Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts

Experts Reviews · Company report
Paw Haven logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%30+7.3Value 14%76+10.7Replies to reviews 7%51+3.6Craft & service penalty55−4.5Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

Paw Haven

West Haven, CT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 104 mobile dog groomers · 4.6★ from 216 Google reviews

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Report card

Percentile vs other mobile dog groomers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paw Haven is better than 65% of mobile dog groomers.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paw Haven is better than 30% of mobile dog groomers.D
30
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paw Haven is better than 55% of mobile dog groomers.C
55
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paw Haven is better than 76% of mobile dog groomers.B
76
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paw Haven is better than 100% of mobile dog groomers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paw Haven is better than 51% of mobile dog groomers.C
51

Reviews for your job

Customers hired Paw Haven for 5 kinds of job.

Paw Haven for dog boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.17
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 37/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 12 Google reviews tagged “Dog boarding”

Grace11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been bringing my dog Daisy H. to Paw Haven for just over a year, and I couldn’t be happier with them. I use daycare while I’m working full-time, and knowing Daisy is getting exercise, attention, and great care gives me so much peace of mind. I also frequently use their luxury boarding when I travel, and the…

Reasonable priceDog boardingDog daycare
Kenya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paw Haven has been so great to my French Bulldog Chrome! Balancing my work schedule can be difficult but having access to daycare and boarding has made things so much easier. Chrome enjoys running to the staff every morning but also his playtime with his fellow frenchies and other friendly friends at daycare. The…

Great priceDog boardingDog daycare
shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paw Haven is my dogs favorite place to be! He has so much fun everytime he goes. The place is always very clean and the staff is extremely friendly and knowledgeable. We cannot give enough praises to Paw Haven for how well they take care of my dog. Thank you all so much for all you do!

Reasonable priceDog boardingDog daycare
Marc10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Conrad and Cecil have stayed at Paw Haven many times, and it has become our go-to place whenever we need to board them. The staff is always incredibly friendly and welcoming, and we especially love that they know our dogs when they come in. There’s something very reassuring about leaving them somewhere they’re…

Reasonable priceDog groomingDog boarding
JennaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

For our pup, Stella, Paw Haven is truly the happiest place on earth! When I drop her off in the mornings, she can barely contain herself and wiggles uncontrollably with excitement when she realizes she gets to spend the day with her favorite two-legged and four-legged friends. We've been taking her here for years,…

Great priceDog boardingDog daycare
Paige5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hank loves his Paw Haven!

Customer photo from Paige's review
Dog boardingDog daycare
Evelyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our dogs are always so happy to go here!!

Dog boardingDog daycare
TaylorLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

I want to start this out by saying I’ve brought both of my dogs to PH since the fall of 2022. I’ve recommended and sent so many people to Paw Haven. I let the first incident go because we had such a great experience, until this summer. Our dogs (that are never separated) were separated overnight into 2 kennels.…

Customer photo from Taylor's reviewCustomer photo from Taylor's reviewCustomer photo from Taylor's review
OverpricedDog boardingDog daycare
AJP2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I want to start by saying that we have loved Paw Haven the last few years and up until recently our pup seemed very well cared for and the staff had been great. Over the last couple weeks we have noticed a drastic change in service and care. Our dog has come home smelly which was never a thing before. When we have…

Not sureDog boardingDog daycare
Lacey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My little guy Gus loves it here so much that we’ve moved out of town and I still drive out of my way weekly to bring him to daycare. I appreciate that he can flow inside/outside with similar tempered dogs, and there are always 2-3 people watching the pups. He is a bit shy with new humans at times but he always runs…

Dog groomingDog boardingDog daycare
Tess2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I left my dog at Paw Haven for a week, and I'd never left her there before. It is a lovely facility and they have a thorough interview process, so I figured they'd do a great job. When I went to pick her up, I had to wait 45 minutes because they told me they were bathing her because she'd had diarrhea and her fur…

OverpricedOther pet boardingDog groomingDog boarding
LEONARD8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceOther pet boardingDog groomingOther pet daycare

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 43%Overpriced 14%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Dog daycare17—
Dog boarding12—
Dog grooming7—
Other pet daycare2—
Other pet boarding2—

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