iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%94+24.5Value 15%93+14.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 96 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★41 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Paws R Us In-Home Mobile Grooming five out of five stars based on forty-one reviews. Customers frequently praise the convenience of in-home service, which reduces stress for anxious, senior, or nervous pets during nail trims, baths, and full grooms. Recurring themes include punctuality, flexible scheduling, and clear communication from groomers who handle difficult animals with patience. The owner responds to all reviews, and no low-star critiques are present in the provided excerpts.
Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
Reviews on this page: 41 Google reviews (35 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Pet Service serving Phoenix, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paws R Us In-Home Mobile Grooming: 98/100 on this factor. Category median: 79.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paws R Us In-Home Mobile Grooming: 94/100 on this factor. Category median: 71.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paws R Us In-Home Mobile Grooming: 93/100 on this factor. Category median: 94.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paws R Us In-Home Mobile Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars41100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
100%praise
Praise60100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price528%
Reasonable1372%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1728%
Quality & results1525%
Speed & response1118%
Would recommend1118%
Communication35%
Honesty & trust35%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are polite, and offer top notch customer service.”
“She always does a wonderful job with all four of my babies!”
“I have been using paws r us for 3 years they are always on time.”
“I would definitely give the service I receive five stars!”
“Our groomer, Kat, has been amazing, and she communicates well with me about how the dogs are doing.”
“We drive across town to see her and wouldn’t trust our dogs with anyone else.”
People customers mention
Irene4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Paws R Us In-Home Mobile Grooming for 7 kinds of job. Pick one to see what they paid and said.
KarenLocal Guide · 188 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have used Paws R Us for over 2 years now. I have two senior terrier mix dogs who are nervous at the groomers. Their in home model really works to put my pups more at ease during grooming visits. All you need to provide is a space (laundry sink in my case) and a couple of towels. Our groomer, Kat, has been…
Reasonable priceDog grooming
Cayce11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We absolutely love Irene! She’s not only our favorite groomer, but I consider her a dear friend! She always does a wonderful job with all four of my babies! We’re a forever customer!
Steve1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Paws R Us is an exceptional grooming service. They are polite, and offer top notch customer service. Justin, our groomer, Is Polite, great to work with and is amazing at his job. He takes great care of our puppy every time! Exceptional grooming every time...
Reasonable priceDog full service grooming
TinaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Paws R Us, specifically Rowan, have been a life saver. We have two Boston Terriers, one who hates getting his nails trimmed. The ease and flexibility of in- home visits, coupled with the exceptional communication of the company and our technician, has made this such a wonderful process/experience and reduced the…
cindy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am very pleased with the exceptional service I received for my dog autumn. The groomer is so patient and so good with my senior dog who has severe anxiety. I will always use the in-home service for her nail trim. I would definitely give the service I receive five stars!!!
Reasonable priceDog nail trimming
BrandyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
So great with our dachshund and absolutely worth the convenience and they do an amazing job! Highly recommend!!
Reasonable priceDog anal gland expressionDog nail trimming
I have used Paws R Us for over 2 years now. I have two senior terrier mix dogs who are nervous at the groomers. Their in home model really works to put my pups more at ease during grooming visits. All you need to provide is a space (laundry sink in my case) and a couple of towels. Our groomer, Kat, has been amazing, and she communicates well with me about how the dogs are doing. I highly recommend Paws R Us. I am in the far north Scottsdale area.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 4 days ago
Thank you so much for your continued trust in us over the past two years, Karen! Kat will be so happy to hear your kind words. We know how important it is to make senior pets feel safe and comfortable, especially when they get nervous about grooming. We’re so glad our in-home dog grooming service has helped make the experience more relaxed for you and your two pups in North Scottsdale. Thank you for recommending Paws R Us In-Home Mobile Grooming.
We look forward to caring for your sweet terriers for many more visits to come!
Cayce Elle11 reviewsiTotal number of Google reviews Cayce has written across all businesses on Google Maps, not just this one.
We absolutely love Irene! She’s not only our favorite groomer, but I consider her a dear friend! She always does a wonderful job with all four of my babies! We’re a forever customer!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog grooming and styling, Dog nail trimming
Response from the owner · 3 weeks ago
Thank you so much for the heartfelt review, Cayce! We’re so happy to hear how much you love Irene and that she takes such wonderful care of all four of your babies. At Paws R Us In-Home Mobile Grooming, we’re incredibly grateful for your trust and loyalty, and we’re honored to be part of your pets’ care. We look forward to many more happy grooming visits with Irene!
Steve O.1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Paws R Us is an exceptional grooming service. They are polite, and offer top notch customer service. Justin, our groomer, Is Polite, great to work with and is amazing at his job. He takes great care of our puppy every time! Exceptional grooming every time...
