Kye'l Nelson1 reviewTotal number of Google reviews Kye'l has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google2nd time coming here exceptional customer service always!
Perfect Screen
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 80%
5.0 ★★★★★ 1,152 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Oct 2026latest review
Perfect Screen at a glance
Google reviewers rate Perfect Screen five stars based on 1152 reviews, highlighting rapid turnaround times and fair pricing for device repairs. Customers frequently note friendly staff, clear communication, and efficient service for screen replacements and data transfers. However, a minority of low-star reviews criticize high costs for accessories, limited returns policies, and perceived inaccuracies regarding parts availability for specific phone models.
- Google rating: 5.0 out of 5 from 1,152 reviews (99% five-star).
- Reviews on this page: 1,149 Google reviews (957 with written comments, 73 with photos).
- Owner responses: the business replied to 88% of reviews.
- Most recent review: October 26, 2026.
- Service: Apple Repair Service serving Charlotte, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Perfect Screen: 95/100 on this factor. Category median: 92.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Perfect Screen: 92/100 on this factor. Category median: 90.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Perfect Screen: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Perfect Screen: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Perfect Screen: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Perfect Screen: 94/100 on this factor. Category median: 72.A
94
Bar = this company · dark tick = category median.
Star ratings
1,149 Google reviews we collected
- 5 stars1,13299%
- 4 stars71%
- 3 stars10%
- 2 stars40%
- 1 star50%
Praise vs complaints
Phrases our text analysis found in 957 written reviews
- Praise1,54699%
- Complaints141%
Topic share
How often each topic comes up in the written reviews
- Speed & response37324%
- Staff & attitude34122%
- Quality & results28718%
- Would recommend26917%
- Price & value18512%
- Honesty & trust654%
- Communication403%
What customers talk about
We read 957 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provided an extremely prompt and quick screen replacement right when I needed it most.”
“In a great location, parking close by and a very nice vibe inside.”
“I had a great experience with the screen replacement service.”
“He also added a phone case for FREE just because he thought I had a terrible one.”
“I would recommend this place to everyone I know and will definitely be coming back to repair all my phones in the future.”
“I don't recommend sending your phone for repairs; it's not quality.”
“The pricing was fair, and the quality of the repair exceeded my expectations.”
“Too Expensive”
“I highly recommend this service to anyone looking for fast, reliable screen repairs.”
“I was utterly stranded with no way to communicate with my family back home, which was incredibly stressful.”
People customers mention
- Mohammed 18 reviews
- Max 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MauriceLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The process to repair my screen was absolutely smooth snd fairly priced. I would recommend this place to everyone I know and will definitely be coming back to repair all my phones in the future. In a great location, parking close by and a very nice vibe inside. Don’t repair your phone or other devices anywhere else.
Garmani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Really great fixed my phone in 15 minutes!!! Best phone fixing place in Charlotte highly recommend
Mayank5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
An absolute lifesaver! I am traveling from India, and on my birthday, my mobile screen severely cracked and the phone completely stopped working. I was utterly stranded with no way to communicate with my family back home, which was incredibly stressful. I found Perfect Screen, and they were an absolute blessing.…
LaToya7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience with the screen replacement service. The repair was completed quickly, and my device looks and works like new. Dyago, was professional, friendly, and kept me informed throughout the process. The pricing was fair, and the quality of the repair exceeded my expectations. I highly recommend this…
Lewis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I cracked my these guy's literally save my job because everything was in my phone and fixed it for you guys are the real deal the price was far thanks again guy ❤️
CrisSy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They had very great and fast service i recommend them to everyone definitely 5 stars ⭐️⭐️⭐️⭐️⭐️
Photos
Customer reviews
5.0 ★★★★★ 1,152 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Richard Rossettie3 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience, replaced very quickly
Maurice VictorLocal Guide · 33 reviewsTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe process to repair my screen was absolutely smooth snd fairly priced. I would recommend this place to everyone I know and will definitely be coming back to repair all my phones in the future. In a great location, parking close by and a very nice vibe inside. Don’t repair your phone or other devices anywhere else.
Garmani4 reviewsTotal number of Google reviews Garmani has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally great fixed my phone in 15 minutes!!! Best phone fixing place in Charlotte highly recommend
Marcus White1 reviewTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat business vary fast was a life saver
Mayank Bansal5 reviewsTotal number of Google reviews Mayank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAn absolute lifesaver! I am traveling from India, and on my birthday, my mobile screen severely cracked and the phone completely stopped working. I was utterly stranded with no way to communicate with my family back home, which was incredibly stressful. I found Perfect Screen, and they were an absolute blessing. They provided an extremely prompt and quick screen replacement right when I needed it most. I am so incredibly grateful for their help. They are extremely kind, utterly professional, and do top-tier work. I highly recommend them for any future tech repairs!
LaToya Donaldson7 reviewsTotal number of Google reviews LaToya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with the screen replacement service. The repair was completed quickly, and my device looks and works like new. Dyago, was professional, friendly, and kept me informed throughout the process. The pricing was fair, and the quality of the repair exceeded my expectations. I highly recommend this service to anyone looking for fast, reliable screen repairs.
Tailyn Young1 reviewTotal number of Google reviews Tailyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat place i loveeee the lady at the front always nice
Elijah Crumpton3 reviewsTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Mell Alexander1 reviewTotal number of Google reviews Mell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good customer service 10/10 great service
Business details
- Phone: (980) 867-3215
- Website: ncperfectscreen.com
- Service area: Charlotte, NC