Serene Spaces Home Cleaning logo

Serene Spaces Home Cleaning

House cleaning service · Columbia, SC · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%85+12.9Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 114 apartment cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 34 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$143typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Serene Spaces Home Cleaning at a glance

Google reviewers rate Serene Spaces Home Cleaning five stars based on thirty-four reviews, noting the owner replies to less than half of them. Clients describe the company as punctual, professional, and communicative, with reasonable pricing for thorough cleaning and organization services. Recurring themes include attention to detail, flexibility with scheduling, and reliable results for homes with pets or specific hosting needs. No low-star reviews were provided to identify common criticisms.

  • Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
  • Reviews on this page: 34 Google reviews (28 with written comments, 1 with photos).
  • Owner responses: the business replied to 47% of reviews.
  • Most recent review: November 3, 2026.
  • Service: Apartment Cleaning Service serving Columbia, South Carolina.

Data from Google, last updated November 4, 2026.

Score profile vs other apartment cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability97Craft & service–Value85Momentum100Replies to reviews–Satisfaction: 99 (median 93)Reliability: 97 (median 94)Value: 85 (median 100)Momentum: 100 (median 100)
Serene Spaces Home CleaningApartment Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serene Spaces Home Cleaning: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serene Spaces Home Cleaning: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serene Spaces Home Cleaning: 85/100 on this factor. Category median: 100.A
85
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serene Spaces Home Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–

Bar = this company · dark tick = category median.

Star ratings

34 Google reviews we collected

  • 5 stars34100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 28 written reviews

  • Praise5698%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price225%
  • Reasonable675%
  • Overpriced00%
  • Not sure00%
$143-44% vs typical apartment cleaning services

Middle half of what 7 customers paid ($119–$310) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results1526%
  • Staff & attitude1323%
  • Would recommend814%
  • Speed & response712%
  • Price & value59%
  • Honesty & trust59%
  • Communication47%

What customers talk about

We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jocelyn does a fantastic job and she’s always so kind and thorough.”
  • “The company’s owner, Isabella, is very professional.”
  • “I would absolutely recommend them to anyone looking for reliable hard working, high quality cleaning services.”
  • “They are good communicators, punctual, considerate, and pay great attention to the details.”
  • “Company offers reasonable pricing for the quality of service.”
  • “I highly recommend Serene Spaces Home Cleaning and Isabella to anyone looking for a reliable cleaning service that exceeds expectations every time.”
  • “It’s been great coming home to a clean house, and their communication has been great.”

People customers mention

  • Isabella 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Serene Spaces Home Cleaning for 2 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Brantley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great company! Organized, reliable and professional. Jocelyn does a fantastic job and she’s always so kind and thorough. Company offers reasonable pricing for the quality of service. Highly recommend

Paid $300–350Reasonable priceStandard cleaningDeep clean
ChrissLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The company’s owner, Isabella, is very professional. Her rates are competitive without being overpriced. She and her team do a wonderful job cleaning our place! On our regular cleaning day, Julie comes, and does a FANTASTIC job!! I can always count on hard work, trustworthiness, and a very clean place that we call…

Customer photo from Chriss's reviewCustomer photo from Chriss's reviewCustomer photo from Chriss's review
Paid $100–150Reasonable priceStandard cleaningDeep clean
Andrew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I reached out using their online form and heard back almost immediately. After some talks we settled on a price for a deep clean and set time and date. On time and got straight to work. Very pleased with the outcome! Will definitely be scheduling more regular cleanings.

Paid $350–400Reasonable priceDeep clean
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Isabella is a breath of fresh air. She cleaned our Airbnb and a friends house and did a wonderful job. She is professional and honest. Thank you!!

Paid $100–150Great priceStandard cleaning
DeniseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Isabella and Serene Spaces is a life saver! She decluttered my kitchen and bedroom in what I call record time! I am beyond satisfied…I plan to have her come back a third time…actually until we finish my Mary Kay office and the garage. I told her to plan to make a lot of money with me!

