Carpet cleaning service · Austin, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★1,405 Google reviews · 23 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$350typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Peace Frog for punctuality, professional communication, and effective cleaning of carpets, rugs, and upholstery. Recurring themes include efficient scheduling, text updates, and thorough stain removal. However, low-star reviews highlight patterns of unexpected price increases, billing errors, and poor customer service when addressing mistakes, such as refusing refunds or honoring initial quotes.
Google rating: 4.9 out of 5 from 1,405 reviews (97% five-star).
Reviews on this page: 1,405 Google reviews (1,101 with written comments, 16 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 24, 2026.
Service: Steam Cleaning Service serving Austin, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peace Frog Specialty Cleaning: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peace Frog Specialty Cleaning: 86/100 on this factor. Category median: 95.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peace Frog Specialty Cleaning: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peace Frog Specialty Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peace Frog Specialty Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peace Frog Specialty Cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
1,405 Google reviews we collected
4.9of 5
5 stars1,36197%
4 stars242%
3 stars70%
2 stars40%
1 star91%
Praise vs complaints
Phrases our text analysis found in 1,101 written reviews
99%praise
Praise2,34699%
Complaints261%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2729%
Reasonable5963%
Overpriced44%
Not sure33%
$350+18% vs typical steam cleaning services
Middle half of what 82 customers paid ($227–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude68229%
Quality & results62826%
Speed & response38916%
Would recommend27912%
Price & value1767%
Communication1617%
Honesty & trust572%
What customers talk about
We read 1,101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole process was smooth and i felt very comfortable with the cleaning specialist in my home, everything was professional and tidy!”
“When I tried to discuss the pricing and ask questions, the representative was rude and dismissive.”
“Peace Frog did a wonderful job cleaning the carpets, rugs and couch in our home.”
“The cleaning was okay but the customer service was terrible.”
“She was fast and thorough and even was able to get out a years long stain of slime (with some vinegar prep).”
“Arrived late and wanted to double the quoted price when they arrived.”
“Peace Frog is highly recommend to anyone who needs their carpets cleaned.”
“Before calling this company, I strongly recommend checking other places.”
“They are very personable, thorough, and very reasonably priced.”
“The job only lasts 3 months tops and is very expensive.”
“Overall, it was really easy to work with Peace Frog for my upholstery cleaning needs.”
“Nice people, love their transparency with the customer.”
People customers mention
Jason33 reviews
Danny27 reviews
Carlos23 reviews
Ryan22 reviews
James14 reviews
Jacob14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peace Frog Specialty Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Gail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★
The cleaning was okay but the customer service was terrible. They changed the price after we paid deposit because they put the size in their system wrong. They would not honor the price first given or even a discount for their error. They only offered free return delivery, a “hundred dollar value” but we dropped off…
Holly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Tor did an excellent job cleaning our carpets. She was really friendly and efficient. Definitely would recommend this company!
Paid $200–250Carpet steam cleaning
SamLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Peace Frog did a fantastic job on cleaning our rugs, chairs and couch. We had them do a very extreme clean.
Camille6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service! Competent, friendly and did a really good job cleaning my tile floors.
Paid $500+Reasonable priceService not listed
kathryn14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional company! Efficient, great communication and superb work. Thank you!!!
YenLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Overall, it was really easy to work with Peace Frog for my upholstery cleaning needs. I liked that after the initial submission on their site, I was able to provide more details, quotes, questions answered, etc via text. Day of service, the rep was friendly, polite, and professional. Also liked that they texted me when they were on their way.
The cleaning was okay but the customer service was terrible. They changed the price after we paid deposit because they put the size in their system wrong. They would not honor the price first given or even a discount for their error. They only offered free return delivery, a “hundred dollar value” but we dropped off the rugs and didn’t want free delivery. When I wrote a negative review, they refused to clean the carpets unless we removed the true review.
Price assessment: Overpriced
Price: $500+
Services: Pet stain & odor removal, Area rug cleaning
Carmen Padua7 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Peace Frog did a wonderful job cleaning the carpets, rugs and couch in our home. Specifically , Tor (Victoria) , was great! She was fast and thorough and even was able to get out a years long stain of slime (with some vinegar prep). The whole process was smooth and i felt very comfortable with the cleaning specialist in my home, everything was professional and tidy! I highly recommend this company!
Price assessment: Reasonable price
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Area rug cleaning
Response from the owner · 4 days ago
Thank you for the fantastic feedback. We are pleased to hear Tor provided such efficient, professional service and successfully removed those stubborn stains. We appreciate your recommendation and look forward to serving you again.
Holly Jenkins6 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Tor did an excellent job cleaning our carpets. She was really friendly and efficient. Definitely would recommend this company!
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 4 days ago
Thank you for your kind feedback. We are pleased to hear that you were satisfied with the service provided. We appreciate your recommendation and look forward to assisting you again in the future.
Sam NovaLocal Guide · 14 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Thank you for choosing our services for such an extensive cleaning project. We are delighted to hear that you are pleased with the results. We truly appreciate your feedback and hope to assist you again.
Tristin Sullivan2 reviewsiTotal number of Google reviews Tristin has written across all businesses on Google Maps, not just this one.
Fast, professional and my carpets look brand new without and chemical smell!!
Response from the owner · 6 days ago
Thank you for the feedback. We are pleased our team delivered an efficient, odor-free deep clean for your carpets. We appreciate your business and look forward to serving you again in the future.
Fred Wilder13 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Ryan was punctual, polite, and did an excellent job job cleaning our cushions. We will definitely use Peace Frog again!
Response from the owner · a week ago
Thank you for the kind words! We are delighted to hear that Ryan provided such excellent service. We look forward to helping you with your future cleaning needs. See you next time!
Valerie Garfias5 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
These guys always do a fantastic job. Highly recommend
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you for the fantastic feedback! We are thrilled to hear you had such a positive experience with us. We truly appreciate your recommendation and look forward to serving you again soon.
Camille Bunting6 reviewsiTotal number of Google reviews Camille has written across all businesses on Google Maps, not just this one.
Ryan and DJ went above my expectations for my appointment. Their professionalism and kind hearted nature is something refreshing in today’s age. Quality work on tile and grout, even better on carpet and rug. Great to hear the company treats their employees well too. All around great experience and a loyal customer has been gained 🙌
Response from the owner · a week ago
Thank you for the fantastic feedback. We are thrilled to hear Ryan and DJ provided such excellent service. Providing high-quality results for your home is our priority, and we appreciate your business!
kathryn gray14 reviewsiTotal number of Google reviews kathryn has written across all businesses on Google Maps, not just this one.
Exceptional company! Efficient, great communication and superb work. Thank you!!!
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much for your kind words! We are thrilled to hear you had such a positive experience with our team. We truly appreciate your support and look forward to working with you again.