Price assessment: Reasonable price
Services: Dog full service grooming
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Steve! We’re thrilled to hear that Justin continues to provide exceptional care and grooming for your puppy. At Paws R Us In-Home Mobile Grooming, we truly appreciate your trust and are so glad you’ve had such a positive experience with our in-home dog grooming service. We look forward to seeing Justin and your pup again soon!
Tina TallericoLocal Guide · 12 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Paws R Us, specifically Rowan, have been a life saver. We have two Boston Terriers, one who hates getting his nails trimmed. The ease and flexibility of in- home visits, coupled with the exceptional communication of the company and our technician, has made this such a wonderful process/experience and reduced the stress levels for us and both dogs. Would recommend their services 100x.
Response from the owner · 3 weeks ago
Thank you so much for the amazing review and recommendation, Tina! We’re so happy to hear that Rowan has made nail trimming for your Boston Terriers a more comfortable and stress-free experience. At Paws R Us In-Home Mobile Grooming, we truly value clear communication and compassionate care, and we’re thrilled that the convenience of in-home pet grooming has made things easier for your whole family. We look forward to seeing you and your pups again soon!
cindy Isit4 reviewsiTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
I am very pleased with the exceptional service I received for my dog autumn. The groomer is so patient and so good with my senior dog who has severe anxiety. I will always use the in-home service for her nail trim. I would definitely give the service I receive five stars!!!
Price assessment: Reasonable price
Services: Dog nail trimming
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Cindy! We’re thrilled to hear that Autumn received such patient and gentle care, especially with her anxiety. At Paws R Us In-Home Mobile Grooming, we’re honored to provide stress-free grooming and nail trimming for dogs in the comfort of their own home. We look forward to caring for Autumn again at her next visit!
Brandy MillsLocal Guide · 14 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
So great with our dachshund and absolutely worth the convenience and they do an amazing job! Highly recommend!!
Price assessment: Reasonable price
Services: Dog anal gland expression, Dog nail trimming
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review and recommendation, Brandy! We’re thrilled to hear that your dachshund had such a great experience and that you enjoyed the convenience of having grooming done right at home. Paws R Us In-Home Mobile Grooming is proud to provide caring, stress-free grooming for every pup. We look forward to seeing you both again for the next spa day!
airianna troutt14 reviewsiTotal number of Google reviews airianna has written across all businesses on Google Maps, not just this one.
Love the convenience of having Oksana come in home to help take care of my fur babies grooming without them feeling anxious in a grooming salon. She is always professional, kind, and truly displays that she loves what she does!
Price assessment: Reasonable price
Services: Dog bathing and blow dry, Dog nail trimming
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Airianna! We’re thrilled to hear that Oksana makes grooming such a comfortable and positive experience for your fur babies. At Paws R Us In-Home Mobile Grooming, we’re passionate about providing gentle grooming for anxious pets in the comfort of their own home. We look forward to seeing you and your fur babies again soon!
Karla Perez10 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry
Response from the owner · 3 weeks ago
Thank you so much for your kind words and for trusting us with your pet, Karla! We truly appreciate you recognizing the consistent, thorough care we provide. Paws R Us In-Home Mobile Grooming is proud to offer dependable, stress-free grooming right at home. We look forward to seeing you again for your next grooming visit!
Dave T2 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
I have been using paws r us for 3 years they are always on time.I have a yorkie a. Maltese and a maltipoo. Oksana is the groomer she is very patient. With Them and does an excellent job grooming them. I would definitely recommend her and paws r us
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Thank you so much for your wonderful review and for trusting Paws R Us In-Home Mobile Grooming for the past three years, Dave! We’re so happy to hear that Oksana has been patient and caring with your Yorkie, Maltese, and Maltipoo while providing excellent in-home dog grooming. Your continued support and recommendation mean so much to us.
We look forward to seeing all three of your pups again for another stress-free grooming experience!
Laurie Bretz6 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Irene showed up right on time. She trimmed both of our dogs nails without any issues. She was done in 30 minutes. Irene was very nice and personable. Our dogs tend to be very anxious so it is wonderful to have this service done in our own home. Thank you Irene and Paws R Us!
Price assessment: Reasonable price
Services: Dog nail trimming
Response from the owner · 3 months ago
Thank you so much for your wonderful review, Laurie! We're so happy to hear that Irene made your visit a great experience with gentle, efficient nail trimming for dogs. We know how important a familiar environment is for anxious pets, and we're glad our stress-free grooming approach helped both of your dogs feel more comfortable.
Thank you for choosing Paws R Us In-Home Mobile Grooming. We look forward to seeing you, Irene, and your pups again next time!
