Pet boarding service · Romeoville, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%89+23.2Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★74 Google reviews · 15 photos
99%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pet Place 4.9 out of 5 based on 74 reviews, with the owner responding to 99% of comments. Customers frequently cite frequent photo updates, clean facilities, large outdoor play areas, and reasonable pricing for daycare and boarding services. Staff are described as communicative and attentive to individual pet needs. One recurring criticism involves a disputed incident where a dog allegedly attacked another, though the vast majority of feedback remains positive regarding care and professionalism.
Google rating: 4.9 out of 5 from 74 reviews (99% five-star).
Reviews on this page: 74 Google reviews (72 with written comments, 38 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 25, 2026.
Service: Pet Boarding Facility serving Romeoville, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pet PlacePet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Place: 93/100 on this factor. Category median: 86.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Place: 89/100 on this factor. Category median: 78.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pet Place: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Place: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
4.9of 5
5 stars7399%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
97%praise
Praise10997%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1454%
Reasonable1246%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3531%
Would recommend2220%
Communication1614%
Speed & response1413%
Quality & results1312%
Honesty & trust76%
Price & value54%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was very helpful to have the regular pictures coming through seeing them having fun.”
“Highly recommend Pet Place to anyone looking for a loving and safe environment for their pup!”
“I cannot recommend this facility to anyone at all as I no longer trust them based on the withholding of information by the owners and the outside repo…”
“They were extremely accommodating and kept us updated with pictures throughout their stay and they looked so happy and like they were having the time…”
“I greatly appreciated the same day evaluation because we travel full time.”
“She was thoroughly exhausted by the time she got home she straight up passed out within minutes of being.”
“They genuinely let each pet’s personality shine, and our babies have even made best friends with the other pets there.”
“The prices are also very reasonable, which I really appreciate.”
People customers mention
Hope3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pet Place for 6 kinds of job. Pick one to see what they paid and said.
GGolf2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Pet Place is amazing! The outdoor play area is HUGE compared to other dog daycares we've tried. I love that the dogs get to run around on real grass instead of being stuck inside all day. The facility is always clean, and everyone we've met has been so welcoming. Our dog comes home happy and tired!
Great priceDog boardingDog daycare
NNick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our boys loved their stay here while my family went on vacation for 8 days and 7 nights! I’ve always been nervous to board our dogs but our experience with Pet Place has completely alleviated all of my concerns and anxieties around it.
They were extremely accommodating and kept us updated with pictures throughout…
Great priceDog boarding
KKandise10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were able to accommodate our dogs at the last minute when our regular sitter cancelled. They were wonderful! Our boys were well taken care of, we got frequent updates and pictures, and they came home super happy and well taken care of. We will definitely use them again!
RRachelLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Pet Place definitely deserves all of the stars! They are clean, well versed in handling and training the dogs, very communicative, and very professional. I have a very energetic playful Corso so it’s so very wonderful that he can go play with the other pups and come home tired out after being at daycare.
I LOVE the…
Reasonable priceOther pet boardingOther pet daycare
CchristinaLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We've had wonderful boarding experiences at Pet Place! They send a note and photos 3x a day - which was really helpful especially for my kids to see their dog while we were away. It was clear the staff truly enjoys their jobs and enjoys the dogs. The experience felt personal, loving and attentive. We'll be back!
Great priceOther pet boardingService not listed
SSteven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This place is absolutely amazing. The staff were incredible in the facility is awesome. I received not only multiple updates via text but pictures too throughout the day. My puppy had such a great time! She was thoroughly exhausted by the time she got home she straight up passed out within minutes of being. I…
Pet Place is amazing! The outdoor play area is HUGE compared to other dog daycares we've tried. I love that the dogs get to run around on real grass instead of being stuck inside all day. The facility is always clean, and everyone we've met has been so welcoming. Our dog comes home happy and tired!
Price assessment: Great price
Services: Dog boarding, Dog daycare
S
Shea StandeferLocal Guide · 24 reviewsiTotal number of Google reviews Shea has written across all businesses on Google Maps, not just this one.
My dogs loved this place! They looked like they were having so much fun in their pictures. I felt great about leaving them there. Extremely clean. One of my guys is young and timid. He looked like he was having so much fun in his pictures which I think is because of how small the groups are and the individual attention they are able to give. I really appreciated how large their outdoor areas are. It was raining the day my boys went, but that was the first thing that caught my attention when I drove up. I greatly appreciated the same day evaluation because we travel full time. When we need a place for our dogs to stay for the night, we don't always have that time to plan ahead making it difficult for us to have a dog free evening. I usually pick a place that has cameras, but I felt completely comfortable with them being there and didn't worry at all while they were there. It was very helpful to have the regular pictures coming through seeing them having fun. Chip and Oswald highly recommend staying here!
