Pest control service · Greer, SC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%62+4.4Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★1,380 Google reviews · 23 photos
94%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
$93typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Palmetto Exterminators holds a 4.9/5 rating from 1380 reviews, with the owner responding to 64% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication during quarterly pest control and termite inspections. Recurring themes highlight efficient service and polite interactions. However, low-star reviews indicate patterns of poor follow-up on online inquiries, missed appointments, and disputes regarding termite liability and technician conduct.
Google rating: 4.9 out of 5 from 1,380 reviews (94% five-star).
Reviews on this page: 1,380 Google reviews (791 with written comments, 1 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 30, 2026.
Service: Bed Bug Exterminator serving Greer, South Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Palmetto ExterminatorsBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palmetto Exterminators: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palmetto Exterminators: 92/100 on this factor. Category median: 95.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Palmetto Exterminators: 93/100 on this factor. Category median: 97.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Palmetto Exterminators: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palmetto Exterminators: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Palmetto Exterminators: 62/100 on this factor. Category median: 94.B
62
Bar = this company · dark tick = category median.
Star ratings
1,380 Google reviews we collected
4.9of 5
5 stars1,29894%
4 stars574%
3 stars50%
2 stars50%
1 star151%
Praise vs complaints
Phrases our text analysis found in 791 written reviews
99%praise
Praise1,22299%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8420%
Reasonable28870%
Overpriced72%
Not sure318%
$93-10% vs typical bed bug exterminators
Middle half of what 280 customers paid ($83–$111) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43335%
Quality & results31425%
Speed & response25421%
Communication857%
Would recommend786%
Price & value454%
Honesty & trust252%
What customers talk about
We read 791 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very polite, knew his job, and finished quickly.”
“Called to cancel my account and the lady hung up on me.”
“Great service provided, they come every quarter like clock work!”
“Palmetto Exterminators is the worst company around.”
“He's always very friendly and takes care of things quickly!”
“He was courtesy and polite had great communication was very pleased”
“Very professional from inspection to treatment, will recommend to many for the work ethic and tenacity shown was second to none😉”
“If you should want very affordable and excellent pest & Termite control services then you should contact Palmetto Exterminators and ask for Bradley to…”
“We had someone come out on 6/27 and have been waiting all this time for them to give us a quote.”
“We had Palmetto Exterminating take care of our termite warranty at our previous house and they were always dependable.”
People customers mention
Bradley11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Palmetto Exterminators for 8 kinds of job. Pick one to see what they paid and said.
PPatriciaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We have been so pleased with Palmetto Exterminators! We moved here in 2013 and they are fantastic! We don't have to think about anything. They take care of everything! Highly recommend them.
Paid $60–80Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
RRussellLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Arrived on time and completed the termite inspection and quarterly service. Good job done.
Paid $80–100Reasonable priceGeneral pest inspection
BBilly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Onserved his attention to detail and was informative when asked questions. Very courteous.
Paid $140–160Not sureHornet & wasp exterminationGeneral pest inspectionMosquito extermination
KKarina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Bradley is super nice and helpful. Always professional, on time and fast. We never have issues with pests!
Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
RRose4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
He was courteous and on time. He asked if I had any questions / comments before he got started. He addressed everything we discussed. Wouldn’t hesitate to recommend him.
Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
BBill4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very professional from inspection to treatment, will recommend to many for the work ethic and tenacity shown was second to none😉
James just came out to service the house and yard. He was very polite, knew his job, and finished quickly. I was impressed.
Services: General pest inspection
Response from the owner · Edited 2 days ago
Thank you for your wonderful feedback! It's great to hear that James provided polite and efficient service while addressing your needs. We appreciate your support and are glad you were impressed with the experience.
Palmetto Exterminators
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Little Brother InspiresLocal Guide · 17 reviewsiTotal number of Google reviews Little has written across all businesses on Google Maps, not just this one.
Great service provided, they come every quarter like clock work! The product they use to spray around the perimeter of the home works wonders, rarely see bugs but once you begin to see bugs they are on their way out to spray again. Thank you!
Price assessment: Reasonable price
Response from the owner · a year ago
Your support means so much to us! We’re dedicated to delivering top-notch pest control services to the community. Thank you for choosing our team!
T
Todd HerderickLocal Guide · 16 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
James was very helpful and took time to listen to my concerns and talk to me about what to expect with current weather conditions and season changes. He's always very friendly and takes care of things quickly!
Services: General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Other
Response from the owner · 4 days ago
Thank you for your wonderful feedback! It’s great to hear that James provided you with such attentive service and addressed your concerns so thoroughly. We appreciate you taking the time to share your experience with us!
Palmetto Exterminators
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Sebastián RíosLocal Guide · 25 reviewsiTotal number of Google reviews Sebastián has written across all businesses on Google Maps, not just this one.
Great service, every time. And Daryl is always helpful and dedicated. 100% recommended
Price assessment: Great price
Services: Termite inspection, Bug & insect extermination, Ant extermination
Response from the owner · 6 months ago
Thank you for your kind words, Sebastián! We're delighted to hear that you consistently receive great service and that Daryl has made such a positive impact during your visits. Your recommendation means a lot to us!
Palmetto Exterminators
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Julie Ben5 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful feedback! We’re glad to hear that Michael consistently provides great service. Your support means a lot to us!
Palmetto Exterminators
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Patricia LudwigLocal Guide · 32 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
We have been so pleased with Palmetto Exterminators! We moved here in 2013 and they are fantastic! We don't have to think about anything. They take care of everything! Highly recommend them.
Price assessment: Reasonable price
Price: $60–80
Services: Hornet & wasp extermination, Rodent extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Other
Response from the owner · Edited a year ago
We’re so glad to hear you had a great experience! Our team works hard to provide exceptional pest control services. Thanks for trusting us to help you with your pest management needs!
D
Donn LeVie Jr.13 reviewsiTotal number of Google reviews Donn has written across all businesses on Google Maps, not just this one.
Met Michael and asked him to see if he could get the cobwebs outside our master BR windows which are high up on the second floor. To my surprise, that telescoping pole reached up that high to get the cobwebs. Personable, friendly young man. Thanks!
Price assessment: Great price
Pest type: Spiders
Response from the owner · a week ago
Thank you for your wonderful feedback! We're delighted to hear that Michael was able to reach those high cobwebs with ease and that you found him personable and friendly. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Palmetto Exterminators
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Russell HarkerLocal Guide · 12 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
He was courtesy and polite had great communication was very pleased
Response from the owner · a week ago
Thank you for your kind words, Lily! We're delighted to hear that our team member provided courteous and polite service while maintaining great communication. Your satisfaction means a lot to us!
Palmetto Exterminators
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Perl Katz8 reviewsiTotal number of Google reviews Perl has written across all businesses on Google Maps, not just this one.
I've been using Palmetto Exterminators for several months now and it's been a great experience from my initial call to the services themselves. Ryan and Michael have been thorough, professional, and most importantly, didn't forget to close the back gate after they were finished.
Response from the owner · a week ago
Thank you for your wonderful review! It’s great to hear that your experience with us has been positive from start to finish. We're proud of Ryan and Michael for their professionalism and attention to detail, especially with the little things like closing the gate. We appreciate your support!
Palmetto Exterminators
