Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Customers frequently praise the company for punctual arrivals, clear communication, and reasonable labor pricing. Reviewers note that technicians often explain repair options thoroughly and provide maintenance advice. However, some lower-rated reviews criticize the lack of advance notice regarding diagnostic fees and cite long wait times for initial service appointments.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
519 Google reviews we collected
Phrases our text analysis found in 424 written reviews
Price verdicts customers left with their Google review
Middle half of what 14 customers paid ($175–$373) · gold mark = category median.
How often each topic comes up in the written reviews
We read 424 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Called Monday afternoon and received service the next day Service was quick, professional and the price was reasonable.”
“He quickly figured out what was wrong and replaced the element at a fair price.”
“I would highly recommend for your appliance repairs.”
“We will Never again purchase another Samsung product of any kind.”
“Ken did a fantastic job diagnosing and replacing the element in our Bosch double oven.”
“They ordered the repair part and it came in damaged.”
“He thoroughly explained what he was doing and changes he'd need to make.”
“Ken has always been very nice and on time with reasonable repair costs.”
“The Samsung fridge model number RF267AEBP was a very expensive model when it was bought and they discontinue making parts for it only after 12 years.”
“I just used Ken at Pear Tree Appliance repair and he was very responsive, explained each necessary step and my favorite trait was honesty.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pear Tree Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Ken did a fantastic job diagnosing and replacing the element in our Bosch double oven. He quickly figured out what was wrong and replaced the element at a fair price. Highly recommend!
Called Monday afternoon and received service the next day Service was quick, professional and the price was reasonable.
Technician Krosser was very professional and courteous. He fixed the issue to my dishwasher and he shared also several of the service that Pear Tree offers. Outstanding customer service!
Punctual, friendly, let me know the total expense of repairs vs solely the house call and diagnostics to make an informed decision. The labor costs were reasonable. The parts were expensive for my specialty icemaker. Those costs were out of their control, though. I have used their services in the past and highly…
I just used Ken at Pear Tree Appliance repair and he was very responsive, explained each necessary step and my favorite trait was honesty. You should give him a try
Ease of scheduling, very detailed and responsive. Technician was extremely informative and thoroughly explained all issues
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 29 | $132–$427 |
| Dishwasher repair | 22 | $153–$353 |
| Dryer repair | 19 | $146–$327 |
| Washer/dryer repair | 15 | $137–$360 |
| Washing machine repair | 14 | $114–$365 |
| Refrigerator repair | 13 | $295–$614 |
| Oven repair | 7 | $271–$536 |
| Stove, cooktop & oven repair | 4 | $196–$453 |
5.0 ★★★★★ 519 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ken did a fantastic job diagnosing and replacing the element in our Bosch double oven. He quickly figured out what was wrong and replaced the element at a fair price. Highly recommend!
Danny installed my new dishwasher and removed the old one. He thoroughly explained what he was doing and changes he'd need to make. He cleaned up everything, ran the dishwasher a few times, and explained to me how it should work any everything I should be mindful of. Absolutely recommend him and Pear Tree.
Called Monday afternoon and received service the next day Service was quick, professional and the price was reasonable.
Ken went above and beyond. Highly recommend.
Glad I could help with the washer Susan. Thanks for the review
Great honest work
Thank you for the review Cameron
Ken was thorough and was honest about my options.
Thanks for the review Jennifer
Technician Krosser was very professional and courteous. He fixed the issue to my dishwasher and he shared also several of the service that Pear Tree offers. Outstanding customer service!
We appreciate the review Patrizia. Glad we could help
Great personality and gave great information. I will definitely call back. I have used them twice now
We appreciate the review and you being a return customer Tracy
Danny was awesome!! Will certainly be hiring them next year!
glad to hear that Henry. Thanks for the review
Pleasant service experience. Very good advice.
Awesome. Thanks for the review Steven
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
