Veterinarian · Roseville, CA · reviewed since 2008
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%93+13.2Replies to reviews 7%40+2.8Craft & service penalty93−0.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 82%
4.8★★★★★722 Google reviews · 24 photos
92%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate PetCare Veterinary Clinic 4.8 out of 5 based on 722 reviews. Customers frequently praise the staff's friendliness, thorough examinations, and reasonable pricing for services like dental work and routine care. However, lower-rated reviews highlight recurring issues with punctuality, appointment scheduling difficulties, and perceived communication gaps regarding test results or billing, with some citing specific instances of feeling unheard or charged unexpectedly.
Google rating: 4.8 out of 5 from 722 reviews (92% five-star).
Reviews on this page: 721 Google reviews (557 with written comments, 88 with photos).
Owner responses: the business replied to 30% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
PetCare Veterinary ClinicVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetCare Veterinary Clinic: 89/100 on this factor. Category median: 83.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetCare Veterinary Clinic: 86/100 on this factor. Category median: 78.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PetCare Veterinary Clinic: 93/100 on this factor. Category median: 90.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetCare Veterinary Clinic: 93/100 on this factor. Category median: 87.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetCare Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PetCare Veterinary Clinic: 40/100 on this factor. Category median: 49.C
40
Bar = this company · dark tick = category median.
Star ratings
721 Google reviews we collected
4.8of 5
5 stars66092%
4 stars284%
3 stars81%
2 stars41%
1 star213%
Praise vs complaints
Phrases our text analysis found in 557 written reviews
96%praise
Praise70096%
Complaints294%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6625%
Reasonable18870%
Overpriced41%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32344%
Price & value9012%
Quality & results8311%
Would recommend8011%
Speed & response558%
Communication547%
Honesty & trust446%
What customers talk about
We read 557 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you always, for such compassion and care for my pets.”
“Their prices are very reasonable especially considering how much time they spend on the visit.”
“Not only are they overcharging me but refuse to give a 30 day supply.”
“Always a great experience at PetCare Veterinary Clinic!”
“After having a horrible experience last year I decided to give them another try.”
“We truly appreciate it and would definitely recommend this clinic to other pet parents!”
“5 stars are overrated for this emergency clinic in my opinion until you encountered one of their flaws.”
“They quickly helped me make some educated decisions and thoroughly listened to my concerns.”
“Very slow”
“She was kind, attentive, and explained everything in detail.”
“I’ve been a loyal client, and to be treated like this—especially when my concerns were ignored until things got worse—is incredibly frustrating.”
“I honestly have nothing but good things to say about this vet.”
People customers mention
Igoe25 reviews
Kelsey14 reviews
Drs7 reviews
Goyder7 reviews
Leighanne6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PetCare Veterinary Clinic for 2 kinds of job. Pick one to see what they paid and said.
Johanna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 49 minutes ago★★★★★
staff is friendlyu and cheerful. I've seen 4 different vets here over the years and they have all been amazing. My last visit was with Dr Igoe. She is warm, intuitive and listens to your concerns. Their prices are very reasonable especially considering how much time they spend on the visit.
Reasonable priceService not listed
JanetLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I have always brought my dog to PetCare. Dr. Kelsey and her Tech are amazing. Sadly my dog passed last year. I unexpectedly got a new puppy and get first visit was Tuesday. Again ..a great experience for me and my puppy. Thank you always, for such compassion and care for my pets. All the staff is great .. Picture of my pup's first visit.
LuigiLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Wonderful service and amazing customer care! The receptionists are extremely polite and friendly. I really enjoyed bringing my rabbit here and knowing he was in such good hands. 😊
Great price
Phoebe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Everyone I came in contact with was very polite and informative. They took my sick pet on a short notice and took very good care of him.
Reasonable priceService not listed
Marilyn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Kelsey and Angelena helped Bella and us with terrific kindness and understanding of Bellas new problem. Bella was terrified and she was handled so gently that we were more than happy. This vet and assistent are exceptionally nice people and knowledgable
Service not listed
Daphne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Always a great experience at PetCare Veterinary Clinic! You are all very professional and compassionate! You’re part of my family!♥️
staff is friendlyu and cheerful. I've seen 4 different vets here over the years and they have all been amazing. My last visit was with Dr Igoe. She is warm, intuitive and listens to your concerns. Their prices are very reasonable especially considering how much time they spend on the visit.
Price assessment: Reasonable price
Services: Service not listed
Janet NeyensLocal Guide · 18 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I have always brought my dog to PetCare. Dr. Kelsey and her Tech are amazing. Sadly my dog passed last year. I unexpectedly got a new puppy and get first visit was Tuesday. Again ..a great experience for me and my puppy. Thank you always, for such compassion and care for my pets. All the staff is great .. Picture of my pup's first visit.
Luigi SouzaLocal Guide · 12 reviewsiTotal number of Google reviews Luigi has written across all businesses on Google Maps, not just this one.
Wonderful service and amazing customer care! The receptionists are extremely polite and friendly. I really enjoyed bringing my rabbit here and knowing he was in such good hands. 😊
Price assessment: Great price
Phoebe Dlugolecki5 reviewsiTotal number of Google reviews Phoebe has written across all businesses on Google Maps, not just this one.
Kelsey and Angelena helped Bella and us with terrific kindness and understanding of Bellas new problem. Bella was terrified and she was handled so gently that we were more than happy. This vet and assistent are exceptionally nice people and knowledgable
Services: Service not listed
Response from the owner · a year ago
Hello Marilyn Soares
Thank you for taking the time to rate us! We’d love to know more about what made it a great experience for you. If you get a chance to update your review, please let us know!
Daphne Belshaw1 reviewiTotal number of Google reviews Daphne has written across all businesses on Google Maps, not just this one.
I was really worried about my cat and they gave me hope. The doctor was very friendly, it was like talking to friend. She knew exactly what to do for my cat. I felt sorry much better when I left than when I arrived. They are also extremely clean and everybody there were friendly and helpful. I will continue going there and I'll recommend it to everybody. I did get one person to go there.
Beverly Chan1 reviewiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
They are extremely fair in pricing and services. Happy with all the care From Drs and their assistance. Unlike most vet offices this one Charges for prices and the doctors really care!!!
Price assessment: Reasonable price
Response from the owner · a year ago
Beverly, thank you so much for your kind words! We strive to provide top-notch care for all our furry patients. We're thrilled to hear you had a great experience with us at PetCare Veterinary Clinic. If you ever need anything in the future, don't hesitate to reach out.
Alyssa Currier6 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
I honestly have nothing but good things to say about this vet. They have got us through some of our hardest moments with our pets with nothing but compassion while also being honest with what they believed was in the best interest of our dogs. They dont try to gouge you for money, they're realistic. My dogs actually love it here and I feel like I have to drag them out at the end of the visit. Its a great clinic with great people.
