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Pearlie Sue Cleaning

House cleaning service · Chicago, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 52 garage cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 78%
5.0 ★★★★★ 46 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$362typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Pearlie Sue Cleaning at a glance

Google reviewers rate Pearlie Sue Cleaning five stars based on forty-six reviews, with the owner responding to eighty percent of comments. Customers frequently cite the team's punctuality, professional demeanor, and attention to detail when cleaning homes, offices, and apartments. Recurring themes include efficient communication, reasonable pricing, and thorough organization of spaces. The provided excerpts contain no negative feedback or common criticisms, as all listed reviews are five-star ratings.

  • Google rating: 5.0 out of 5 from 46 reviews (100% five-star).
  • Reviews on this page: 46 Google reviews (36 with written comments, 1 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: August 17, 2026.
  • Service: Garage Cleaning Service serving Chicago, Illinois.

Data from Google, last updated November 2, 2026.

Score profile vs other garage cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability98Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 98 (median 94)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
Pearlie Sue CleaningGarage Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pearlie Sue Cleaning: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pearlie Sue Cleaning: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pearlie Sue Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pearlie Sue Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pearlie Sue Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–

Bar = this company · dark tick = category median.

Star ratings

46 Google reviews we collected

  • 5 stars46100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 36 written reviews

  • Praise76100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1456%
  • Reasonable936%
  • Overpriced00%
  • Not sure28%
$362+43% vs typical garage cleaning services

Middle half of what 11 customers paid ($126–$460) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results1925%
  • Staff & attitude1824%
  • Would recommend1621%
  • Speed & response1114%
  • Honesty & trust79%
  • Communication34%
  • Price & value23%

What customers talk about

We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Best cleaning service I’ve experienced very professional and detail oriented.”
  • “This is such an EXCELLENT, cost friendly cleaning service.”
  • “I recommend pearliesuecleaning service very professional great customer service skills definitely give them 5 stars”
  • “They're so efficient, so skilled, and so kindly on dealing with clients-- On a scale of 1-10, they deserve a 20!”
  • “Pearlie Sue Cleaning delivers reliable and detail-oriented service, leaving spaces spotless and refreshed.”
  • “Their team is professional, punctual, and easy to work with.”
  • “It was great value for the money.”

praise complaint · found by our text analysis, Google review wording unchanged.

What reviewers say about Pearlie Sue Cleaning

From 20 detailed written reviews; every point below is quoted in at least one review.

  • Mentioned most: Would recommend (16 praise); Quality of work (13 praise); Professionalism (11 praise); Punctuality (7 praise); Friendly & courteous (6 praise); Reliability (4 praise); Clean & tidy (3 praise); Responsiveness (2 praise).
  • Reported results: 4 exceeded expectations.
  • Value for money: 3 said worth it.
👍 “They're so efficient, so skilled”
👍 “So kindly on dealing with clients”
👍 “They make you feel cared for”

Reviews for your job

Customers hired Pearlie Sue Cleaning for 4 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pearlie Sue Cleaning is a team of miracle workers. They're so efficient, so skilled, and so kindly on dealing with clients-- On a scale of 1-10, they deserve a 20! Simply fantastic.

Paid $500+Great priceDeep clean
Darwyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Did a beautiful job on cleaning my apartment building definitely looking forward to book again

Paid $100–150Great priceStandard cleaning
Ramone4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I recommend pearliesuecleaning service very professional great customer service skills definitely give them 5 stars

Paid $150–200Great priceGeneral housekeeping+ Professionalism
QueLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pearlie Sue Cleaning is the best cleaning company ever. They're very professional. Always on time very detailed. When I say clean I didn't have a scuff mark anywhere not an even a dust bunny nothing. I was very impressed. I would recommend them to everybody I know.

Paid $400–450Great priceOffice & workplace cleaning
Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always a great experience working with the Pearlie Sue team!! I referred them to my family and friends and heard nothing but positive feedback. They’re professional, responsive, and truly go above and beyond to make sure everything is handled smoothly. It’s rare to find a team that consistently delivers this level of service—highly recommend!

Paid $100–150Great priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
Rita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Work with the owner very thorough with her cleaning when done looks like a brand new place very professional

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping

Photos

Customer reviews

5.0 ★★★★★ 46 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Hickey2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pearlie Sue Cleaning is a team of miracle workers. They're so efficient, so skilled, and so kindly on dealing with clients-- On a scale of 1-10, they deserve a 20! Simply fantastic.

  • Price assessment: Great price
  • Price: $500+
  • Services: Deep clean
FairPlay Filings1 reviewTotal number of Google reviews FairPlay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Oh my - where do I begin? This is such an EXCELLENT, cost friendly cleaning service. They always exceed my expectations. What I love the most is the perfect balance between professionalism and being down to earth. They make you feel cared for. They make you feel like family. After finding Pearlie Sue, I will never seek another cleaning service for my properties.

  • Price assessment: Great price
  • Services: Office & workplace cleaning, General housekeeping, Deep clean
Response from the owner · 5 months ago

Thank you for your amazing review! We’re so glad we could exceed your expectations and look forward to continuing to serve you.

Drew Smith2 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best cleaning service I’ve experienced very professional and detail oriented.

  • Price assessment: Reasonable price
  • Services: Office & workplace cleaning
Response from the owner · 5 months ago

Thank you so much! We truly appreciate your support and are glad you were happy with our service.

Darwyn Harris1 reviewTotal number of Google reviews Darwyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a beautiful job on cleaning my apartment building definitely looking forward to book again

  • Price assessment: Great price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 5 months ago

Thank you, Darwyn! We appreciate the opportunity and look forward to continuing to serve you.

Ramone Wilkerson4 reviewsTotal number of Google reviews Ramone has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recommend pearliesuecleaning service very professional great customer service skills definitely give them 5 stars

  • Price assessment: Great price
  • Price: $150–200
  • Positive: Professionalism
  • Services: Standard cleaning
  • Services: General housekeeping
Response from the owner · 4 years ago

Thank you for your review.

Kevin Pough1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a wonderful job on waxing on my floors definitely would be booking again

  • Price assessment: Great price
  • Price: $50–100
  • Services: General housekeeping
Response from the owner · 5 months ago

Thank you, Kevin! We’re glad we could deliver great results and look forward to serving you again.

Kayla R4 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10. They did an amazing job. They even organized my dump closet!

  • Price assessment: Great price
Response from the owner · 5 months ago

Thank you, Kayla! We appreciate your support and are happy we could help get everything organized.

Shaun Heard4 reviewsTotal number of Google reviews Shaun has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing Service

Response from the owner · 5 months ago

Thank you, Shaun! We truly appreciate your support.

Eliana mtz2 reviewsTotal number of Google reviews Eliana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pearlie Sue Cleaning delivers reliable and detail-oriented service, leaving spaces spotless and refreshed. Their team is professional, punctual, and easy to work with. Highly recommended for anyone looking for consistent, high-quality cleaning.

  • Price assessment: Great price
  • Services: Deep clean
Response from the owner · 5 months ago

Thank you, Eliana! We truly appreciate your kind words and are glad you were happy with our service.

Edwin Gilmore3 reviewsTotal number of Google reviews Edwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with Pearlie Sue Cleaning. The team was professional, on time, and paid close attention to detail. Everything was left spotless, and the service was smooth from start to finish. Highly recommend if you’re looking for reliable, high-quality cleaning.

Response from the owner · 5 months ago

Thank you, Edwin! We’re happy to hear everything met your expectations and appreciate your recommendation.

Pearlie Sue Cleaning on Google Maps →

Business details