Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Paw Haven 4.6 out of 5 based on 216 reviews, with the owner responding to 49% of comments. Customers frequently praise the clean facilities, friendly staff, and convenient amenities like daycare, boarding, grooming, and live camera access. Recurring themes highlight punctual communication and the pets' enjoyment of socialization. However, lower-rated reviews cite issues with inconsistent customer service, facility cleanliness, and failures in administering specific medical treatments or providing timely updates during stays.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
216 Google reviews we collected
Phrases our text analysis found in 170 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I completely trust Paw Haven with Daisy and would highly recommend them to anyone looking for a caring, trustworthy daycare and boarding facility!”
“The front desk staff was very rude.”
“Conrad and Cecil have stayed at Paw Haven many times, and it has become our go-to place whenever we need to board them.”
“My dog Scout jumps out the car every morning when I drop him off - cannot recommend Paw Haven enough!”
“Beyond the incredible staff, the facility itself is top-notch—it is spacious, exceptionally clean, and clearly designed with the dogs’ safety and enri…”
“Customer service was horrible and facility is dirty.”
“One day I checked the camera and saw a staff member sweetly holding and petting her, and it immediately put me at ease.”
“Also, that $50 surcharge was because I was 6 minutes late, 2:06.”
“That moment really showed me how much the staff genuinely cares about the dogs.”
“The team at Paw Haven has great communication, are always punctual, and devote their time to my fur baby when I can’t be with him.”
“Prices are fair, the facilities are clean, and the humans are talented caretakers.”
“I called the next day to speak to the manager so they could talk me through this because I honestly didn’t understand why it was so expensive.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Paw Haven for 5 kinds of job. Pick one to see what they paid and said.
Tucked away in the corner but lots of parking. Clean space. Video screen when you come in so you can see your dog. Staff is friendly. Grooming is available as well as daycare
I am so grateful for these folks. I can rest easy knowing my dog is safe and happy with them.
I’ve been bringing my dog Daisy H. to Paw Haven for just over a year, and I couldn’t be happier with them. I use daycare while I’m working full-time, and knowing Daisy is getting exercise, attention, and great care gives me so much peace of mind. I also frequently use their luxury boarding when I travel, and the…
Paw Haven has been so great to my French Bulldog Chrome! Balancing my work schedule can be difficult but having access to daycare and boarding has made things so much easier. Chrome enjoys running to the staff every morning but also his playtime with his fellow frenchies and other friendly friends at daycare. The…
We love Paw Haven! Every employee shows they care and gives every pet the care they need! They also have great communication with pet parents!
Paw Haven is Neiman’s favorite place! I tell him we’re going to daycare and he runs to the door. I am so thankful Neiman has a place like this to play, socialize, and get his energy out. The staff is amazing, they always pay attention to his needs and communicate every step of the way! I love the pictures they…
| Job | Reviews | Category typical |
|---|---|---|
| Dog daycare | 17 | — |
| Dog boarding | 12 | — |
| Dog grooming | 7 | — |
| Other pet daycare | 2 | — |
| Other pet boarding | 2 | — |
4.6 ★★★★★ 216 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tucked away in the corner but lots of parking. Clean space. Video screen when you come in so you can see your dog. Staff is friendly. Grooming is available as well as daycare
I am so grateful for these folks. I can rest easy knowing my dog is safe and happy with them.
I’ve been bringing my dog Daisy H. to Paw Haven for just over a year, and I couldn’t be happier with them. I use daycare while I’m working full-time, and knowing Daisy is getting exercise, attention, and great care gives me so much peace of mind. I also frequently use their luxury boarding when I travel, and the camera is such a wonderful feature. When I first boarded Daisy, I was nervous because she can get anxious when I’m away. One day I checked the camera and saw a staff member sweetly holding and petting her, and it immediately put me at ease. That moment really showed me how much the staff genuinely cares about the dogs. I completely trust Paw Haven with Daisy and would highly recommend them to anyone looking for a caring, trustworthy daycare and boarding facility!
Paw Haven has been so great to my French Bulldog Chrome! Balancing my work schedule can be difficult but having access to daycare and boarding has made things so much easier. Chrome enjoys running to the staff every morning but also his playtime with his fellow frenchies and other friendly friends at daycare. The team at Paw Haven has great communication, are always punctual, and devote their time to my fur baby when I can’t be with him. Thank you Paw Haven!
We love Paw Haven! Every employee shows they care and gives every pet the care they need! They also have great communication with pet parents!
Paw Haven is Neiman’s favorite place! I tell him we’re going to daycare and he runs to the door. I am so thankful Neiman has a place like this to play, socialize, and get his energy out. The staff is amazing, they always pay attention to his needs and communicate every step of the way! I love the pictures they upload each day of daycare and having the option to tune into the cameras to see how he's doing/who he's playing with. The theme days are so thoughtful and fun! Bringing him here feels like family, i know he is always safe. Thank you so much Paw Haven!
Khuno loves it
Thank you Connor for the review! It is always our pleasure to have Khuno stay with us at Paw Haven for all your daycare and boarding needs.
Paw Haven is my dogs favorite place to be! He has so much fun everytime he goes. The place is always very clean and the staff is extremely friendly and knowledgeable. We cannot give enough praises to Paw Haven for how well they take care of my dog. Thank you all so much for all you do!
Conrad and Cecil have stayed at Paw Haven many times, and it has become our go-to place whenever we need to board them. The staff is always incredibly friendly and welcoming, and we especially love that they know our dogs when they come in. There’s something very reassuring about leaving them somewhere they’re recognized and greeted so warmly. We always book the luxury suite for them, and being able to check the cameras is one of our favorite things about Paw Haven. We can peek in during the day to see what they’re up to and, yes, we’re those dog parents who also check the private camera at night just to see them curled up and sleeping! It really does make being away from them so much easier. We also love getting photos every day, and the fun themed photo shoots are always a highlight. We’ve gotten some wonderful pictures over the years. Leaving our dogs behind when we travel is never easy, but knowing ours are somewhere they’re comfortable, well cared for, and happy makes all the difference. We’re so glad to have Paw Haven and highly recommend them!
Marc, Thank you so much for the incredibly thoughtful review! We are so proud to be Conrad and Cecil's home away from home. They always look amazing in their outfits whatever the occasion may be.
My golden retriever pup Nelly absolutely loves spending time at Paw Haven! The facilities are amazing and the staff are all so kind. You can drop your furry friend off and feel confident they will get the best treatment and care possible all day. Right now Nelly receives individual care (because she is not yet spayed) but we can’t for her to be able to play with all the other pups onsite. The best part… we love getting daily report cards and photos of Nelly while we’re at work. Prices are fair, the facilities are clean, and the humans are talented caretakers. Definitely check it out!!
Thank you Emma for the wonderful review! We love caring and taking pictures of Nelly to send through daily report cards for pet parents. Your feedback is truly appreciated!
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
