KJPLocal Guide · 251 reviewsTotal number of Google reviews KJP has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service!
Paris Ace Ocean Springs
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%82+23.2Replies to reviews 8%35+2.9Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 25 home automation installersPosition by Experts Score among all companies we track in this category. · better than 21%
4.7 ★★★★★ 634 Google reviews · 24 photos
79%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
27%reviews answered by the owner
Oct 2026latest review
Paris Ace Ocean Springs at a glance
Customers frequently praise the store for knowledgeable staff who assist with specific hardware needs and lawn equipment repairs, often noting a welcoming atmosphere. However, recurring criticisms highlight pricing issues, including instances where items were not price-matched against competitors or scanned at higher prices than displayed. Some reviewers also report occasional inventory inaccuracies and isolated instances of poor service or store cleanliness.
- Google rating: 4.7 out of 5 from 634 reviews (79% five-star).
- Reviews on this page: 634 Google reviews (429 with written comments, 8 with photos).
- Owner responses: the business replied to 27% of reviews.
- Most recent review: October 6, 2026.
- Service: Home Automation Installer serving Gautier, Mississippi.
Data from Google, last updated October 27, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paris Ace Ocean Springs: 75/100 on this factor. Category median: 94.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paris Ace Ocean Springs: 82/100 on this factor. Category median: 93.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paris Ace Ocean Springs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paris Ace Ocean Springs: 35/100 on this factor. Category median: 87.D
35
Bar = this company · dark tick = category median.
Star ratings
634 Google reviews we collected
- 5 stars50179%
- 4 stars8614%
- 3 stars274%
- 2 stars61%
- 1 star142%
Praise vs complaints
Phrases our text analysis found in 429 written reviews
- Praise34294%
- Complaints226%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23163%
- Quality & results4613%
- Price & value308%
- Would recommend236%
- Speed & response205%
- Honesty & trust82%
- Communication62%
What customers talk about
We read 429 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tom was so helpful, even stepping away from their team meeting this morning to be sure that a customer was taken care of.”
“Absolutely the worst costumer service I have ever had the lady was so rude she obviously hates her job and is miserable and would like for you to join…”
“Because of him it made it a great experience to shop at this store.”
“Poor service.”
“He had my badly damaged tool repaired in what felt like no time, charged me a very fair price, gave great advice and made me a lifelong customer.”
“Price gouging is illegal I thought.”
“I’d absolutely recommend everyone in Ocean Springs frequent this store.”
“I recommend you by your stihl equipment from someone else.”
“Eddie, the store manager, met me at the door and immediately made sure I got the help I needed.”
“…o Trent's exceptional help, to the cashiers on the way out, this was genuinely some of the best customer service I've had in a long time.…”
“Megan saw my distress, took me under her wing,assessed my situation, answered my questions and made the appropriate suggestions, saving m time, money…”
People customers mention
- Hardware 28 reviews
- Stihl 11 reviews
- Stephanie 9 reviews
- Wendy 8 reviews
- James 7 reviews
- Eddie 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Michele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My experience at Paris Ace was truly amazing. I went there needing to prep and paint a room used for the gas water heater and gardening utensils. It is also subject to mold and mildew. I went to the paint department looking like a deer in the headlights. Megan saw my distress, took me under her wing,assessed my…
LukeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★
Very limited store hours, especially on Sunday, which is the only negative thing. Otherwise, it is a good store and they have canning supplies and other things you wouldn't expect a hardware store to have.
CharlesLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Enjoyed this place. I was like a kid in a candy store. Got more than what I went in for but had no regrets.
TommyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had Mr. Tom’s help this morning looking for nuts and bolts. Mr. Tom was so helpful, even stepping away from their team meeting this morning to be sure that a customer was taken care of. Thank you so much y’all! Always appreciate our Ocean Springs Ace Team!
KendraLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent customer service!! The lady that helped us was very knowledgeable about the stuff we needed!!
Shelley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jason the cashier was very friendly and helpful. Because of him it made it a great experience to shop at this store. I will be coming back to my household needs. Thank you Jason you made my day.
Photos
Customer reviews
4.7 ★★★★★ 634 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
audra boltonLocal Guide · 14 reviewsTotal number of Google reviews audra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice store and staff was very helpful
Response from the owner · a month ago
Thanks for making Ace your preferred store! Your support matters!
Michele Boudreaux8 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience at Paris Ace was truly amazing. I went there needing to prep and paint a room used for the gas water heater and gardening utensils. It is also subject to mold and mildew. I went to the paint department looking like a deer in the headlights. Megan saw my distress, took me under her wing,assessed my situation, answered my questions and made the appropriate suggestions, saving m time, money and the aggravation of dealing with the clueless crews at the big box stores. Megan has raised the bar when it comes to Customer Service. My wife deeply appreciates her Snake Plant reccommdation as a plant that thrives on neglect.
Luke SeymourLocal Guide · 15 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery limited store hours, especially on Sunday, which is the only negative thing. Otherwise, it is a good store and they have canning supplies and other things you wouldn't expect a hardware store to have.
Charles SundLocal Guide · 48 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEnjoyed this place. I was like a kid in a candy store. Got more than what I went in for but had no regrets.
Tommy Clifford IILocal Guide · 12 reviewsTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad Mr. Tom’s help this morning looking for nuts and bolts. Mr. Tom was so helpful, even stepping away from their team meeting this morning to be sure that a customer was taken care of. Thank you so much y’all! Always appreciate our Ocean Springs Ace Team!
Hunter StevensLocal Guide · 40 reviewsTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic experience from the moment I walked in. Eddie, the store manager, met me at the door and immediately made sure I got the help I needed. Trent then helped me in the hardware/screw aisle, and his customer service was outstanding. I was spending all of about $8, but he treated me with the same attention and effort you'd expect if I were spending $10,000. He took the time to help me figure out exactly what I needed and never made me feel rushed. What really stood out was when another customer came over needing assistance. Rather than splitting his attention and leaving either of us waiting, Trent immediately radioed another employee to come help them while he continued helping me. That's a small thing, but it says a lot about how seriously he takes taking care of customers. The cashiers were also extremely friendly and welcoming. From Eddie at the door, to Trent's exceptional help, to the cashiers on the way out, this was genuinely some of the best customer service I've had in a long time. This is exactly why I'll choose a good local Ace over a big-box store when I can.
Kendra ReevesLocal Guide · 4 reviewsTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service!! The lady that helped us was very knowledgeable about the stuff we needed!!
EmilLocal Guide · 11 reviewsTotal number of Google reviews Emil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen a great place to stop in and get what I need over the years
Shelley McElroy1 reviewTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJason the cashier was very friendly and helpful. Because of him it made it a great experience to shop at this store. I will be coming back to my household needs. Thank you Jason you made my day.
Business details
- Address: 2933 Bienville Blvd, Ocean Springs, MS 39564
- Phone: (228) 818-2959
- Website: acehardware.com
- Service area: Gautier, MS