Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Pete's Appliance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pete's Appliance

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 121 Google reviews

📞 Call (617) 454-4633Request a call backWebsite ↗

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pete's Appliance is better than 94% of appliance repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pete's Appliance is better than 93% of appliance repair.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pete's Appliance is better than 99% of appliance repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pete's Appliance is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pete's Appliance is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pete's Appliance is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired Pete's Appliance for 7 kinds of job.

Pete's Appliance for oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 31

All 6 Google reviews tagged “Oven repair”

Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pete came out within 24 hours, fixed my oven, did a small repair on my fridge for free, and filled me in on what I should do to keep my appliances running optimally. If you need an appliance fixed, go here first.

Oven repair
AllisonLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pete was professional, knowledgeable and effective! My over was taking a long time to heat up and he diagnosed the problem as a faulty ignition switch and replaced it. He can fix any appliance!

Oven repair+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I reached out to Pete's appliances for my oven and was able to be scheduled within a few days. Pete came today and was fantastic to work with. He is very professional and clearly knowledgeable. He was able to identify the problem and had a new part that he replaced during our appointment. He is transparent and…

Oven repair+ Responsiveness+ Quality+ Professionalism
Tova8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pete is incredible. Super knowledgeable about the appliances, friendly, professional and highly responsive. He is a superb diagnostician and technician. When he doesn’t have the capacity or expertise to do a job himself he happily refers to other colleagues and works together with them to ensure the best and…

Oven repairRefrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Gillian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I found Pete's Appliance on the website and choose him because of convenience, I lived in Hyde Park, MA. and he is located in Roslindale MA. Pete came to fix my Maytag stove because the oven was not reaching temperature. He came prepared with the parts and did a great job in fixing my stove. Pete's Appliances was…

Oven repair+ Professionalism
NatalieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pete arrived on time and was responsive. He fixed our oven and offered an honest assessment of our options (update oven vs. update the broken part). We ended up going with updating the part and feel good about the decision and the value. Would recommend Pete for an oven repair job!

Oven repair+ Responsiveness+ Punctuality+ Quality

Price

$324+20% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair10$114–$390
Oven repair6$139–$427
Refrigerator repair6$253–$427
Washer/dryer repair5$126–$335
Washing machine repair4$126–$371
Refrigerator/freezer repair4$132–$440
Dryer repair3$183–$365

Compare with

Aytech Appliance Services logoAytech Appliance ServicesExperts Score 99Boston · 5.00★Stocker Appliance Repair LLC logoStocker Appliance Repair LLCExperts Score 92Boston · 4.94★Frostline Boston Appliance Repair logoFrostline Boston Appliance RepairExperts Score 92Boston · 4.93★