iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 52 locksmithsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★49 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$17typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pasadena Lock Shop five stars based on forty-nine reviews, noting the owner does not reply to feedback. Customers frequently highlight the shop's expertise with vintage and antique hardware, including rekeying, lock repairs, and key duplication for items like cars and suitcases. Recurring themes include prompt scheduling, clear communication, and affordable pricing compared to other providers. The excerpts contain no low-star reviews or common criticisms, focusing instead on the professional and friendly nature of the service.
Google rating: 5.0 out of 5 from 49 reviews (100% five-star).
Reviews on this page: 49 Google reviews (42 with written comments, 3 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 14, 2026.
Service: Locksmith serving El Monte, California.
Data from Google, last updated October 27, 2026.
Score profile vs other locksmiths
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pasadena Lock ShopLocksmiths median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pasadena Lock Shop: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pasadena Lock Shop: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pasadena Lock Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pasadena Lock Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
5.0of 5
5 stars49100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
98%praise
Praise8198%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable225%
Overpriced00%
Not sure00%
$17-89% vs typical locksmiths
Middle half of what 5 customers paid ($5–$134) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2125%
Would recommend1619%
Speed & response1417%
Quality & results1012%
Price & value1012%
Honesty & trust810%
Communication45%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was fast, professional, and the price was surprisingly affordable.”
“Highly recommend this place if you need a reliable locksmith!”
“Super helpful and so fast, couldn’t recommend enough”
“I really appreciate their help and excellent service.”
“Helped me repair a mortise lock that another local shop messed up.”
“Owner was there and took care of my lock right away for a great price”
“Prices were good, service was honest and most importantly they were very friendly!”
“I greatly appreciated his willingness to communicate, return my texts and phone calls.”
People customers mention
Steve8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pasadena Lock Shop for 5 kinds of job. Pick one to see what they paid and said.
Macy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely incredible and efficient. Also extremely well-priced. Definitely beats out the pricing of any key copy kiosk in a grocery store.
Paid $1–50Great priceBuilding key copying
IanLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve is more than a locksmith: he's a skilled craftsman and a total technician. He repaired the vintage front door lock on my 1950s-era front door and took the time to first align the door properly, not just fix the lock.That's the work of a real pro. I greatly appreciated his willingness to communicate, return my…
Paid $100–150Great price
Lihao2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a key break inside my door lock, and I had already gone to two other locksmith shops, but neither was able to fix it. I came here today, and they were able to remove the broken key and make me a new one on the spot!
The service was fast, professional, and the price was surprisingly affordable. I really…
Christopher3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I was in a pinch and needed copies made for a particular key that was too small for those hardware store self-serve kiosks to service. I found this business on google and drove on over. The gentleman I spoke with was friendly and helpful. Got my new keys and paid all in about five minutes. Great pricing and they…
Paid $1–20Great price
Isabel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
So glad our friends recommended these guys! Called on Monday and they showed up on Monday! Got our vintage door handle/locks up and running in less than an hour by fixing and/or replacing multiple parts that had malfunctioned. Made us spare keys as well. 10/10 experience. Thank you!!!
We live in home that was built in 1932, with the original 1932 lock still on our original front door. Another locksmith had "fixed" that lock six months ago, but alas it stopped working. I called Pasadena Lock Shop and we are so pleased with the work they did to fix the lock correctly. It works great now. We have definitely found our new locksmith. Highly recommend them!
Macy Moon1 reviewiTotal number of Google reviews Macy has written across all businesses on Google Maps, not just this one.
Steve is more than a locksmith: he's a skilled craftsman and a total technician. He repaired the vintage front door lock on my 1950s-era front door and took the time to first align the door properly, not just fix the lock.That's the work of a real pro. I greatly appreciated his willingness to communicate, return my texts and phone calls. I can recommend Pasadena Lock Shop without reservation.
Ian Blair
Price assessment: Great price
Price: $100–150
Lihao Liu2 reviewsiTotal number of Google reviews Lihao has written across all businesses on Google Maps, not just this one.
I had a key break inside my door lock, and I had already gone to two other locksmith shops, but neither was able to fix it. I came here today, and they were able to remove the broken key and make me a new one on the spot!
The service was fast, professional, and the price was surprisingly affordable. I really appreciate their help and excellent service. Highly recommend this place if you need a reliable locksmith!
Price assessment: Great price
Price: $1–20
Services: Lock rekeying, General repairs, Repair hardware
Richard Alvarenga4 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Both Steve and Alan came by to service our 100 year old door with an original lock. If you are looking for someone who knows how to fix and maintain original hardware -- look no further. They also did a number of other services and installed a keypad lock for us as well. Prices were good, service was honest and most importantly they were very friendly! Local businesses like this are the best.
Thanks again!
Price assessment: Great price
Services: Lock rekeying, General repairs, Repair hardware
Tom Ettinger4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
They spent about 45 minutes taking on a personal challenge to repair a front door opening mechanism where there were no spare parts available and would not take payment because in their estimation they did not do too much. Not only were they helpful but also very amiable. You don't find service like that very much.
Price assessment: Great price
Services: Repair hardware
Adrienne Dam2 reviewsiTotal number of Google reviews Adrienne has written across all businesses on Google Maps, not just this one.
Steve not only handles your locks. He also opened an entire different category of door$ where it mattered. Hands down the best locksmith I'll ever find. Friendly and reliable. Thanks a mil, Steve!
Services: Building lockouts, Lock rekeying, Installation, Security door locks, Building key copying, General repairs
J S1 reviewiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Wow, Steve and Pasadena Lock Shop is THE place to go for you lock/key/security needs. I'm completely impressed and happy to see that businesses like this with passion for their work and integrity still exist. I guess that's how you withstand nearly 100 years of service!
We are a local business and needed emergency lock out services for a hostile termination. Steve not only returned my call after hours but stood by at ready to help come in and change the locks on two units after an employee termination that we knew needed immediate security. I cannot thank Steve enough for his excellent services, adaptability, and compassion in such a challenging situation.
On one of the most stressful days of my life, I reflected back on the fact that I had a great team of professionals supporting me in this transition without having to worry if everything would come together as needed. Steve is hands down a top level professional. The new locks and keys work seamlessly as well. Thank you!
Services: Building lockouts, Lock rekeying
Christopher Ramirez3 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I was in a pinch and needed copies made for a particular key that was too small for those hardware store self-serve kiosks to service. I found this business on google and drove on over. The gentleman I spoke with was friendly and helpful. Got my new keys and paid all in about five minutes. Great pricing and they take credit cards. Will definitely be recommending this business to friends and family!
