iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%47+11.4Value 14%79+11.2Replies to reviews 7%51+3.6Craft & service penalty69−3.1Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 12%
4.6★★★★★327 Google reviews · 24 photos
82%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Pawsitively Perfect Grooming & Self Bathe at a glance
Google reviewers rate the business 4.6 out of 5 based on 327 reviews, with the owner responding to 54 percent of comments. Customers frequently praise the staff for their gentleness with anxious or senior pets, effective communication regarding health issues, and reasonable pricing for grooming and self-bathe services. However, a pattern of low-star reviews cites instances of pets being bruised or injured during handling, alongside complaints about unprofessional staff conduct and a lack of accountability when addressing customer concerns.
Google rating: 4.6 out of 5 from 327 reviews (82% five-star).
Reviews on this page: 327 Google reviews (257 with written comments, 46 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 19, 2026.
Service: Pet Groomer serving Kettering, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pawsitively Perfect Grooming & Self Bathe: 67/100 on this factor. Category median: 86.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pawsitively Perfect Grooming & Self Bathe: 47/100 on this factor. Category median: 82.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pawsitively Perfect Grooming & Self Bathe: 69/100 on this factor. Category median: 97.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pawsitively Perfect Grooming & Self Bathe: 79/100 on this factor. Category median: 100.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pawsitively Perfect Grooming & Self Bathe: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pawsitively Perfect Grooming & Self Bathe: 51/100 on this factor. Category median: 56.C
51
Bar = this company · dark tick = category median.
Star ratings
327 Google reviews we collected
4.6of 5
5 stars26882%
4 stars247%
3 stars52%
2 stars103%
1 star206%
Praise vs complaints
Phrases our text analysis found in 257 written reviews
91%praise
Praise25791%
Complaints269%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1037%
Reasonable1659%
Overpriced14%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9333%
Quality & results8630%
Would recommend4014%
Price & value269%
Speed & response207%
Communication104%
Honesty & trust83%
What customers talk about
We read 257 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…rom blood, sweat, tears, investment of funds he sought hard and his professional to dedication to anything he starts.…”
“The owner is so unprofessional and the chain of command is poor.”
“Her attention to detail to our mini bernedoodles is incredible and they are cut just perfect and the extra details and care she gives them makes both…”
“When I let them know it was a terrible job they didn't care.”
“…I have never been disappointed they always do an amazing job with him highly recommend this place for getting your pets groomed!…”
“We will not be back.”
“Reasonable prices (compared to some local competitors) and they graciously let me arrive a little late - please don’t do that to them, by the way… Wil…”
“They are very expensive and they don't give your babies no accessories and for the price they charge they should had”
“After trying to clean them ourselves with no success, I called Pawsitively Perfect and they got them in the right away.”
“Work is done in a timely manner and are good at communicating if any changes need made or if questions arise.”
“We wish to genuinely express gratitude to Charity who groomed Cake the cat, Kara who groomed Callie Sue the cat, Regan who groomed Abbey our 3 pound C…”
“She lied about my husband, and after I wrote this review the owner called me to tell me off.”
People customers mention
Adrian7 reviews
Amber6 reviews
Brittany5 reviews
Angel5 reviews
Regan3 reviews
Shepard3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pawsitively Perfect Grooming & Self Bathe for 8 kinds of job. Pick one to see what they paid and said.
Sherrie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Kara is amazing with our dogs and we have been so pleased! They love going to her and they always come home looking so good! Her attention to detail to our mini bernedoodles is incredible and they are cut just perfect and the extra details and care she gives them makes both our fur babies and us very happy! We highly recommend her!
Great priceDog ear cleaningDog anal gland expressionDog grooming
debby5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rylee did a wonderful job grooming Mandy yesterday. Rylee had pointed out a small pink bump on Mandy’s left paw that I had not noticed. I took Mandy to vet yesterday afternoon. The vet thought Mandy had stepped on something that poked her skin. I appreciate that Rylee had pointed this out to me so it could be taken care of. Thank you Rylee.
Dog grooming
Gaby5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ashley is the best and always takes care of my baby making her look amazing! (Before and after)
Reasonable priceDog bathing and blow dryDog grooming and stylingDog nail trimming
Jennifer16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I could never thank these ladies enough and i will forever be in their debt!! They are amazing! Tuesday afternoon my husband and I came home from the grocery store and our house was on fire with all of our fur babies trapped inside. We have 3 Australian Shepherds and 1 tiny little chihuahua. We have never been so…
Bruce9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My dog Pepper has come here for the last 10 years. We have always been happy with the service and care that they took with our little pup. Pepper always looked great. Thanks for doing an amazing job with her. We will miss bringing her to you.
