Lori ReynoldsLocal Guide · 20 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a great and reliable shop. Great service
Performance Place
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%91+12.9Replies to reviews 7%53+3.7Craft & service penalty98−0.2Momentum penalty81−1.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#756 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 16%
4.8 ★★★★★ 950 Google reviews · 24 photos
93%five-star reviews
4.72★last 12 monthsAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
Oct 2026latest review
Performance Place at a glance
- Google rating: 4.8 out of 5 from 950 reviews (93% five-star).
- Reviews on this page: 950 Google reviews (671 with written comments, 10 with photos).
- Owner responses: the business replied to 30% of reviews.
- Most recent review: October 31, 2026.
- Service: Auto Repair Shop serving Herriman, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Performance Place: 79/100 on this factor. Category median: 88.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Performance Place: 69/100 on this factor. Category median: 85.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Performance Place: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Performance Place: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Performance Place: 81/100 on this factor. Category median: 100.A
81
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Performance Place: 53/100 on this factor. Category median: 59.C
53
Bar = this company · dark tick = category median.
Star ratings
950 Google reviews we collected
- 5 stars88193%
- 4 stars283%
- 3 stars61%
- 2 stars81%
- 1 star273%
Praise vs complaints
Phrases our text analysis found in 671 written reviews
- Praise1,07996%
- Complaints414%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5531%
- Reasonable9956%
- Overpriced169%
- Not sure63%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust22820%
- Staff & attitude21619%
- Quality & results20518%
- Price & value15013%
- Speed & response14613%
- Would recommend10810%
- Communication676%
What customers talk about
We read 671 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“At performance place, they remember your name, they treat you like family, and it’s importantly, they are honest mechanics.”
“The team was very helpful during a stressful situation and provided expert advice!”
“Call to try to talk about my transmission and ask her if they could give me a price unwilling to work with me very rude over the phone and hung up on me.”
“They always do quality work and are great to work with.”
“Horrible customer service, to expensive, took way to long for something small!”
“The prices were fair and consistent with our phone discussion.”
“not good communication & over priced diagnostics.”
“Questions were answered within minutes and at most maybe an hour.”
“My air-conditioning system has been dying a slow death over the last year or so.”
“Excellent customer service, would definitely recommend them to anyone looking for safety, emissions, and or registration.”
“I recommend getting a second opinion when going here.”
“They have an excellent way of electronically communicating with you regarding the work that needs to be done.”
People customers mention
- Tracy 14 reviews
- Brad 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Performance Place for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Cameron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The team was very helpful during a stressful situation and provided expert advice! This was my first experience but I’ll be coming back
Reasonable priceElectrical repairTires
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Me and my family members have used Performance Place for many years. They always do quality work and are great to work with. Thank you!
Reasonable priceService not listed
Scott11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had to get some work done and these guys were great. I had an appointment and was welcomed and taken care of like I had been going there for years. Nice guys and great work.
Great priceService not listed
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Experience was wonderful. I was impressed with those I had contact with, their relationship with customers. I will be utilizing your services as needed.
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Thanks, Guys, for great "Performance" at Performance! Service was excellent, and results outstanding. New front end suspension working well. Lorin' the restored comfort ride...and my wife is happy! So I am happy 😃.
Reasonable priceWheel alignmentService not listed
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I was very happy with the work “Performance Place” did on my truck. They have an excellent way of electronically communicating with you regarding the work that needs to be done. The tech rep, JD was also very good about communicating with me. All and all the work on the truck was excellent and it is performing very well. I highly recommend them.
Great priceWheel alignmentService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 104 | — |
| Electrical repair | 50 | — |
| Auto engine diagnostic | 49 | — |
| Oil change | 45 | — |
| Engine repair | 36 | — |
| Brakes | 36 | — |
| Wheel alignment | 29 | — |
| Transmission | 27 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 950 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jessie Guadian10 reviewsTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best very professional and knowledgeable. I will come back
- Services: Electrical repair
Response from the owner · 4 days ago
Thank you so much for the five-star review, Jessie! We're happy that you had such a positive experience with our team. We look forward to seeing you again and wish you the best in the meantime!
Cameron Caviness4 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team was very helpful during a stressful situation and provided expert advice! This was my first experience but I’ll be coming back
- Price assessment: Reasonable price
- Services: Electrical repair, Tires
Response from the owner · 4 days ago
Thank you, Cameron, for the kind review! We're glad to hear that our team was a helpful resource to you during a stressful time and that you felt confident in our expertise. We look forward to serving you again and appreciate your business!
Chris Parkinson1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe and my family members have used Performance Place for many years. They always do quality work and are great to work with. Thank you!
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · 4 days ago
Thank you so much for the kind review, Chris! We truly appreciate your loyalty over the years and are grateful to have earned the trust of you and your family. We look forward to serving you and your family for many years to come!
John FlynnLocal Guide · 19 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat communication. Handled a complex problem with good results.
- Price assessment: Reasonable price
- Services: Electrical repair
Response from the owner · 4 days ago
Thank you, John! We truly appreciate your kind words, and we are glad we could help resolve your complex issue on the Hummer. Customers like you make our job rewarding, and we look forward to serving you again!
Scott Robbins11 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad to get some work done and these guys were great. I had an appointment and was welcomed and taken care of like I had been going there for years. Nice guys and great work.
- Price assessment: Great price
- Services: Service not listed
Response from the owner · 4 days ago
Thank you, Scott, for the kind review! We're glad to hear that our team created a positive impact. We truly appreciate your business and look forward to seeing you again soon. Thanks for choosing Performance Place!
Steve Vermillion4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExperience was wonderful. I was impressed with those I had contact with, their relationship with customers. I will be utilizing your services as needed.
Response from the owner · 4 days ago
Thank you for taking the time to leave a great review, Steve! We're happy to hear that you had such a positive experience with our team and that you felt valued as a customer. We look forward to serving you again and appreciate your business!
Bill Pollard11 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks, Guys, for great "Performance" at Performance! Service was excellent, and results outstanding. New front end suspension working well. Lorin' the restored comfort ride...and my wife is happy! So I am happy 😃.
- Price assessment: Reasonable price
- Services: Wheel alignment, Service not listed
Response from the owner · 4 days ago
Thank you so much for the kind review! We're glad to hear that your new front-end suspension on the Cadillac is performing great and that you're enjoying the restored comfort ride. We appreciate your business and look forward to seeing you again at Performance Place!
Jim Scadlock7 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was very happy with the work “Performance Place” did on my truck. They have an excellent way of electronically communicating with you regarding the work that needs to be done. The tech rep, JD was also very good about communicating with me. All and all the work on the truck was excellent and it is performing very well. I highly recommend them.
- Price assessment: Great price
- Services: Wheel alignment, Service not listed
Response from the owner · 3 weeks ago
Thank you so much for the positive review, Jim! We're thrilled to hear that you had a great experience with our team and that your truck is performing well. We appreciate you taking the time to recognize JD's communication and our service—feedback like yours means a lot to us. We look forward to serving you again in the future!
Justin Moody12 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome group of people, truck went out on the side of the road, got it in early and had it done. Was the fuel pump. Gave me updates and even registered my truck. Solid.
Response from the owner · 3 weeks ago
Thank you so much for the great review, Justin! We're glad we could get your truck back on the road quickly and that our team kept you informed throughout the process. We appreciate your business and look forward to seeing you again.
Business details
- Address: 10246 S Redwood Rd, South Jordan, UT 84095
- Phone: (801) 254-0715
- Website: performanceplace.com
- Service area: Herriman, UT