Real estate agency · Utica, NY · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 68 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★131 Google reviews
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pavia Real Estate Residential five stars based on 131 reviews, with the owner responding to 92 percent of them. Clients frequently describe the agency as professional, knowledgeable, and highly responsive, noting that agents communicate regularly and guide buyers and sellers through complex transactions efficiently. Recurring themes include patience with first-time homebuyers, assistance with negotiations, and successful sales outcomes that often exceed initial price expectations.
Google rating: 5.0 out of 5 from 131 reviews (98% five-star).
Reviews on this page: 131 Google reviews (121 with written comments, 6 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 24, 2026.
Service: Real Estate Developer serving Utica, New York.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pavia Real Estate Residential: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pavia Real Estate Residential: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pavia Real Estate Residential: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pavia Real Estate Residential: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pavia Real Estate Residential: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 43.–
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Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
5.0of 5
5 stars12998%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
99%praise
Praise25899%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7529%
Would recommend6123%
Speed & response4517%
Quality & results2911%
Communication2610%
Honesty & trust156%
Price & value104%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rosemary Talarico and her assistant Amber's were very professional and knowledgeable in their trade.”
“I highly recommend that you give her a call if you are in the market to buy or sell a house.”
“My wife and I cannot recommend Aileen Basile of Pavia highly enough.”
“FROM BEGINNING TO END the experience was easy and quick.”
“Rosemary Talerico provided truly exceptional service over the past 5 months in selling my home.”
“She is a wonderful person who is easy to work with and truly cares about helping people during the process of moving.”
“Sabrina genuinely cares about her clients, and her professionalism, dedication, and kindness made all the difference.”
“She was always very responsive, guided us through every step, and helped us negotiate a great deal on our home.”
People customers mention
Sabrina22 reviews
Amber20 reviews
Arcuri14 reviews
Platt14 reviews
Rosemary13 reviews
Roe12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRoseann5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a wonderful experience. Rosemary Talarico and her assistant Amber's were very professional and knowledgeable in their trade. FROM BEGINNING TO END the experience was easy and quick. Rosemary took care of everything. She kept me up to date each step of the way. I highly recommend that you give her a call if…
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Rosemary Talerico provided truly exceptional service over the past 5 months in selling my home. She helped me find a quality contractor to prepare the house for sale, found a good home for our cat (which I could no longer keep), and provided the recommendation on the townhouse in which I now live.
Also, Rosemary was…
GGrace2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sabrina Arcuri was amazing. She’s thoughtful, kind, and was responsive to all of our questions. A true professional, selling a home is a life altering experience and she is there to guide you through all of the stages . I would recommend Sabrina to anyone looking to buy or sell a home. Thank you for all of your help.
DDarren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rosemary is a wonderful real estate agent to work with. She is always pleasant and very knowledgeable of the current trends in the central NY real estate market. As a seller of building lots, she has represented me and my family for many years. Throughout those years, she has always been an advocate for us. Prior to…
AAdamLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had a property Lester for 2 years with another realtor. After switching to Amber Platt she found a buyer within a month.
BBill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amber was professional, courteous, and very helpful throughout the entire purchase process.
I had a wonderful experience. Rosemary Talarico and her assistant Amber's were very professional and knowledgeable in their trade. FROM BEGINNING TO END the experience was easy and quick. Rosemary took care of everything. She kept me up to date each step of the way. I highly recommend that you give her a call if you are in the market to buy or sell a house. Her vast knowledge makes it easy...Thank you so much I appreciated all of your patience with me along the way.....Pavia Real Estae......ask for Rosemary Talarico.....
J
James Deyulio1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Rosemary Talerico provided truly exceptional service over the past 5 months in selling my home. She helped me find a quality contractor to prepare the house for sale, found a good home for our cat (which I could no longer keep), and provided the recommendation on the townhouse in which I now live.
Also, Rosemary was able to obtain a sale price which was higher than I anticipated.
She is a wonderful person who is easy to work with and truly cares about helping people during the process of moving.
Property types: Houses
G
Grace Nassar2 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Sabrina Arcuri was amazing. She’s thoughtful, kind, and was responsive to all of our questions. A true professional, selling a home is a life altering experience and she is there to guide you through all of the stages . I would recommend Sabrina to anyone looking to buy or sell a home. Thank you for all of your help.
Property types: Houses
A
Alexis K5 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
My husband and I had the pleasure of working with Luke Toukatly at Pavia Real Estate and we couldn’t recommend him more! As first time homebuyers and newlyweds, this was such a big and exciting chapter for us. We were in the process of buying our first home while also planning our wedding, and actually moved into our new home just one week before our wedding. Despite everything we had going on, the home buying process was incredibly smooth and stress free, which we truly attribute to Luke!
From the very beginning, Luke went above and beyond to guide us through the process. He was kind, knowledgeable, responsive, personable, and we always felt that he had our best interests at heart. He took the time to answer every question, explain each step, and make sure we felt confident in our decisions.
We are so grateful for Luke’s guidance and support in helping us find our forever home during such an exciting chapter in our lives!
Property types: Houses
Response from the owner · 3 weeks ago
We’re thrilled to hear that Luke was able to make the home-buying process smooth and stress-free during such an exciting and busy time in your lives. Helping first-time homebuyers find their first home is incredibly rewarding, and we’re so happy Luke could be there to guide you every step of the way.
Congratulations on your beautiful new home and, of course, congratulations on your wedding! We’re honored that Luke and Pavia Real Estate could be a small part of such an exciting chapter in your lives.
Thank you for choosing Pavia, and we wish you both many happy years in your new home and together! ❤️
D
Darren Haddad2 reviewsiTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
Rosemary is a wonderful real estate agent to work with. She is always pleasant and very knowledgeable of the current trends in the central NY real estate market. As a seller of building lots, she has represented me and my family for many years. Throughout those years, she has always been an advocate for us. Prior to working with Pavia and Rosemary, we have had many other agencies representing us. None of them compare to Rosemary and what she has done for my family’s development.
Property types: Undeveloped land
C
Connor Savage7 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
We had a property Lester for 2 years with another realtor. After switching to Amber Platt she found a buyer within a month.
Response from the owner · 3 months ago
Thank you so much for choosing Amber Platt as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Residential for all your future real estate needs!
B
Bill Parry1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Amber was professional, courteous, and very helpful throughout the entire purchase process.
Response from the owner · 3 months ago
Thank you so much for choosing Amber Platt as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Residential for all your future real estate needs!
K
Karim Arida6 reviewsiTotal number of Google reviews Karim has written across all businesses on Google Maps, not just this one.
Buying our first home was stressful, especially since we were purchasing from out of state, but Sabrina went above and beyond to make the entire process as smooth as possible. She was always very responsive, guided us through every step, and helped us negotiate a great deal on our home. Even after closing, she continued to help us get settled following our big move, which we truly appreciated. Sabrina genuinely cares about her clients, and her professionalism, dedication, and kindness made all the difference. We couldn’t have asked for a better realtor and highly recommend her to anyone looking to buy a home.
Response from the owner · 3 months ago
Congratulations on the purchase of your first home! We’re thrilled to hear about your experience with Sabrina Arcuri - her dedication and expertise truly shine. We appreciate your trust in both her and Pavia Real Estate, and we look forward to working with you again in the future!
N
Napolean Yute1 reviewiTotal number of Google reviews Napolean has written across all businesses on Google Maps, not just this one.
My realtor went above and beyond to help me secure my first home.
Response from the owner · 4 months ago
Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Residential for all your future real estate needs!
