iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%67+9.5Replies to reviews 7%100+7.1Craft & service penalty77−2.3Momentum penalty51−4.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★435 Google reviews · 18 photos
97%five-star reviews
4.60★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Peak City Puppy 4.9 out of 5 based on 435 reviews, with the owner responding to 80% of them. Customers frequently praise the punctuality, detailed communication, and daily photo updates provided during dog walking, boarding, and pet sitting services. However, low-star reviews indicate a recurring issue with billing practices, specifically complaints about full charges for canceled or unrendered services under a no-refund policy.
Google rating: 4.9 out of 5 from 435 reviews (97% five-star).
Reviews on this page: 435 Google reviews (407 with written comments, 27 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 23, 2026.
Service: Dog Walker serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Peak City PuppyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peak City Puppy: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peak City Puppy: 79/100 on this factor. Category median: 85.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peak City Puppy: 77/100 on this factor. Category median: 99.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peak City Puppy: 67/100 on this factor. Category median: 100.B
67
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peak City Puppy: 51/100 on this factor. Category median: 100.C
51
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peak City Puppy: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
435 Google reviews we collected
4.9of 5
5 stars42297%
4 stars20%
3 stars00%
2 stars10%
1 star102%
Praise vs complaints
Phrases our text analysis found in 407 written reviews
98%praise
Praise64398%
Complaints142%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price1239%
Reasonable1652%
Overpriced310%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13521%
Would recommend13521%
Quality & results10516%
Communication9114%
Honesty & trust8914%
Speed & response7211%
Price & value305%
What customers talk about
We read 407 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“And the whole team treated me really well and were super patient with all of my questions!”
“Highly recommend using this company for Pet services.”
“I cannot recommend Peak City Puppy enough—we will absolutely use them again!”
“Wonderful experience after some trial and error with my pup in the Cary area.”
“Additionally, the communication throughout with our sitter, Monica, included not only her write-ups of what/when/where but also including pics of our…”
“We have recently moved to Apex and being able to find such a reliable and loving people to take care of Joey was truly an amazing gift!”
“When I noticed something on my pet camera I was able to notify the cat sitter and they responded quickly.”
“The prices are pretty reasonable for what we need which is reliable, quality services.”
“Extremely disappointed in their performance and they’re not worth the money.”
People customers mention
Jordan10 reviews
Heather8 reviews
Karen8 reviews
Kim7 reviews
Apex6 reviews
Amy6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peak City Puppy for 5 kinds of job. Pick one to see what they paid and said.
Samara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Peak City Puppy was a great surprise for us! We have recently moved to Apex and being able to find such a reliable and loving people to take care of Joey was truly an amazing gift! Michelle and Cara are angels, Joey loves them! And the whole team treated me really well and were super patient with all of my questions! I definitely recommend them ❤️
Great priceDog walkingDog sitting (in-home)
Sarah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wonderful experience after some trial and error with my pup in the Cary area. We are lucky to have found Peak City Puppy!
Sittin'Local Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So impressed and relieved to have people who truly care about our animals and receiving messages and photos everyday was a plus. Special thank you specifically to Lindsey and Sandra!!!!
10 out of 10
Julia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional company and service! Caring staff who take excellent care of my dog when I am away. Cannot recommend enough !
Reasonable priceDog walking
Jamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Went through Peak City for boarding and dog walks and could not be happier with the service I got. My pet loved the walkers and people taking care of him and they always made sure to keep me up to date on how things were going. My favorite part is the nice pictures that are taken of your pet while they are being…
Luke3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Good pricing and easy to coordinate/schedule. The pet sitter visited my cat everyday I requested and sent me regular updates. When I noticed something on my pet camera I was able to notify the cat sitter and they responded quickly. Likewise when the feeder fell over the cat sitter notified me immediately. Great…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Samara dos Santos Freitas Mussolini3 reviewsiTotal number of Google reviews Samara has written across all businesses on Google Maps, not just this one.
Peak City Puppy was a great surprise for us! We have recently moved to Apex and being able to find such a reliable and loving people to take care of Joey was truly an amazing gift! Michelle and Cara are angels, Joey loves them! And the whole team treated me really well and were super patient with all of my questions! I definitely recommend them ❤️
Price assessment: Great price
Services: Dog walking, Dog sitting (in-home)
Response from the owner · 2 days ago
Samara, thank you for this lovely review. We are thrilled Joey adores Michelle and Cara and that our team was patient with your questions during your move. Your recommendation means a lot to us, and we are honored to be part of Joey’s care. We hope to see you both again soon.
Jordan
Owner
Sarah P3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Wonderful experience after some trial and error with my pup in the Cary area. We are lucky to have found Peak City Puppy!
Response from the owner · Edited 2 weeks ago
Thank you, Sarah P, for the five-star review. We are thrilled you found us after some trial and error and that your pup is settling in. We appreciate you choosing Peak City Puppy and look forward to supporting your pup’s continued progress.
Jordan
Owner
Sittin' Pretty Interiors, LLCLocal Guide · 18 reviewsiTotal number of Google reviews Sittin' has written across all businesses on Google Maps, not just this one.
