicators, punctual, considerate, and pay great attention to the details.”
“Company offers reasonable pricing for the quality of service.”
“I highly recommend Serene Spaces Home Cleaning and Isabella to anyone looking for a reliable cleaning service that exceeds expectations every time.”
“It’s been great coming home to a clean house, and their communication has been great.”
People customers mention
Isabella6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serene Spaces Home Cleaning for 2 kinds of job. Pick one to see what they paid and said.
BBrantley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great company! Organized, reliable and professional. Jocelyn does a fantastic job and she’s always so kind and thorough. Company offers reasonable pricing for the quality of service. Highly recommend
CChrissLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The company’s owner, Isabella, is very professional. Her rates are competitive without being overpriced. She and her team do a wonderful job cleaning our place! On our regular cleaning day, Julie comes, and does a FANTASTIC job!! I can always count on hard work, trustworthiness, and a very clean place that we call…
AAndrew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I reached out using their online form and heard back almost immediately. After some talks we settled on a price for a deep clean and set time and date. On time and got straight to work. Very pleased with the outcome! Will definitely be scheduling more regular cleanings.
Paid $350–400Reasonable priceDeep clean
SSara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Isabella is a breath of fresh air. She cleaned our Airbnb and a friends house and did a wonderful job. She is professional and honest. Thank you!!
Paid $100–150Great priceStandard cleaning
DDeniseLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Isabella and Serene Spaces is a life saver! She decluttered my kitchen and bedroom in what I call record time! I am beyond satisfied…I plan to have her come back a third time…actually until we finish my Mary Kay office and the garage. I told her to plan to make a lot of money with me!
Paid $250–300Great priceService not listed
SSheila11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Isabella did an AMAZING JOB
She actually did more than what was charged
Friendly warm compassionate
Loved the experience with Serene Spaces! I booked in preparation for hosting company and it made life so much easier. Justa did a great job. Would definitely book again!
Response from the owner · a day ago
Thank you Sydney!!! We’re so glad you had an excellent service. Enjoy your clean home!!!
B
Brantley Dick3 reviewsiTotal number of Google reviews Brantley has written across all businesses on Google Maps, not just this one.
Great company! Organized, reliable and professional. Jocelyn does a fantastic job and she’s always so kind and thorough. Company offers reasonable pricing for the quality of service. Highly recommend
Price assessment: Reasonable price
Price: $300–350
Services: Standard cleaning, Deep clean
Response from the owner · 5 days ago
Thank you for the review and for continuously trusting us with your home! 🙌
M
Maddie Blanch6 reviewsiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Isabella & her team are so wonderful!! They are super intentional and take their time which I really appreciate! She is super flexible and always willing to work with my schedule and has been such a blessing!
Services: Standard cleaning
Response from the owner · 5 days ago
Thank you for the awesome review Maddie!
M
Michael Bigham4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Serene Spaces (particularly Isabella and Jocelyn) has been wonderful to work with. They are good communicators, punctual, considerate, and pay great attention to the details. They do an amazing job that they can be proud of.
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean
Response from the owner · 5 days ago
Thank you Michael! We are so glad you are happy with Jocelyn’s services!
C
Chriss SewardLocal Guide · 15 reviewsiTotal number of Google reviews Chriss has written across all businesses on Google Maps, not just this one.
The company’s owner, Isabella, is very professional. Her rates are competitive without being overpriced. She and her team do a wonderful job cleaning our place! On our regular cleaning day, Julie comes, and does a FANTASTIC job!! I can always count on hard work, trustworthiness, and a very clean place that we call home! Thank you so much Serene Spaces Home Cleaning!!!
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning, Deep clean
Response from the owner · a week ago
Thank you Christina! We are so happy to get to serve you in this way! 🙌
B
Ben Whitlock7 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
I’ve had a wonderful experience with Serene Spaces Home Cleaning. It’s been great coming home to a clean house, and their communication has been great. I highly recommend their services!
Services: Standard cleaning, Deep clean
Response from the owner · 4 months ago
Thank you for your review Erin!
A
Andrew Richard6 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
I reached out using their online form and heard back almost immediately. After some talks we settled on a price for a deep clean and set time and date. On time and got straight to work. Very pleased with the outcome! Will definitely be scheduling more regular cleanings.
Price assessment: Reasonable price
Price: $350–400
Services: Deep clean
Response from the owner · 5 months ago
Thank you Andrew! We hope you and your family enjoy your fresh and clean space.
S
Sara Ouellet5 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
I had an amazing experience using Serene Spaces Home Cleaning. They did an amazing job, my house has truly never looked cleaner. They paid attention to all the little details, especially in areas like the kitchen and bathroom. It made such a huge difference. The team was incredibly sweet, professional, and easy to communicate with. They took the time to explain the services they offer and made sure everything met my expectations. I really appreciated how fresh my home felt after they were done. I would absolutely recommend them to anyone looking for reliable hard working, high quality cleaning services. I’ll definitely be using them again!
Services: Deep clean
Response from the owner · 7 months ago
Thank you Fatima! We are so happy you are pleased with your service. 😊