Great priceDog full service grooming
Beverly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kara does wonders for Ziggy, I think she is a puppy whisperer! He comes out so beautiful, never stressed, and is always excited to see her. It is amazing that he holds so still for her. Thanks Kara!
Reasonable priceDog groomingDog bathing and blow dryDog full service grooming
Kara is amazing with our dogs and we have been so pleased! They love going to her and they always come home looking so good! Her attention to detail to our mini bernedoodles is incredible and they are cut just perfect and the extra details and care she gives them makes both our fur babies and us very happy! We highly recommend her!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Samuel ChadwickLocal Guide · 102 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Rylee did a wonderful job grooming Mandy yesterday. Rylee had pointed out a small pink bump on Mandy’s left paw that I had not noticed. I took Mandy to vet yesterday afternoon. The vet thought Mandy had stepped on something that poked her skin. I appreciate that Rylee had pointed this out to me so it could be taken care of. Thank you Rylee.
Services: Dog grooming
Jessie MillerLocal Guide · 15 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
As you enter the parking lot, you are greeted by crisp white exterior, clean yard, enough customer parking, welcoming double doors for entry And exit.
Upon entering the business, you are warmly greeted by staff uniforms, smiles and customer information verified for pet safety and security. You will be able to view the self bathing room which is supplied with top of the line items and you will also view their selfie photo booth for your freshly groomed pet.
We took our 5 babies!!! Each for a report card, bandana or tie, lots of kisses and doating over by staff. They each received baths, dries, nails, ears, patience and understanding as well as their report card and accessory.
We wish to genuinely express gratitude to Charity who groomed Cake the cat, Kara who groomed Callie Sue the cat, Regan who groomed Abbey our 3 pound Chinese crested powderpuff, Mattea who groomed my prized Loverboy Hairy Hairless Chinese Crested whopping 6 pounder. The one staff who needs improvement but bathed, dried and bandana with report card Scarlett my Service Dog Lab is Rylee. She forgot to trim nails and clean her ears. Otherwise very nicely bathed!!!!
We weren't sure what to expect for charges. We had no issue with final total and even tipped Rylee as she did earnestly perform main goal.
You will have an EXTRAORDINARY experience with this company. I've known Adrian 15 years, he has grown this from blood, sweat, tears, investment of funds he sought hard and his professional to dedication to anything he starts. The staff highly valued he and Mrs Meg and appreciate to work in such an Amazingly creative field, for 2 very wonderful owners and so many precious fur customers.
May they each continue to succeed And prosper. Thank you again ladies see you again
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Cat grooming, Cat bathing, Cat nail trimming, Dog full service grooming, Dog nail trimming
Pink1 reviewiTotal number of Google reviews Pink has written across all businesses on Google Maps, not just this one.
I could never thank these ladies enough and i will forever be in their debt!! They are amazing! Tuesday afternoon my husband and I came home from the grocery store and our house was on fire with all of our fur babies trapped inside. We have 3 Australian Shepherds and 1 tiny little chihuahua. We have never been so scared!! Miraculously we were able to get them all out, but they were suffering from smoke inhalation and covered in the blackest, thickest smoke and soot we had ever seen. After trying to clean them ourselves with no success, I called Pawsitively Perfect and they got them in the right away. They did a wonderful job! All of our dogs now look, smell and feel wonderful! We are so touched by the level of generosity and love and care they showed to our family ❤️ thank you all from our whole hearts !!!
Bruce Cambigue9 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
My dog Pepper has come here for the last 10 years. We have always been happy with the service and care that they took with our little pup. Pepper always looked great. Thanks for doing an amazing job with her. We will miss bringing her to you.
Price assessment: Great price
Services: Dog full service grooming
Beverly Miner Edwards2 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Kara does wonders for Ziggy, I think she is a puppy whisperer! He comes out so beautiful, never stressed, and is always excited to see her. It is amazing that he holds so still for her. Thanks Kara!
Price assessment: Reasonable price
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Michele Boykin6 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Zoe had first appointment this week. The staff was friendly and helpful. Mattea did a great job! 🤗 She is familiar with Zoe’s temperament, which is definitely a plus. Zoe looked better after grooming and smelled good too.😊 Looking forward to next visit.
Thank you.
