Pest control service · Grand Prairie, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★812 Google reviews · 24 photos
97%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$119typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Paragon Pest Control 4.9 out of 5 based on 812 reviews, noting that the owner replies to all feedback. Customers frequently praise technicians for their knowledge, punctuality, and clear communication regarding services like rodent exclusion, spraying, and insulation. Recurring themes highlight competitive pricing and thorough inspections that address specific pest issues. However, several low-star reviews criticize inconsistent service quality, citing rushed appointments, poor communication about arrival times, and discrepancies between advertised and actual prices.
Google rating: 4.9 out of 5 from 812 reviews (97% five-star).
Reviews on this page: 812 Google reviews (730 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Paragon Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pest Control: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pest Control: 83/100 on this factor. Category median: 94.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pest Control: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pest Control: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
812 Google reviews we collected
4.9of 5
5 stars79097%
4 stars40%
3 stars40%
2 stars00%
1 star142%
Praise vs complaints
Phrases our text analysis found in 730 written reviews
99%praise
Praise1,57999%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3734%
Reasonable6863%
Overpriced00%
Not sure33%
$119+10% vs typical flea exterminators
Middle half of what 66 customers paid ($103–$174) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude47830%
Quality & results30819%
Speed & response22114%
Communication21714%
Would recommend19612%
Price & value1057%
Honesty & trust694%
What customers talk about
We read 730 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sam is very knowledgeable and explained everything very well today.”
“They are rude, do lousy work, I have to follow around and remind them to spray the backyard.”
“He did excellent work checking the traps and helped me get access to an area below my kitchen island where the rodent entered my home through obsolete…”
“The product they used didn't work; within 24 hours there were cockroaches everywhere again.”
“Customer service is very prompt and friendly as well.”
“Their instructions were very clear and they accommodated my work schedule.”
“I had a great experience with Paragon Pest Control and would recommend them!”
“I'm sad to say I can't recommend them.”
“Great solutions, great price and friendly staff is why I hired Paragon Pest!”
“The price listed in marketing is not the one will be charged, the technician is in a rush not completing properly - the customer service had no sense…”
“It's clear he takes pride in his work and genuinely cares about providing excellent service.”
“He applied mosquito granules to areas with standing water, treated the in2care bucket, and treated low lying foliage.”
People customers mention
Adam25 reviews
Raymond21 reviews
Trevor13 reviews
Chase12 reviews
Matt9 reviews
Jose7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Paragon Pest Control for 8 kinds of job. Pick one to see what they paid and said.
John11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sam is very knowledgeable and explained everything very well today. This was the initial inspection (no charge) for their rodent exclusion service. We are scheduling the work.
Paid $1–20Great priceRodent extermination
Amber9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
5 star experience! Shaquille was incredible - very polite, professional, knowledgeable, and kind. I appreciate his attention to detail and positive attitude!
Paid $100–120Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
David11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rafael was awesome! Very professional and fast! He did all the necessary things and I haven't seen a live bug since! A few dead ones so you know the product works! Paragon all the way!!
Paid $100–120Reasonable priceGeneral pest inspection
Martha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had Paragon Pest Control come to my house to check for rodents and because I needed more insulation in my attic! The initial inspection was very thorough and all of my questions were answered. No rodents were found and I wanted to keep it that way so I had them seal up the house and add the insulation. I had…
Paid $200+Reasonable priceGeneral pest inspectionService not listed
M6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hector did a great job and listened to our concerns. We are confident we have finally found a service we can rest in.
Paid $100–120Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
LZLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I am highly impressed with Paragon Service technicians performance, kindness and great communication skills. Mr. Eddie texted Estimated time of his arrival. He was exceptionally respectful and friendly. Despite high temperatures he worked diligently providing insects protection for our property. I highly recommend…
Sam is very knowledgeable and explained everything very well today. This was the initial inspection (no charge) for their rodent exclusion service. We are scheduling the work.