Response from the owner · 2 weeks ago
Thanks so much for your amazing review! We absolutely loved having them and can’t wait to see them again! 💕
N
Nick Mooneyham4 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Our boys loved their stay here while my family went on vacation for 8 days and 7 nights! I’ve always been nervous to board our dogs but our experience with Pet Place has completely alleviated all of my concerns and anxieties around it.
They were extremely accommodating and kept us updated with pictures throughout their stay and they looked so happy and like they were having the time of their lives with a bunch of new friends!
We will absolutely be scheduling their next stay here again and are even considering utilizing the puppy daycare services soon! Will update if we do.
Thank you Pet Place for completely getting rid of my anxiety around boarding. It is such a relief to know that we have a place for them to stay whenever we are out of town or if I am called away for travel for work.
Price assessment: Great price
Services: Dog boarding
Response from the owner · 2 months ago
Thank you so much for the wonderful review! We adored your dogs and can’t wait to see them again! We are so happy you’re part of our pack! 💕
K
Kandise Mooneyham10 reviewsiTotal number of Google reviews Kandise has written across all businesses on Google Maps, not just this one.
They were able to accommodate our dogs at the last minute when our regular sitter cancelled. They were wonderful! Our boys were well taken care of, we got frequent updates and pictures, and they came home super happy and well taken care of. We will definitely use them again!
Response from the owner · 2 months ago
Thank you so much for you review! We loved having your boys with us and can’t wait for their next visit! 💕
R
Rachel MatuszakLocal Guide · 17 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Pet Place definitely deserves all of the stars! They are clean, well versed in handling and training the dogs, very communicative, and very professional. I have a very energetic playful Corso so it’s so very wonderful that he can go play with the other pups and come home tired out after being at daycare.
I LOVE the play yard that they just opened and am excited to try out the after hours dog park. Thank you to ALL of the staff for your regular updates, photos, and communication. We are so happy to have you!
Price assessment: Reasonable price
Services: Other pet boarding, Other pet daycare
Response from the owner · 2 months ago
Thank you so much for your great review! We love Apollo! We are happy to have such a gentle giant as part of our pack! ❤️
C
christina johnsonLocal Guide · 34 reviewsiTotal number of Google reviews christina has written across all businesses on Google Maps, not just this one.
We've had wonderful boarding experiences at Pet Place! They send a note and photos 3x a day - which was really helpful especially for my kids to see their dog while we were away. It was clear the staff truly enjoys their jobs and enjoys the dogs. The experience felt personal, loving and attentive. We'll be back!
Price assessment: Great price
Services: Other pet boarding, Service not listed
Response from the owner · 3 months ago
Thank you so much for your review! We loved have Summit with us here! We can’t wait to see him again!
S
Steven Ditore2 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
This place is absolutely amazing. The staff were incredible in the facility is awesome. I received not only multiple updates via text but pictures too throughout the day. My puppy had such a great time! She was thoroughly exhausted by the time she got home she straight up passed out within minutes of being. I can't say enough good things about the pet place!
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 3 months ago
Thank you so much for the amazing review! We loved having Devy with us for her first stay! We can’t wait to see her again! 💕
A
Angie Reyna12 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
I have had a great experience with Pet Place. My puppy Chico absolutely loves coming here for social time with other dogs. Every time we turn toward the place, he already knows he’s going to have so much fun.
The staff is very kind and welcoming, and as a first-time dog mom, it gives me real peace of mind knowing he is being well cared for. The prices are also very reasonable, which I really appreciate.
I even had the pleasure of meeting the owner, who was amazing and clearly cares deeply about the dogs and the business.
I’ve already recommended this place to people I’ve met at the dog park. Thank you for taking such good care of my precious Chico.
Price assessment: Reasonable price
Services: Other pet daycare
Response from the owner · 3 months ago
We can’t thank you enough for this great review! We love Chico! Thanks for trusting us!
M
Marina6 reviewsiTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
LOVE everything about Pet Place! Our big guy has very high functioning anxiety and can be very needy when it comes to being outside of his normal routine. My Fiancé and I were nervous about leaving him because this would be his first time staying somewhere outside of our home. After speaking with the owner Dezirae we felt so much better! She truly cares about each fur baby that comes into her facility and her efforts to work with us brought us so much peace of mind!
We did a trial day/ night. Which I was a nervous reck but with the open communication between the Manager Hope ( Also super sweet and Friendly) and Dezirae brought us a lot of comfort! They kept his feeding times as we would at home along with medications. I also loved receiving photos of him during his stay. It made our day!
Fast forward to today! We are excited for his stay now that we have the support and peace of mind! I also thought it was so cute that during his stay we could add on puzzle games , frozen treats and pup cups just to make his stay a little extra special!! :) So so cute!!!
Thank you Dezirae and staff for everything!!
Services: Dog boarding
Response from the owner · 5 months ago
Thank you so much for your wonderful review! We were so glad to help provide you with a custom stay and schedule for Novi! We can’t wait to see him again soon! 💕
C
Claudia Silva1 reviewiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
