iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★62 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$449typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the punctuality, communication, and fair pricing associated with Pauleys Plumbing in Salem, VA. Service descriptions highlight thorough repairs for issues like water leaks, sewer backups, and water heaters, often noting that staff explain processes clearly and restore work areas. With a perfect 5.0 rating from 62 reviews and a 73% owner response rate, the business is characterized by reliable scheduling, honest assessments, and a willingness to accommodate urgent requests.
Google rating: 5.0 out of 5 from 62 reviews (100% five-star).
Reviews on this page: 62 Google reviews (55 with written comments, 1 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: July 18, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pauleys PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pauleys Plumbing: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pauleys Plumbing: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pauleys Plumbing: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pauleys Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pauleys Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars62100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
99%praise
Praise14699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
$449+5% vs typical septic tank services
Middle half of what 4 customers paid ($145–$863) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3322%
Would recommend2718%
Quality & results2416%
Speed & response2316%
Price & value1711%
Communication128%
Honesty & trust128%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jarvis was professional, informative, and very friendly.”
“Very Professional and Master plumber, highly recommend.”
“Jarvis did a lot of work for us over the past year and I can't recommend him enough.”
“Jarvis did an absolutely wonderful job fixing a water pipe leak on our property.”
“Replaced water lines at my mom’s house and was super quick and kind.”
“Jarvis has been to my house twice and both times he has been very fair and extremely knowledgeable.”
“He shows and explains his process and welcomes questions.”
“I am so happy to have found a reliable, knowledgeable plumber.”
People customers mention
Jarvis13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pauleys Plumbing for 6 kinds of job. Pick one to see what they paid and said.
Eleanor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had a backup from our basement drain. Our old corroded pipes had no clean out, so Jarvis identified where our backup was and installed a clean out to avoid damaging the old pipe so he could clean the backup. Jarvis was professional, informative, and very friendly. We will use him again in the future. Highly…
Paid $700–800Reasonable price
Patty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Pauley's Plumbing is top notch! Jarvis has been to my house twice and both times he has been very fair and extremely knowledgeable. I will forever recommend Jarvis and Pauley's Plumbing.
Paid $100–200Great pricePlumbing pipe repairService not listed
VeronicaLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
He called right back, came when he said. He was pleasant and professional. Very thorough in his work, very happy. Would highly recommend him and use him.again
Paid $100–200Great priceDrain cleaning
Meagan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Replaced water lines at my mom’s house and was super quick and kind. He made everything, including the yard look just as it was before starting!! Even replaced the grass after filling in where the yard was dug up. Would 10/10 recommend to friends and family.
Jarvis did an absolutely wonderful job fixing a water pipe leak on our property. He was very thorough and has a work ethic you don't see much of anymore. I would highly recommend him to anyone.
Response from the owner · 3 months ago
Thanks April, I appreciate the wonderful and kind review! I was so happy that I could help out with your plumbing issue.
Eleanor Johnson2 reviewsiTotal number of Google reviews Eleanor has written across all businesses on Google Maps, not just this one.
We had a backup from our basement drain. Our old corroded pipes had no clean out, so Jarvis identified where our backup was and installed a clean out to avoid damaging the old pipe so he could clean the backup. Jarvis was professional, informative, and very friendly. We will use him again in the future. Highly recommend Pauley's Plumping in Roanoke, Virginia.
Price assessment: Reasonable price
Price: $700–800
Response from the owner · 6 months ago
Thanks, Eleanor we really appreciate the nice and kind review. So thoughtful. I was so happy to help out with your plumbing issue.
Rob Folden8 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Pauley's Plumbing is top notch! Jarvis has been to my house twice and both times he has been very fair and extremely knowledgeable. I will forever recommend Jarvis and Pauley's Plumbing.
Price assessment: Great price
Price: $100–200
Services: Plumbing pipe repair, Service not listed
Response from the owner · 8 months ago
Thanks, Patty. We really appreciate the kind words and the great review.
Megan AbbottLocal Guide · 77 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Jarvis is amazing!! He saved our house from flooding. I called him in a panic as water poured out of a broken line. He quickly told me exactly what to do. He’s knowledgeable and friendly. Without him I cannot imagine the amount of damage the water would have caused. Thanks Jarvis ❤️
Response from the owner · 9 months ago
Thanks Megan, I really appreciate your kind words, thank you. I’m so glad that you called and that I could help.
Madison Smith3 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
He called right back, came when he said. He was pleasant and professional. Very thorough in his work, very happy. Would highly recommend him and use him.again
Price assessment: Great price
Price: $100–200
Services: Drain cleaning
Response from the owner · 11 months ago
Thanks Veronica, I really appreciate the great review and please call back with any plumbing issues. Thanks again.
Meagan Waid2 reviewsiTotal number of Google reviews Meagan has written across all businesses on Google Maps, not just this one.
Replaced water lines at my mom’s house and was super quick and kind. He made everything, including the yard look just as it was before starting!! Even replaced the grass after filling in where the yard was dug up. Would 10/10 recommend to friends and family.
Jarvis did a lot of work for us over the past year and I can't recommend him enough. He is professional, trustworthy, and reliable. I found a plumber for life. Thank you for your great work!
Response from the owner · a year ago
Thanks Micheal, That was a lot of kind words! I was really glad to help. Thank’s for taking your time to post this really kind review. If you have any future plumbing issues please call.
