Lawn sprinkler system contractor · Shawnee, OK · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty84−1.6Momentum penalty90−1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 24 irrigation servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★146 Google reviews · 24 photos
97%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pelon's Irrigation 4.9 out of 5 based on 146 reviews, with the owner responding to 17% of comments. Customers frequently praise the team for professional communication, punctuality, reasonable pricing, and thorough cleanup after installing or repairing sprinkler systems. However, a few low-star reviews cite recurring issues with unreturned phone calls, missed appointments, and equipment failures that were not adequately addressed.
Google rating: 4.9 out of 5 from 146 reviews (97% five-star).
Reviews on this page: 145 Google reviews (124 with written comments, 12 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: September 16, 2026.
Service: Irrigation Service serving Shawnee, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other irrigation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Pelon's IrrigationIrrigation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pelon's Irrigation: 81/100 on this factor. Category median: 92.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pelon's Irrigation: 79/100 on this factor. Category median: 90.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pelon's Irrigation: 84/100 on this factor. Category median: 100.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pelon's Irrigation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pelon's Irrigation: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pelon's Irrigation: 73/100 on this factor. Category median: 73.B
73
Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
4.9of 5
5 stars14097%
4 stars00%
3 stars00%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
99%praise
Praise30699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable225%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5618%
Quality & results5518%
Staff & attitude5417%
Speed & response5217%
Would recommend5217%
Communication258%
Honesty & trust155%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The pricing was very manageable and fair for the quality of work provided, making the investment well worth it.”
“I think good customer service come back and work something out even if it costs me a little more.”
“Communication was excellent, every detail was handled, and the job was completed thoroughly and on time.”
“Jonathan and his team were professional, knowledgeable, and incredibly easy to work with from start to finish.”
“As soon as they were done, he was there the next day starting installation on the new sprinkler system.”
“I would highly recommend Jonathan and his services to anyone looking for improvements to their lawn.”
“Jonathan and his crew were amazing, all the questions I had were answered and communication was excellent.”
“Very honest and reliable you won’t be disappointed.”
People customers mention
Jonathan14 reviews
Pelons7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pelon's Irrigation for 2 kinds of job. Pick one to see what they paid and said.
StephanieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★
I do not recommend Johnathan. He installed an irrigation system for me and a pump in the lake. The pump went out completely in a year. He replaced it with the same type of pump. We questioned him bc it was a well pump, not a pump for the lake. A year later, it’s out again. When I text him he responds, “I’m…
Vonda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Couldn’t be happier with our new sprinkler system! Jonathan and his team were professional, knowledgeable, and incredibly easy to work with from start to finish. Communication was excellent, every detail was handled, and the job was completed thoroughly and on time.
Jonathan was especially patient in answering all…
SonyaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We could not get our system to turn off. I called Jonathan at 9:30 on a Saturday morning and he came out and had everything fixed by afternoon. Very professional and very reasonably priced. He has been added to my contacts for future.
Great priceIrrigation system repair & maintenance
MikeLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jonathan and his crew were amazing, all the questions I had were answered and communication was excellent.
I could not of asked for better service and the fine details were taken care of.
I would highly recommend Jonathan and his services to anyone looking for improvements to their lawn.
Reasonable price
JoeLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jonathan and his crew were highly professional, communicated well every step of the process and ensured a high quality system for my yard. His crew even fertilized my yard for me after with no additional charge. Reasonable price for exceptional quality.
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jonathan and his crew did an amazing job. It took approximately a day and a half to install my new sprinkler system. 100% satisfied with the job. I had a few issues with OG&E doing some work around my house and he contacted them. As soon as they were done, he was there the next day starting installation on the…
I do not recommend Johnathan. He installed an irrigation system for me and a pump in the lake. The pump went out completely in a year. He replaced it with the same type of pump. We questioned him bc it was a well pump, not a pump for the lake. A year later, it’s out again. When I text him he responds, “I’m sorry we don’t work on pumps anymore”. He charged over 7,000. Thanks for nothing.
Follow up, we never used another irrigation system as Johnathan mentioned in his response. I’ve since had several other irrigation companies come see how we can replace the issue and all of them have stated that the wrong pump was used and it wasn’t wired correctly for electricity or installed correctly. Both of those things were done by Johnathan. I stand by my review.
Response from the owner · 2 months ago
We at Pelon's understand your frustrations with your irrigation system. According to our service records, Pelon's Irrigation LLC. was hired by the property owners solely to install the pump necessary to feed water from lake Hefner to your existing irrigation system (we were informed was completely redone by Grooms Irrigation ). After the pump was faulty within our warranted guarantee time frame, we replaced the pump again at no charge to you. As for the issues with an irrigation system I suggest you contact Grooms Irrigation (the original irrigation techs to redo your system). If the pump is faulty , unfortunately being a part(s) that Pelon's Irrigation had installed for you, are no longer covered under our warranty time limit, I suggest you contact the maker and inquire about their manufacturing warranty/ guarantee.
Vonda Hayes2 reviewsiTotal number of Google reviews Vonda has written across all businesses on Google Maps, not just this one.
Couldn’t be happier with our new sprinkler system! Jonathan and his team were professional, knowledgeable, and incredibly easy to work with from start to finish. Communication was excellent, every detail was handled, and the job was completed thoroughly and on time.
Jonathan was especially patient in answering all of our questions and even walked us through how to use the WiFi controller. His crew was hardworking, respectful, and left our yard spotless. Highly recommend!
Sonya PaddockLocal Guide · 21 reviewsiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
We could not get our system to turn off. I called Jonathan at 9:30 on a Saturday morning and he came out and had everything fixed by afternoon. Very professional and very reasonably priced. He has been added to my contacts for future.
Price assessment: Great price
Services: Irrigation system repair & maintenance
Response from the owner · 2 months ago
Thank you for share your experience!
Mike MossLocal Guide · 13 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Jonathan and his crew were amazing, all the questions I had were answered and communication was excellent.
I could not of asked for better service and the fine details were taken care of.
I would highly recommend Jonathan and his services to anyone looking for improvements to their lawn.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for your patronage!
Joe PizzoLocal Guide · 21 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Jonathan and his crew were highly professional, communicated well every step of the process and ensured a high quality system for my yard. His crew even fertilized my yard for me after with no additional charge. Reasonable price for exceptional quality.
Response from the owner · 2 months ago
Thank you for share your experience
John Schobin2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Jonathan and his crew did an amazing job. It took approximately a day and a half to install my new sprinkler system. 100% satisfied with the job. I had a few issues with OG&E doing some work around my house and he contacted them. As soon as they were done, he was there the next day starting installation on the new sprinkler system. Very honest and reliable you won’t be disappointed.
Response from the owner · 2 months ago
Thank you for your support!
Chris Reece4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I highly recommend Pelons Irrigation Company and owner Jonathan. From start to finish, the entire experience was excellent. Jonathan’s knowledge and experience were evident throughout the project, and he took the time to do the job right instead of rushing through it.
The crew was hardworking, professional, and very neat. They paid attention to details, kept the work area clean, and made sure everything was done correctly. The pricing was very manageable and fair for the quality of work provided, making the investment well worth it.
It’s refreshing to find a company that takes pride in their work and treats your property with respect. If you’re looking for a reliable irrigation company that delivers quality workmanship, fair pricing, and outstanding customer service, Pelons Irrigation Company is the one to call.