So impressed and relieved to have people who truly care about our animals and receiving messages and photos everyday was a plus. Special thank you specifically to Lindsey and Sandra!!!!
10 out of 10
Price assessment: Reasonable price
Services: Cat sitting (in-home), Dog sitting (in-home)
Response from the owner · a month ago
Thank you for the glowing review. We're so glad our care and daily photos helped give you peace of mind. Lindsey and Sandra will be thrilled to hear your special thanks. We truly appreciate your trust and the 10 out of 10 rating.
Jordan
Owner
Julia Harshbarger3 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Exceptional company and service! Caring staff who take excellent care of my dog when I am away. Cannot recommend enough !
Price assessment: Reasonable price
Services: Dog walking
Response from the owner · Edited a month ago
Thank you, Julia, for the five-star review. We're glad you had a positive experience and appreciate you taking the time to share it. We'll keep working to improve so your next visit is even better. We look forward to welcoming you back.
Jamie Papasodero1 reviewiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Went through Peak City for boarding and dog walks and could not be happier with the service I got. My pet loved the walkers and people taking care of him and they always made sure to keep me up to date on how things were going. My favorite part is the nice pictures that are taken of your pet while they are being taken care of. Highly recommend using this company for Pet services.
Response from the owner · a month ago
We’re so happy to read this, Jamie. Knowing your pet enjoyed the walks and boarding and that our updates and photos kept you informed means a lot to us. Thank you for recommending our services, we look forward to caring for your pet again.
Jordan
Owner
Luke Berry3 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Good pricing and easy to coordinate/schedule. The pet sitter visited my cat everyday I requested and sent me regular updates. When I noticed something on my pet camera I was able to notify the cat sitter and they responded quickly. Likewise when the feeder fell over the cat sitter notified me immediately. Great communication overall. I intend to use this service again.
Services: Other pet sitting (in-home)
Response from the owner · a month ago
Thank you, Luke. We appreciate you sharing how smooth scheduling was and that our sitter visited daily while sending updates. It’s great to hear we responded quickly to your camera alert and the feeder issue. Your comments about communication mean a lot, and we look forward to caring for your cat again.
Jordan
Owner
Michael Oberle7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Peak City Puppy handled and cared for my cat's and dog during a short trip with care and understanding, even though our dog is a little crazy and territorial they were able to work around his temperament and still take care of his needs, walking and feeding.
Price assessment: Reasonable price
Services: Dog walking, Cat sitting (in-home)
Response from the owner · Edited a month ago
Thank you for the review, Michael. We are glad our team could care for your cat and your energetic, territorial dog and meet his walking and feeding needs with patience. We appreciate your trust and would be happy to help again.
Jordan
Owner
Jon and Marlene Thomas5 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Peak City Puppy has been a fantastic find and wonderful to work with! They were professional, caring, dependable, and treated our little ones like one of their own. Our family felt completely comfortable knowing our dogs were in such good hands for our week long vacation. Additionally, the communication throughout with our sitter, Monica, included not only her write-ups of what/when/where but also including pics of our babies with daily updates.
We highly recommend Peak City Puppy to anyone looking for a trustworthy and loving dog sitter. They made the entire experience of leaving our kiddo's for a week easy and stress-free.
A huge THANK YOU! from our family to Monica (our sitter) and to Jordan for making our onboarding process go super quick and easily. We'll definitely be using Peak City Puppy again!
Response from the owner · a month ago
Thank you so much, Jon and Marlene, for the wonderful review and for trusting Peak City Puppy with your pups. We’re thrilled Monica and Jordan made onboarding easy and that the daily updates and photos helped you relax during your vacation. Your recommendation means a lot to our team, and we look forward to caring for your family again.
Jordan
Owner
Leigh Lawrence5 reviewsiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
They took wonderful care of our 2 dogs while we were out of town. Being able to keep our dogs at home instead of boarding was such a blessing. They took tons of pics during each visit and provided a summary of each visit. I knew our dogs were in great hands the whole time! Highly recommend!
Price assessment: Great price
Services: Other pet sitting (in-home)
Response from the owner · 2 months ago
Thank you so much for trusting us with your dogs and for the wonderful review. We're thrilled the in-home visits, photos, and visit summaries gave you peace of mind while you were away. We look forward to caring for your pups again.
Jordan
Owner
Julia Washington6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
We went on a family vacation for a week and needed someone to care for our dog. So thankful to have found this company! Great communication, great prices and excellent care!! We truly appreciated the updates, pictures, and videos. This was our first time away from our dog and the entire process was smooth! They really make you feel at ease. I knew our dog was in great hands from the initial meeting. I highly recommend Kristine!! Her and her family took great care of our Bella. Again, thank you so much!!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 3 months ago
Thank you so much for trusting us with Bella during your family vacation and for your wonderful review. We’re thrilled the communication, updates, and care helped put you at ease and that the whole process was smooth. Kristine and her family loved caring for Bella and truly appreciate your recommendation. We look forward to caring for Bella again whenever you need us.
Jordan
Owner
