Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Pauleys Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Pauleys Plumbing

Salem, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 62 Google reviews

📞 Call (540) 815-1117Request a call back

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pauleys Plumbing is better than 99% of septic tank services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pauleys Plumbing is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pauleys Plumbing is better than 99% of septic tank services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pauleys Plumbing is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pauleys Plumbing is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pauleys Plumbing is better than —% of septic tank services.–
—

Reviews for your job

Customers hired Pauleys Plumbing for 6 kinds of job.

Pauleys Plumbing for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$383–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 36

All 6 Google reviews tagged “Sewer repair”

Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast and friendly service. Returns your calls and shows up when stated. FIVE STARS.

Reasonable priceDrain cleaningSewer repair
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I just want to say that Jarvis was amazing. Dealing with sewer line troubles for a couple of weeks and Jarvis came out and did an outstanding job. I highly recommend Pauleys Plumbing for all your needs. Very knowledgeable, honest and willing to help in any circumstance!!

Plumbing leak detectionSewer repair+ Responsiveness+ Quality+ Professionalism
Walker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My wife and I recently had Jarvis come to do some work at our house. From the very first time I met Jarvis I knew he was genuine in not only his character, but his desire to help fix the problem we had. Jarvis was prompt, detailed, and explained everything as he went. We had a tricky situation going on with a sewer…

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had old sewer pipes that had rusted through so we needed all new pipes. Jarvis came and rerouted our pipes because replacing the old pipes would have required destroying the floor in our new addition. He worked extremely hard to get our job done in as few days as possible. He is honest and fair and one of the…

Sewer repair
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jarvis came to the rescue. Our business has backed up 3 weeks in a row (we moved in 3 weeks ago) and he literally beat out the culprit. Great job!! Thank you for all your effort!

Customer photo from Karen's review
Sewer repair+ Responsiveness+ Punctuality+ Quality
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jarvis was great. He explained all the services he would provide for us and was straight forward about everything. He worked hard to get our sewer fixed. He not only knows what he is doing but he is a great person to get to know as he works at you home. He will be someone I call for future work cause I know he will…

Sewer repair+ Responsiveness+ Punctuality+ Professionalism

Price

$449+5% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair12$305–$1.1k
Drain cleaning11$205–$478
Sewer repair6$383–$2.1k
Plumbing leak detection4$54–$495
Plumbing leak repair4$248–$1.2k
Outdoor plumbing system repair2$321–$1.0k

Compare with

Sink's Septic & Drain Services logoSink's Septic & Drain ServicesExperts Score 96Salem · 4.97★Big Time Plumbing logoBig Time PlumbingExperts Score 96Salem · 5.00★Trent's Septic & Outdoors logoTrent's Septic & OutdoorsExperts Score 90Salem · 4.89★