PET SITTERS · PHOENIX, AZ
Pet Play House Phoenix logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%42+14.7Reliability 15%69+10.4Craft & service 20%11+2.2Value 10%63+6.3Momentum 8%91+7.3Track record 7%92+6.4Accountability 5%97+4.9Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE

Pet Play House Phoenix

Better than 44% of pet sitters · #10 of 18

4.8★305 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yrs (avg 6.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Dobby goes to daycare every week. We also board her when we go out of town. We wouldn't trust anyone else. She loves all the people there and is so excited when we pull in I can barely keep her in the car.

Great price
Kate6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have boarded and groomed my little terrier here and they are so great. Very accommodating, very communicative, and so sweet to my girl.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
KatheyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our six-month old pup had a great first visit experience. The team was very welcoming and helpful. The location is convenient and our first visit was free (unexpected).

Reasonable priceDog daycare
RebeccaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always helpful and friendly and expedient!!! The whole staff really care for all of our 4-legged friends!

Reasonable priceDog groomingDog daycare
Carey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

What a pleasant experience! I wasn’t sure how one of my big dogs would do with the group play but I think the staff made it very calming for him to acclimate. Based on the exchange both at drop off and pick up I could tell they really had the skills and passion for caring for dogs. I highly recommend if you need a place to board your dogs.

Karina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My girl Dolly loves this place. She looks forward to it every time she goes. They are kind and I pay extra for an afternoon snack which is great since she runs around so much. I would definitely refer this place to anyone for daycare.

Customer photo from Karina's review

vs category

Blue = Pet, grey = pet sitters average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 3.50★ (4 reviews)2024-Q2: 5.00★ (4 reviews)2024-Q3: 5.00★ (5 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (4 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 4.79★ (19 reviews)2025-Q4: 4.69★ (16 reviews)2026-Q1: 5.00★ (3 reviews)2026-Q2: 5.00★ (4 reviews)2026-Q3: 5.00★ (12 reviews)2026-Q4: 5.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%42+14.7Reliability 15%69+10.4Craft & service 20%11+2.2Value 10%63+6.3Momentum 8%91+7.3Track record 7%92+6.4Accountability 5%97+4.9Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
42
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
69
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
11
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
91
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
92
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
97

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+5 / −0
Professionalism
+2 / −0
Responsiveness
+4 / −0
Punctuality
+2 / −0
Value
+5 / −0

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