Appliance repair service · Boston, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★121 Google reviews · 18 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviews for Pete's Appliance highlight frequent repairs for refrigerators, washers, and stoves, with customers praising punctuality, clear communication via text updates, and reasonable pricing. The business is noted for honest diagnostics and professional service, though the owner actively responds to nearly all feedback. A recurring criticism among low-star reviews involves a limited service area that excludes parts of the city, alongside concerns about upfront cost transparency and potential for follow-up charges.
Google rating: 4.9 out of 5 from 121 reviews (97% five-star).
Reviews on this page: 121 Google reviews (108 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pete's ApplianceAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pete's Appliance: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pete's Appliance: 93/100 on this factor. Category median: 87.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pete's Appliance: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pete's Appliance: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pete's Appliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pete's Appliance: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
121 Google reviews we collected
4.9of 5
5 stars11797%
4 stars11%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
98%praise
Praise29698%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
$324+20% vs typical appliance repair
Middle half of what 3 customers paid ($288–$460) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6120%
Speed & response6020%
Would recommend4816%
Price & value4013%
Quality & results3913%
Honesty & trust3411%
Communication217%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pete was wonderful: he clearly seemed to know his way around our washing machine and has a nice manner.”
“His scheduler answered immediately and was pleasant, organized, and provided a timely appointment.”
“I would recommend anyone looking for an appliance repair contact him.”
TomLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Probably the best service experience I have had in the past 5-10 years with anyone in any industry. Communicated about arrival and showed up when he said he would. Diagnosed what was wrong. Gave a fair price. Completed his work neatly and cleaned up. Extremely pleasant to deal with. I would recommend anyone…
Paid $250–300Reasonable price
AdrianLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pete was amazing. We worked with him twice: once on our dryer, an older Kenmore model, where he was nice enough, after we let him know we are pretty handy ourselves, to diagnose the problem and tell us what part we needed so we could order it and fix the rest ourselves. Then, a year later, when our washer was having…
Paid $450–500Great price
ClaudiaLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with Pete's Appliance when they repaired my Samsung refrigerator's clogged drain. Scheduling was quick and easy, and I appreciated the timely text updates regarding arrival times. Pete was knowledgeable, the repair was completed efficiently, and the pricing was reasonable. Overall, excellent…
Pete's Appliance is amazing. As his website says, his values of honesty, integrity, and simplicity are real and true. And he's a great guy. I was referred by a neighbor who had his refrigerator rebuilt by Pete, who repeated the feat for my 19 year old tough-to-replace freezer. The 5-star reviews on Google and Yelp are real - you don't have to go anywhere else in the area for appliance service. Company is easy to deal with on the phone and by text - and if he calls you after dinner, that's because he's been working all day. Pete's is great.
Response from the owner · 2 weeks ago
Thank you!
Tom MarioLocal Guide · 12 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Probably the best service experience I have had in the past 5-10 years with anyone in any industry. Communicated about arrival and showed up when he said he would. Diagnosed what was wrong. Gave a fair price. Completed his work neatly and cleaned up. Extremely pleasant to deal with. I would recommend anyone looking for an appliance repair contact him.
Price assessment: Reasonable price
Price: $250–300
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you!
David Harnett3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I recently contacted Pete's Appliance, for the first time, to hopefully repair a Magtag washing machine. His scheduler answered immediately and was pleasant, organized, and provided a timely appointment. Pete was wonderful: he clearly seemed to know his way around our washing machine and has a nice manner. He reasoned that the machine was still in good shape and worth the repair. He returned the next day with the new part. We recommend Pete very highly and without any reservation.
Response from the owner · a month ago
Thank you!
Adrian BellLocal Guide · 63 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Pete was amazing. We worked with him twice: once on our dryer, an older Kenmore model, where he was nice enough, after we let him know we are pretty handy ourselves, to diagnose the problem and tell us what part we needed so we could order it and fix the rest ourselves. Then, a year later, when our washer was having issues, he was super reliable, did a full check, told us what needed to be replaced, and had it fixed ASAP. Very communicative and reliable. He even came after hours to make sure we had the washer available before the weekend so we could do laundry.
Price assessment: Great price
Price: $450–500
Repair wait time: 2–3 hr
Response from the owner · a month ago
Thank you!
Claudia BaezLocal Guide · 58 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
I had a great experience with Pete's Appliance when they repaired my Samsung refrigerator's clogged drain. Scheduling was quick and easy, and I appreciated the timely text updates regarding arrival times. Pete was knowledgeable, the repair was completed efficiently, and the pricing was reasonable. Overall, excellent service from start to finish. Highly recommend!
Price assessment: Reasonable price
Price: $300–350
Response from the owner · 2 months ago
Thank you!
Margaret Robertson5 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Pete's Appliance is the best! I have used Pete several times and he always fixes the problem with my appliance. He has fixed my refrigerator, my stove, and my dishwasher on different occasions. He is friendly, knowledgable and on time. I highly recommend this business.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you!
Jonathan ViamariLocal Guide · 26 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
I had a great experience with Pete´s Appliance repair service. A friend recommended him, and he absolutely lived up to the expectations. He was very reliable and professional throughout the whole process.
One thing I really appreciated was the communication, they send a text the day before with the arrival time, which makes planning so much easier. The pricing was also very reasonable, especially considering the quality of the service. It’s not always easy to find someone who is both trustworthy and fairly priced.
I will definitely contact him again for any future repairs and highly recommend his services.
Response from the owner · 6 months ago
Thank you!
Anastasia YefremovaLocal Guide · 40 reviewsiTotal number of Google reviews Anastasia has written across all businesses on Google Maps, not just this one.
Highly recommend Pete! His scheduling team was quick and responsive, and they worked with me to have Pete come over on a day that fit my schedule. Pete himself was on time, professional, knowledgeable, and friendly. He explained everything he was doing as he was doing it, answered my questions, and worked quickly and cleanly. I had him look over my oven, which had stopped working. He diagnosed the problem easily (the ignitor needed to be replaced) and fixed it on the spot since he had the part with him. This was my first time hiring an appliance repair-person and I was really nervous because I've had issues with hiring people to do repairs around the house before. But I trusted Pete because he emphasizes that he's local, and all the reviews said it was actually Pete coming over to do the repairs. I'll definitely reach out again if I ever have an issue. Very reasonably priced, too.
Response from the owner · 7 months ago
Thank you!
Henry PalmerLocal Guide · 20 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Great experience working with Pete’s Appliances. We have used Pete’s four times now to fix a washing machine, a fridge, a dish washer, and a gas stove/oven. Each service call has been great and Pete was able to get our appliances back up and running quickly. I would highly recommend giving Pete’s Appliances a call if you find yourself needing to get something fixed and want it repaired correctly and quickly.