Paid $250–300Great priceService not listed
Sheila11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Isabella did an AMAZING JOB She actually did more than what was charged Friendly warm compassionate

Paid $100–150Reasonable priceStandard cleaning

Photos

Customer reviews

5.0 ★★★★★ 34 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sydney Arsenault1 reviewTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loved the experience with Serene Spaces! I booked in preparation for hosting company and it made life so much easier. Justa did a great job. Would definitely book again!

Response from the owner · a day ago

Thank you Sydney!!! We’re so glad you had an excellent service. Enjoy your clean home!!!

Brantley Dick3 reviewsTotal number of Google reviews Brantley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company! Organized, reliable and professional. Jocelyn does a fantastic job and she’s always so kind and thorough. Company offers reasonable pricing for the quality of service. Highly recommend

  • Price assessment: Reasonable price
  • Price: $300–350
  • Services: Standard cleaning, Deep clean
Response from the owner · 5 days ago

Thank you for the review and for continuously trusting us with your home! 🙌

Maddie Blanch6 reviewsTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Isabella & her team are so wonderful!! They are super intentional and take their time which I really appreciate! She is super flexible and always willing to work with my schedule and has been such a blessing!

  • Services: Standard cleaning
Response from the owner · 5 days ago

Thank you for the awesome review Maddie!

Michael Bigham4 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Serene Spaces (particularly Isabella and Jocelyn) has been wonderful to work with. They are good communicators, punctual, considerate, and pay great attention to the details. They do an amazing job that they can be proud of.

  • Price assessment: Reasonable price
  • Services: Standard cleaning, Deep clean
Response from the owner · 5 days ago

Thank you Michael! We are so glad you are happy with Jocelyn’s services!

Chriss SewardLocal Guide · 15 reviewsTotal number of Google reviews Chriss has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The company’s owner, Isabella, is very professional. Her rates are competitive without being overpriced. She and her team do a wonderful job cleaning our place! On our regular cleaning day, Julie comes, and does a FANTASTIC job!! I can always count on hard work, trustworthiness, and a very clean place that we call home! Thank you so much Serene Spaces Home Cleaning!!!

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning, Deep clean
Response from the owner · a week ago

Thank you Christina! We are so happy to get to serve you in this way! 🙌

Ben Whitlock7 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly, helpful, and efficient

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning, Deep clean
Response from the owner · 3 months ago

Thank you for the review Ben!

Erin HartmanLocal Guide · 14 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had a wonderful experience with Serene Spaces Home Cleaning. It’s been great coming home to a clean house, and their communication has been great. I highly recommend their services!

  • Services: Standard cleaning, Deep clean
Response from the owner · 4 months ago

Thank you for your review Erin!

Andrew Richard6 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I reached out using their online form and heard back almost immediately. After some talks we settled on a price for a deep clean and set time and date. On time and got straight to work. Very pleased with the outcome! Will definitely be scheduling more regular cleanings.

  • Price assessment: Reasonable price
  • Price: $350–400
  • Services: Deep clean
Response from the owner · 5 months ago

Thank you Andrew! We hope you and your family enjoy your fresh and clean space.

Sara Ouellet5 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Isabella is a breath of fresh air. She cleaned our Airbnb and a friends house and did a wonderful job. She is professional and honest. Thank you!!

  • Price assessment: Great price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 6 months ago

Thank you Sara!

Fatima Hsouna3 reviewsTotal number of Google reviews Fatima has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an amazing experience using Serene Spaces Home Cleaning. They did an amazing job, my house has truly never looked cleaner. They paid attention to all the little details, especially in areas like the kitchen and bathroom. It made such a huge difference. The team was incredibly sweet, professional, and easy to communicate with. They took the time to explain the services they offer and made sure everything met my expectations. I really appreciated how fresh my home felt after they were done. I would absolutely recommend them to anyone looking for reliable hard working, high quality cleaning services. I’ll definitely be using them again!

  • Services: Deep clean
Response from the owner · 7 months ago

Thank you Fatima! We are so happy you are pleased with your service. 😊

Serene Spaces Home Cleaning on Google Maps →

Business details