Price assessment: Great price
Price: $1–20
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
We're off to a great start, John! Sam knows his stuff, and we're happy he took the time to walk you through everything. Thanks for choosing Paragon. We look forward to getting the work underway!
James GravattLocal Guide · 38 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Jose was polite and professional. He did excellent work checking the traps and helped me get access to an area below my kitchen island where the rodent entered my home through obsolete ductwork that the contractor had not sealed off. He said he would consult with Paragon about how to seal the duct at the exit inside the house. My concern is that the seal placed at the duct exit outside the house might be ruptured by gardeners etc. over time and the problem might recur.
Positive: Professionalism
Services: Rodent extermination
Response from the owner · 3 years ago
Thank you! I hope we are able to help and provide excellent service for you!
Omnia IbrahimLocal Guide · 16 reviewsiTotal number of Google reviews Omnia has written across all businesses on Google Maps, not just this one.
I had a rodent issue in my house. Paragon did an AMAZING job. They closed off all exterior and interior holes, added traps and sent experts almost every week or two to investigate the traps. They sprayed for pest control inside and around the house. They also added roof insulation that saved me a lot on my electric bills. Their fees are also very competitive. Their instructions were very clear and they accommodated my work schedule. EXCELLENT service! Thank you!
Price assessment: Great price
Services: Hornet & wasp extermination, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Other
Response from the owner · 2 weeks ago
Omnia, what an incredible review! It sounds like our team had quite a project on their hands, and we're so happy to hear how pleased you are with everything. Knowing you're already seeing savings on your electric bills is an added bonus! Thank you for trusting us with your home and for recognizing all the work that went into taking care of it!
Amber Smith9 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
5 star experience! Shaquille was incredible - very polite, professional, knowledgeable, and kind. I appreciate his attention to detail and positive attitude!
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination, Spider extermination, General pest inspection
Pest type: Ants, Spiders, Other
Response from the owner · 2 weeks ago
Sounds like Shaquille earned every one of those five stars! We’ll be sure to pass this along to him. Thanks for sharing your experience, Amber!
Isiah Goins7 reviewsiTotal number of Google reviews Isiah has written across all businesses on Google Maps, not just this one.
Rafael was awesome! Very professional and fast! He did all the necessary things and I haven't seen a live bug since! A few dead ones so you know the product works! Paragon all the way!!
Price assessment: Reasonable price
Price: $100–120
Services: General pest inspection
Pest type: Cockroaches
Response from the owner · a month ago
David, we love this! Live bugs gone and only a few dead ones left behind is exactly the kind of update we like to hear. We’ll make sure Rafael sees your shoutout. Paragon all the way!
Michael MooreLocal Guide · 190 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Switched to this company to deal with rodent issue. They were quick and have been super responsive. I recommend this company.
Response from the owner · a month ago
Thanks, Michael! Switching companies is a big decision, and we’re glad you gave Paragon the opportunity to help. We appreciate the recommendation and are happy to have you with us!
Leah Soriano10 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Had my initial service yesterday, very professional and budget-friendly! Customer service is very prompt and friendly as well. Great company, highly recommend!
Back a year later and still 5 stars. Absolutely phenomenal company with very knowledgeable staff.
Response from the owner · a year ago
Leah, thanks for the great recommendation! We’re thrilled you had a positive experience with both our service and customer care. We’ll be here whenever you need us again!
Martha Chiles7 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
I had Paragon Pest Control come to my house to check for rodents and because I needed more insulation in my attic! The initial inspection was very thorough and all of my questions were answered. No rodents were found and I wanted to keep it that way so I had them seal up the house and add the insulation. I had several different employees come to my house to complete the services. Everyone was friendly, punctual and helpful in answering my questions and the work was completed in a timely manner!! I had a great experience with Paragon Pest Control and would recommend them!!
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection, Service not listed
Pest type: Rodents
Response from the owner · a month ago
We love hearing that you had such a good experience with everyone who came out! Keeping rodents out before they ever become a problem is definitely the way we like to do things. Thank you for trusting our team with the exclusion and insulation work, and for taking the time to recommend us!
